Manager Service

A ndrew Robregado Andrade (******.*.*******@*****.***)

SUMMARY

Results-oriented IT Professional with proven information management and leadership

skills with 14 years experience in IT management, plus 5 years as application developer

and network administrator.

CERTIFICATIONS

PR I NCE2® Foundation + Practitioner

I T I L Foundation Certificate

EXPERIENCE

2010 - Present IT Manager, Damit WorleyParsons Engineering Sdn Bhd, Brunei

Responsibilities included:

• Supervise a 4-member helpdesk team providing end user support to over

400 users, utilizing IT I L-based IT service management system. Facilitate

weekly meetings and individual consulting to encourage agile teamwork

and align with HR requirements in performance review, ensuring key

performance index are attained, facili tate t raining and career counseling.

• Ensure hardware specifications comply with corporate standards.

M anage hardware lifecycle and vendor engagement. Ensure contracts and

service level agreements (SLA) meet business requirements. Perform

asset management and provide capability, usage and availabili ty reports.

Submit hardware costs to Finance and Management for budget inclusion.

• Manage Disaster Recovery and Business Continuity plans. Coordinate

action plans with the Global Disaster Recovery Group and Emergency

Response team. Train helpdesk staff for different DRP scenarios and

perform periodic exercises.

• Perform r isk assessments; maintain r isk mitigation and contingency

p lans. Provide incident and mitigation activities reporting to location

m anagement and clients. Coordinate with Quality Assurance teams on

ensuring strict compliance with IT policies and guidelines. Perform gap

analysis on infrastructure, hardware and software lifecycles, disaster

r ecovery plan, data management, and security as part of mitigation and

contingency planning.

• Provide management, control and security of software. Ensure

compliance with software license contracts and lease agreements.

Page 1

A ndrew Robregado Andrade (******.*.*******@*****.***)

Administer software updates and t raining. Prepare license usage and

r enewal reports for Finance and Management review. Perform capacity

s tudy, license usage and project requirements to ensure adequate licenses.

I dentify cost savings and justification for new software and licenses.

Implement and coordinate WorleyParsons Change Management strategies. Ensure that

change request requirements are met and activities are completed according to

schedules. Communicate and provide progress reports to stakeholders.

• Provide budget plans, expenditure reporting and work plans to regional

and local management teams.

Achievements included:

• Coordinated with corporate global IT team the commissioning of the

M ultiprotocol Label Switching (MPLS) and Riverbed, and the deployment

of corporate Global Business Software and InControl Project Management

System.

• Co-ordinated the development and design of the action t racking website

for the Technical HSE group and the management of change application

for the Project Control team.

• Ini tiated the feasibility study for the implementation of the enterprise

r esource planning (ERP) system and content management system (CMS)

t o enhance the efficiency of document management. Developed an

electronic document management system (EDMS) application as proof-of-

concept.

• Co-ordinated the planning and deployment of M icrosoft Windows 7 and

M icrosoft Office 2010. Provided work plans and progress reports to

m anagement. Provided t raining materials to personnel.

• Effective execution of disaster recovery plan and establishing business

continuity after a major office fire incident . Decisive, priori tization and

well-organized management of key IT roles and situations, t imely

notifications and progress reporting to stakeholders and personnel.

Achieved recovery t ime objective of less than 3 days.

2008 - 2010

IT Coordinator, Damit WorleyParsons Engineering Sdn Bhd, Brunei

Page 2

A ndrew Robregado Andrade (******.*.*******@*****.***)

Responsibilities included:

• Performed IT infrastructure and security audit and r isk analysis for the

i mprovement of network infrastructure, communications and user-

support.

• Coordinated IT work plans and issues with WorleyParsons regional and

g lobal IT teams.

• Provided technical and administrative support for Autocad, PDMS,

Navisworks and other engineering and design software.

• Managed engineering and design software licenses from requisition,

approval, purchase, license server maintenance, renewal of licenses and

m aintenance agreements. Responsible for license usage reporting, cost

saving analysis, pattern of software usage. Engaged project and discipline

t eams for software license requirements. Managed compliance and

capacity, contracts and renewals, and vendor agreements.

• Ut ilized the following license server tools in managing software license

l ifecycle: AVEVA Licensing System/Flexman, Autodesk/Flexera

L MTOOLS, CSC License Server Manager, Alladin HASP L icense Service,

Honeywell UL M, and Macrovision L MTOOLS for MathCAD and UN ISIM.

Facilitated the procurement and license management of SHELL FRED

application.

Achievements included:

• Created an application that improved the speed and efficiency of creating

p roject estimates, estimates review and submission, which is based on

B runei Shell Petroleum’s NORMS book.

• Saved office costs in paper and power usage by deploying multi-function

p hotocopiers and plotters, and the decommissioning of laser jet printers.

• Coordinated with WorleyParsons global IT team the successful migration

of damitworleyparsons.com to WorleyParsons domain and the deployment

of standard communications and security software.

• Coordinated with WorleyParsons global IT team and Brunei

t elecommunication provider the installation and commissioning of VPN

connectivity between Damit WorleyParsons office and WorleyParsons

Perth network infrastructure, configuration of new CISCO router and

f irewall.

Page 3

A ndrew Robregado Andrade (******.*.*******@*****.***)

• Managed the setting up of the BLNG site office. Coordinated with

WorleyParsons global IT team and Brunei telecommunication provider the

i nstallation and configuration of connectivity between the site office and

m ain office.

2000 - 2008 System Administrator, Damit WorleyParsons Engineering Sdn Bhd, Brunei

Responsibilities included:

• Assure data management, security and practices are in compliance with

t he Brunei Shell Petroleum security policies and guidelines. Implemented

WorleyParsons IT standard policies and guidelines.

• Responsible for the software lifecycle of purchased and leasing of

engineering and design software. Managed software inventory, software

support and deployment, license compliance and software assurance

r enewals, and engagement with software vendors.

• Trained and supervise a 2-member team to provide end user support to

over 250 users. Facili tated weekly meeting, individual consulting and

performance review to motivate and foster a cohesive work environment.

• Responsible for the procurement and management of IT asset assuring

hardware lifecycle practices are strictly followed. Managed 3rd party

vendor contracts and service level agreements (SLA) to ensure quick

r esolution of specific issues.

• Responsible for the IT work plan, budget and expenditure reporting to

F inance and Management. Managed requests and escalation of issues

w ith WorleyParsons global IT support group. Communicated regularly

w ith senior management, technical and non-technical personnel to

facilitate accuracy, consistency of progress reporting and on time

completion of IT related projects and issues.

• Provided technical support and supervision to Autocad users. Developed

customization and t roubleshoot issues. Maintain CAD standards and

p rocedures. Provided support for plotting and electronic drawing files

submissions. Collaborated project standards coordination with clients.

Conduct desktop reviews with project teams and clients.

• Managed Autodesk Autocad licenses (Flexera L MTOOLS) and AVEVA

PDMS (AVEVA L icensing System, Flexman) licenses. Provided license

usage report to management and project teams. Engaged project team and

Page 4

A ndrew Robregado Andrade (******.*.*******@*****.***)

discipline teams for license requirements. Managed license requisitions,

compliance and capacity, contracts and renewals, and vendor agreements.

• Created and implemented disaster recovery plans and procedures for data

and critical application.

Achievements included:

• M igrated damitworley.com to damitworleyparsons.com. Reduced number

of physical servers th ru vir tualization. Managed the t ransition to

W indows XP. Prepared deployment plans and t raining for Office 2003.

• Created software applications to improve timesheet submissions,

m anhours and project progress reporting. Ini tiated study with document

controller team to improve document management with electronic

document management system (EDMS)

1998 - 2000 Network Administrator, Damit Worley Engineering Sdn Bhd, Brunei

Responsibilities included:

• Responsible for the IT work plan, purchase of hardware, and file backup

and restore.

Achievements included:

• Modernized and expanded the local network infrastructure with new

network switches, fi rewall and servers.

• M igrated network infrastructure from Netware to Windows 2000

environment and network services, within project scope and with

m inimum downtime.

• Created the @damitworley.com office email address and intranet.

• Maintained legacy applications and developed the integrated project

m anagement system.

1997 - 1998 Network Administration Support, Damit Worley Engineering Sdn Bhd, Brunei

Responsibilities included:

• Provided technical support in maintaining the local network

i nfrastructure and remote access to Brunei Shell Petroleum applications.

Achievements included:

• Standardized workstation specifications, operating system to Windows 95

and productivity software to Microsoft Office 97.

Page 5

A ndrew Robregado Andrade (******.*.*******@*****.***)

1995 - 1997 Software Engineer, Damit Worley Engineering Sdn Bhd, Brunei

Responsibilities included:

• Created applications for office and clients with specialized business

r equirements. Prepared software analysis and design specifications,

change requests and revisions for approval, coding and user acceptance

t esting. Software performance and user experience updates are based on

feedbacks from users.

EDUCATION

B.S. Computer Engineering, AMA Computer College, Makati,

Philippines, 1995

TRAININGS

PR I NCE2 Foundation + Practitioner, InfoSpec Sdn Bhd, Malaysia, 7-10

J uly 2014

I T I L – Foundation Course, IT I L Training Zone / UDEMY.COM, J une 14,

2014, Cert. No. UC-FI7KDC2K (url: u de.my / UC-FI7KDC2K )

Open PDMS Training PDMS Admin & Review,

AVEVA AVEVA, Malaysia, April 2010

Open PDMS Training Basic PDMS Drawing Production,

AVEVA AVEVA, Malaysia, June

2009

PD MS Administration T raining - PML + Reports, WorleyParsons,

M alaysia, July 2007

SPECIFIC TECHNICAL EXPERTISE

Project Resource Team Leadership

M anagement M anagement

Client Relations IT Ini tiatives Research and

Development

Vendor Evaluation Application Strategy and Execution

Development

End-user Support Server and Network and

I nfrastructure Communications

Web Development ERP and CMS Troubleshooting and

Resolution

License Software Lifecycle Hardware Lifecycle

Page 6

A ndrew Robregado Andrade (******.*.*******@*****.***)

Management

PERSONAL DETAILS

NATIONAL I TY FI L IPINO

DATE OF BIRTH 15 SEPTEMBER 1972

CIVI L STATUS MARRIED

GENDER MALE

CURRENT ADDRESS LOT 3987, JALAN LUBOK RUMBIA,

K UA LA BELA IT KA1131, BRUNEI

CONTACT NO. +673-*-****** (MOBILE)

HOME ADDRESS 86 LUZON DRIVE, AYALA ALABANG VIL LAGE,

M UNT INLUPA CITY 1770, PHIL IPPINES

EMAI L ******.*.*******@*****.***

Page 7

Contact this candidate