Customer Service Sales
Resume:
Eric Wendt
**** ********** **. *. **********, FL 33761 727-***-**** ********@***.***
OBJECTIVE:
Obtain a position in Marketing: Operations or Purchasing
OVERVIEW:
Consistently deliver customer satisfaction through exceptional customer service
Able to research, identify and process work flow data to streamline efficiency
Focus on new product development, introduction and rollout to customers
Brand positioning and strategic business planning for products and services
Training on systems, procedures and web-based processes and systems
Technical expertise combined with customer service for maximum effectiveness
EDUCATION:
Bachelor of Business Administration and Marketing, McKendree College, Louisville,
Kentucky
RECENT PROFESSIONAL EXPERIENCE:
06/2012 – Present MARKET DEVELOPMENT/CLIENT SERVICES SPECIALIST
Stone Mart Inc.
§ Manages various territories inside and outside Florida
§ Handles client requests while in the field
§ Responsible for finding new business opportunities for company while out in the field
§ Consults on all product options
09/2010 – 12/2011 ONLINE TRAINER- SENIOR ACCOUNT SPECIALIST
Win Life/Get Motivated
§ Responsible for presenting the outlay of a financial website
§ Responsible for managing customers progress thru investing program
§ Responsible for maintaining accounts
§ Responsible for retention of customers
11/2009 – 04/2010 C.P.A. REVIEW SPECIALIST
Bisk Education, Tampa, Florida
§ Responsible for keeping track of inventory and assisting clients with setting up orders
§ Following up on inquiries about product lines that were made either by telephone or
§ Responsible for being main point of contact with customer thru C.P.A. Studies process
05/2008 – 08/2009 SUPPLIES SALES REPRESENTATIVE
Nationwide Data Systems, Tampa, Florida
§ Responsible for keeping track of inventory and assisting clients with setting up orders
§ Prospecting for new clients and maintain current business relationships
§ Data management to develop future marketing plans and make purchasing decisions
§ Direct daily warehouse operations to ensure that implementation schedule is adhered to
§ Handled all client information on Quickbooks platform
11/2007 – 03/2008 ACCOUNT SERVICES REPRESENTATIVE
JPM Chase, Tampa, Florida
§ Assisted customers with their Health Savings Accounts
§ Researched requests for information and relayed account activity to customers
§ Assisted with managing outbound call campaigns regarding accounts
§ Involved in other operational maintenance projects as assigned
07/2006 – 01/2007 FINANCIAL SERVICES REPRESENTATIVE
E*Trade, Tampa, Florida
§ Responsible for assisting E*Trade clients with researching their accounts
§ Handled general requests such as requesting funds and refunding fees
§ Assisted clients with navigating the E*Trade website to manage their accounts
§ Responsible for managing on-time call quality and organizational effectiveness
08/2005 – 07/2006 COLLECTIONS SPECIALIST
Macdill Federal Credit Union, Tampa, Florida
§ Responsible for collecting on outstanding loans that were past due
§ Contacted all credit union members and handled incoming requests
§ Assisted customers with payment arrangements and tracked payment data
§ Responsible for managing information workflow for clients in Collections Department
05/2004 – 01/2005 BILLING ANALYST - HELP DESK REPRESENTATIVE
Metropolitan Life, Tampa, Florida
§ Responsible for assisting staff on how to utilize web based monthly billing system
§ Instructed on how to manage different insurance and investment work flows
§ Provided training on web site and internal support as needed
PREVIOUS PROFESSIONAL EXPERIENCE:
09/2002 – 02/2004 DATA ANALYST
Humana, Louisville, Kentucky
§ Responsible for information analysis for four simultaneous system databases
§ Worked in Operations/Special Projects which required a combination of research and
development on various state-of-the-art database platforms and updating information in
Metavance Operations
§ Converted the majority of provider records from one platform to a more user friendly
platform
05/2000 –08/2002 COLLECTIONS SPECIALIST
Providian- First Select, Louisville, Kentucky
§ Responsible for negotiating the collection of consumer debt from non-legal status to post
judgment status
§ Assisted Providian customers with debt consolidation and upgrades to Providian's most
useful account
§ Responsible for customer inquiries into their current accounts and daily managerial
responsibilities
06/1998 – 01/2000 MERCHANDISING COORDINATOR
National Distributors, Tampa, Florida
§ Displayed and supported product for leading distilled spirits wholesaler
§ Assisted sales force by providing product for displays and promotions
§ Contacted key accounts to provide necessary promotional materials
§ Responsible for the implementation of various retail grand openings
SKILLS:
Sales Marketing Inventory Management
Training Branding Customer Service
Collections Negotiation Data Management
Research Telemarketing Work Flow Analysis
Purchasing/Procurement
TRAINING:
Computer coursework in A+ and Microsoft/Cisco programs
REFERENCES:
Will be furnished upon request.
Contact this candidate