Human Resource Sales

Resume of Kimberly A. Fuchsgruber pg.*

Kimberly A. Fuchsgruber

**** *. *’Connell Drive #301 Chicago Ridge, IL 60415

*******@*******.*** cell phone: 708-***-****

Summary

Resume of Kimberly A. Fuchsgruber pg.2

Top performing human resources professional recognized for providing leadership to drive and sustain

organization, revenue and profit growth. A change agent and innovator with proven ability to build strong

people strategies consistent with business development initiatives. Demonstrates broad strengths and

accomplishments in:

Staffing & Recruitment Organizational Design Talent Management

Change Management Workplace Training Employee Relations

Performance Management Compensation Analysis Success Profiles

Professional Experience

2005 – Present Joint Commission Resources – Joint Commission Resources (JCR) is a non-for-

profit subsidiary of The Joint Commission committed to improving the quality of health care through

broad educational offerings targeting domestic and international health care professionals.

Human Resource Manager

Hired to provide general human resource support to subsidiary including recruitment, employee relations

guidance and training. Completed company change management training and received Change Agent

certification in January 2010. Completed Vital Smarts Certified Trainer for Crucial Conversations, a class

designed to build relationships across diverse groups.

• Recruited diverse Health Care professional workforce of on average over 50 positions annually.

Sourced executive level positions independently resulting in cost savings of over $100,000.

• Facilitated multiple cross departmental meetings resulting in improved efficiencies.

• Developed and trained staff on various management and development courses including

Behavioral Based Interviewing, Performance Management, Crucial Conversations, and Crucial

Accountability.

• Staffed international offices in Dubai, Geneva and Singapore. Researched local country

employment laws, worked with hiring managers to design offer letters and contracts.

• Created new employee orientation program designed to give new staff overview of subsidiary.

• Chaired “Take our Children to Work Day” event which offered children games and activities

designed to educate them more about the company’s mission.

• Created annual “Diversity Days” intended to educate staff of the diverse attributes amongst the

team through activities, food and discussion groups.

• Process owner of Human Resources portion for International Society for Quality in Health Care

(ISQua) Certification. Received certification in 2007 and 2010.

Resume of Kimberly A. Fuchsgruber pg.3

• Implemented new Applicant Tracking System, UltiPro in 2009.

• Implemented, trained and managed new Performance Management System, Halogen in 2012.

2004 – 2005 Republic Services, Inc (formerly Allied Waste Industries)

Human Resource Manager, Training & Recruitment

Responsible for the Recruitment, Retention and Training within the North Central Regional Operations,

which consisted of a network of over 2,500 employees and managers. Provided general human resource

support to over 50 union and non-union locations including staffing and training resources. Designed and

implemented various training programs such as Recruitment and Selection training and Harassment-Free

Workplace training.

• Developed job placement advertisement templates for highly recruited positions

• Coordinated roll-out and training of recruitment vendor for district level pilot

• Created detailed monthly turnover reports. Analyzed information and provided support to

contribute to positive climate.

• Responded to and investigated Company Aware line telephone calls.

• Led management through job title changes to ensure compliance with updated FLSA

laws.

• Completed Antitrust Law training with all Sales Representatives and Managers in

Region.

• Designed and implemented employee morale survey, followed by manager summary

report and follow-up.

• Reviewed exit interview survey data for the region. Implemented improvements based on

employee suggestions.

1993 – 2004 Sears Holdings (formerly Sears, Roebuck & Company)

2001-2004 Central Region Human Resource Manager, Carry-In Repair Operations (promotion)

Played a key role in the start-up of the centralized repair facilities, including four non-union sites in the

Central Midwest by staffing, implementing policy and procedures, designing managerial training,

establishing associate relations resources and performance business metrics. Five additional facilities

merged into the region in February 2003, creating a network of over 1,000 employees and a customer

volume of over 500,000 calls annually. Each location received ISO 9001 certification by December

2003.

• Recruited and trained team of four Human Resource Generalist direct reports.

Resume of Kimberly A. Fuchsgruber pg.4

• Developed and implemented ISO 9001 training matrices regionally.

• Established Employee Morale Surveys and Exit Interview Guides resulting in above expectations

approval ratings across region during 2003.

• Reduced Accident expense by more than 50% regionally during 2003, resulting in a $250,000

savings annually with the implementation of monthly safety programs.

• Designed and implemented Mentor Program.

• Developed and facilitated a National Managerial Training program focused on Performance

Management, Interview Selection and Coaching Techniques.

• Created Realistic Job Preview for applicants, allowing potential candidates a virtual experience

through integrated media and documents. The film won a 2003 Telly Award for its creativity and

design in the area of Recruitment.

1997-2001 Human Resource Generalist (promotion)

• Met and exceeded recruiting goals of 50 Marketing Representatives during peak selling periods in

1999 and 2000.

• Achieved 94% employee moral survey rating for the year 2000.

• Received President’s award for 2000 as a result of meeting sales, moral and recruitment

expectations.

• Participated in the implementation and rollout of PeopleSoft Payroll System for the Service

Contract Organization in spring 1999.

• Nominated and completed corporate sponsored Human Resource Management Certificate

Program during spring 2000.

1993-1997 Marketing Sales Representative

• Doubled sales expectations during the months of June & July 1996

• Assisted in the training and development of fellow Sales Representatives

• Nominated to participate in National Town Hall Meeting in 1996.

Academic Qualifications

MBA, Business Administration; Saint Xavier University Chicago, IL

Resume of Kimberly A. Fuchsgruber pg.5

BA, Business Administration; Saint Xavier University Chicago, IL

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