Customer Service Engineer

Michael J Vassallo

*** ****** ***. ********, ** . Phone: 732-***-**** .

Email: *********************@*****.***

Education Middlesex County College, Edison, N.J.

September 2004 - June 2006

Concentration: Computer Science (Network

Administration)

Other Fields of Study: Music

Professional History

Senior IT Manager / Surveillance Software & Camera Specialist / Point of

sale System Programmer, CT&T Distributions

June 2012-Present

. Diagnosed and repaired desktop and laptop computers.

. Installation and programming of POS systems

. Data Capture (Soldering custom cables to extract data from

printers on POS systems) Filtering that data and programming

it into surveillance software

. DVR PC Assembly

. Hardware repair

. Hardware and software upgrades

. Data backup and retrievel from corrupted hard drives.

. Setting up IP Cameras and analog cameras

. Office enviroment networking

. Help Desk support

Computer Technician / Printer, BNL Printing

June 2011-June 2012

. Diagnosed and repaired desktop and laptop computers.

. Hardware repair

. Hardware and software upgrades

. Data backup and retrievel from corrupted hard drives.

. Printing

. Documenting / Keeping track of thousands of orders to be

printed.

. Building new PC desktops

Computer Technician, Cyberknight Computers

June 2010-February 2011

. Diagnosed and repaired desktop and laptop computers.

. Installation of operating systems.

. Hardware repair

. Hardware and software upgrades

. Data backup and retrievel from corrupted hard drives.

. Virus & Spyware removal.

. Ordering & building new PC desktops and Laptops.

Shift Supervisor/Cashier, Barnes and Noble

September 2008 - 2011

. Provide excellent customer service in a fast paced retail

environment.

. Quickly take and prepare customer orders.

. Responsible for the handling and interchange of significant

sums of cash on a daily basis.

. Ensure that customer satisfaction and experience are in

holding with company expectations.

Supplies Delivery Driver, Metcom

June 2006 - January 2008

. Ensured both safety and quality of packages during a timely

delivery.

. Planned delivery routes and timing schedules in order to

maximize efficiency.

. Ensured quality customer service by prompt deliveries and

friendly interaction.

Audio Engineer, Stirling Audio

June 2005 - August 2006

. Set up intricate audio equipment rigs for professional public

performances.

. Executed both physical and technical setup within difficult

time constraints.

. Ensured optimal quality of sound for performances.

Stock Associate, Abercrombie and Fitch

February 2004 -April 2006

. Accommodated customers in a fast paced retail environment

while concurrently maintaining corporate visual standards.

. Trained new employees on corporate standards.

Computer Skills 6+ Years working with computers and windows.

Linux

Windows XP/Vista/7

Internet Explorer /Firefox

Networking

Ableton

Logic

Photoshop CS4

Basic HTML Knowledge

MYSQL -Basic Knowledge

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Hardware Installation

Virus Removal

Harware Repair

Data Retreival and backup

Software Installation

Other Skills

Vast knowledge of audio applications

References furnished upon request

Contact this candidate