Customer Service Manager

Keston Leisure

Phone: 517-***-****

E-Mail: **************@*****.***

Proven leader with over 11 years experience. Recognized for excellence and effective organizational and operations management. Structured and disciplined reliable communicator and team builder. Professional presence with integrity.

Experience

October 2012 to Current

Valvoline Instant Oil Change Jackson, MI

Service Center Manager

Problem solver and effective solutions based on individual vehicle needs.

Excellence in customer service and personal relations.

Responsibility for operations and inventory.

Recognized as a disciplined and reliable manager with proven results.

Focus on inclusion and engagement of employees.

July 2008 to October 2012

BB&L LLC. / dba Jiffy Lube Int. Aurora, CO

Store Manager

Expertise in operations management including inventory and assuring that needed supplies are on hand.

Recognized for excellent customer service.

Conflict resolution and mediation.

Consistent 20% increase in profitability over prior month by year.

Recognized as a disciplined and reliable manager with proven results.

Focus on inclusion and engagement of employees.

September 2005 to July 2008

Allied Lube / bda Jiffy Lube Int Denver, CO

Store Manager

Effective conflict resolution and mediation.

Proven ability to create profitability in the business.

Entrusted with the position as temporary District Support Manager.

December 2001 to September 2005

Vince's Red Carpet Auto Denver, CO

Tech / Shop Manager

Problem solver and effective solutions based on individual vehicle needs.

Excellence in customer service and personal relations.

Responsibility for day to day operations and inventory.

September 1998 to December 2001

Texaco Express Lube Colorado Springs, Co

Asst Manager / Manager

Promoted for merit.

Effective and efficient inventory management.

Welcomed and included new employees.

Retained talent.

Effective conflict resolution and mediation.

March 1994 to September 1998

Hospitality Restoration & Builders Beverly Hills, Ca

Laborer / Project Manager

Promoted for merit.

Screening and coordination of contractors to meet deadlines.

Guaranteed customer satisfaction for repeat business.

Demolition / construction of old / new structures

Minor concrete experience

November 1989 to March 1994

Logistics Service International Jacksonville, Fla

Technical Writer

Meticulous proofreading of manuals to ensure quality and professionalism.

Innovative recommendations for improving product to better serve clients.

October 1978 to October 1989

U.S. Navy N/A

Instructor / Quality Inspector

Night shift supervisor: Supervised six (6) personnel.

Qualified to repair multiple models of fixed wing aircraft.

Recognized for consistent quality assurance.

Meritorious unit commendation.

December 1975 to October 1978

U.S. Army

Serviceman.

Heavy focus on growth, and excellence.

Qualified with all forms of small / med / heavy weapons.

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