Customer Service Representative

Brenda Michelle Brandt

Customer Service Professional

719-***-**** Colorado Springs, CO ************@*****.***

PROFESSIONAL PROFILE

Competent and confident Customer Service Representative with thirteen years customer service experienced in customer relations and business

objectives.

Competencies:

v Professional demeanor, poised, confident and self-assured exhibiting a superior state of mind and attitude

v Uncompromising integrity and trustworthiness; pro-active work style with a win-win philosophy

v Consistent demonstration of expertise, inspirational and encouragement to others evidenced by effortless filling the role of mentor/consultant

v Keen awareness of the dynamics of interpersonal relationships, interacting easily and effectively at all levels and diverse persons

v Unwavering, solid work ethic with customer service emphasis and the flexibility to do whatever it takes to get the job done, with a smile and an

attitude of service

EDUCATION

GED –Colorado Department of Education Colorado

Springs, CO

2002

PIMA Medical School Colorado Springs, CO

2003

Diploma in Human Development and Employment Re-Entry Program Colorado Springs, CO

FAITH Partners

2010

EXPERIENCES

FirstSource/Barclay’s Colorado Springs, CO

Collections Specialist 2012-2013

Inbound/outbound customer service, attorney and third party correspondence, general inquiry, adjustments, monitoring accounts/ analyzations,

processing payments, settlements, bank verifications, retentions, improvising compromises, balancing assets and probing resolution,

account type determination, verification/advising of death report process and/or bankruptcy process, advisements of debt consolidations,

account status, next collection processes, follow-ups, de-escalating, providing proper financial information, accuirant, location and tracking, verifying

credit bureau reports and maintaining knowledge of proper state handling guidelines.

Deluxe/Checks Unlimited Colorado Springs, CO

CSR/Sales Representative 2010-2011

Data entry, verifying and updating customer information, order set-up, order inquiry, product tracking, general inquiry, collections,

processing payments, credits, settlements, sales, suggestive selling, problems solving, de-escalating, inbound/outbound customer service, processing,

bank verifications, retentions, improvising compromises, balancing assets and probing resolution.

Spherion/Zurich Colorado Springs, CO

CSR/Claims Professional II 2008-2009

Commercial claim set-up, inbound/outbound calls, general inquiry, correspondence with adjuster, agents, third party providers and claimants, claim

processing, check status, claim status, insurance verification, coverage verification, claim type determination, de-escalating customers, sales, and

problem solving.

PSI /CSE Colorado Springs, CO

Child Support Enforcement Specialist 2007-2008

Attorney correspondence, non-custodial parent and custodial correspondence, modifications, account and balance review, employment verifications,

income with-holdings/income assignments, incarceration status, other state correspondence for enforcement actions, inbound/outbound customer

service, initiating resolution, de-escalating, auditing, and earning verifications.

Name Number Title Years

Known

Angelo (719)352- Co-worker/Friend 7

Cordova 8516

Tawny Hobdy (719)201- Co-worker 7

2645 /Friend

Kim Koch (719)271- Co-worker/ 13

2452 Friend

T-Mobile Colorado Springs, CO

Customer Service Representative 2004-2007

Inbound/outbound customer service, billing inquiries, retentions, sales, processing payments, upgrading and downgrading rate plans andhandsets, gen

eral questions, mentoring for business production, deescalating customers, credits, contract renewals, conversions, analyzing,one call resolution, gene

ral troubleshooting, updating customer information, mentoring, usage analysis, advising self-help options andquality monitoring.

SKILLS

Windows Operating Systems 95, 98, 00, NT, ME, XP and Vista, Lotus Notes, Microsoft Office, Dotson, Typing at 75 +WPM

PROFESSIONAL REFERENCES

Name Number Title Years

Known

JoAnne (719)591- Manager 13

Donaldson 0760

Ray Boschee (719)231- Superviso 7

0642 r

Melissa Melendy (719)321- Manager 7

3645

PERSONAL REFERENCES

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