High School Security

Alana C. Jones

*** **** ***** *** ****, NY ***** / 646-***-**** / ******.*******@*****.***

Work Experience

*/****-*/**** ***** Street Settlement New York, NY

Security Officer

• Monitored entrance and departure of employees, visitors, and other persons and maintain security of premises.

• Wrote reports of activities and irregularities such as, theft, presence of unauthorized persons, or unusual

occurrences.

• Answered alarms and investigate disturbances.

• Circulated among visitors, patrons, or employees to preserve order and protect property.

• Patrolled premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.

• Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.

• Answered telephone calls to take messages, answer questions, and provide information during non-business hours

or when switchboard is closed.

8/2004- 5/2013 Pastors Incorporated Charleston, SC

Receptionist

• Conferred with customers to determine their service requirements and travel preferences.

• Operated telephone switchboard to answer, screen, or forward calls; provided information, took messages, and

scheduled appointments.

• Greeted persons entering establishment, determined nature and purpose of visit, and directed to specific

destinations.

• Transmit information or documents to customers, using computer, mail, or facsimile machine.

• Heard and resolved complaints from customers or the public.

• Filed and maintained records.

• Provided information about company, such as location of departments or offices and services provided.

• Collected, sorted, distributed, or prepared mail, messages, or courier deliveries.

4/2000- 4/2004 Family Dollar Charleston, SC

Head Cashier

• Received payments by cash, check, credit cards, vouchers, or automatic debits.

• Issued receipts, refunds, credits, or change due to customers.

• Assisted customers by providing information and resolving their complaints.

• Established or identify prices of goods and services and tabulated bills using cash registers, or optical price

scanners.

• Greeted customers entering establishments.

• Processed merchandise returns and exchanges.

• Supervised other cashiers and reconciled cash drawers at the close of each shift.

4/1996- 1/2000 Phoebe Pember Inn Charleston, SC

Head Cashier

• Greeted, registered, and assigned rooms to guests of hotels or motels.

• Verified customers' credit, and establish how the customer will pay for the accommodation.

• Contact housekeeping or maintenance staff when guests report problems.

• Make and confirm reservations.

• Keep records of room availability and guests' accounts, manually or using computers.

• Compute bills, collect payments, and make change for guests.

• Record guest comments or complaints, referring customers to managers as necessary.

Education/Certifications

East River Prep High School High School Diploma received New York, NY

8 & 16 Hour and Fireguard certifications, NYS Security License

Contact this candidate