Customer Service Representative

Marcella J. Kim

**-** ***** **, ********, NY ****8 • ************@*****.*** • 770-***-****

PROFILE

Self- motivated and goal oriented graduate with outstanding communication and leadership skills

EDUCATION

Georgia State University, Atlanta, GA Aug 2010- May 2014

● Major: BSW - Social Work

● Major GPA: 3.3; Overall GPA: 3.2

EXPERIENCE

Cool Girls Inc., Atlanta, GA Sept 2013-May 2014

Social Work Intern

● Filed and input volunteer information spreadsheets into Salesforce database

● Received and filed complete volunteer applications

● Contact venues for donations

● Assist with fundraisers and events (Hot Pink Party, A Beautiful Me)

Emmaus House, Atlanta, GA May 2012-July 2012

Residential Intern

● Generated daily lesson plans for middle and high school students

● Led volunteers in neighborhood cleaning

● Conducted tours of the city – Peoplestown

● Taught health and fitness lessons to elementary school children

Kozy International, Duluth, GA May 2010- May 2011

Customer Service Representative

● Provided customer support via telephone, internet, and in-person contact

● Maintained database and organized customer customer information

VOLUNTEER

Atlanta Public Schools, Cool Girls Inc., After-School Program Volunteer Sept 2013-May 2014

● Assist with after-school students’ homework assignments

● Teach weekly lesson plans

● Prepare and submit weekly activity schedules

● Conduct group discussions on various life skills

Korean Martyr Catholic Church, Middle School/Youth Group Counselor June 2013-June 2014

● Responsible for devising weekly lesson plans

● Assisting youth group director with administrative duties

● Organizing, planning, and implementing youth summer camps

World Relief, Volunteer Aug 2011-Dec 2011

● Assisted Bhutanse refugees on MARTA (Transit System of Georgia)

● Filed contact information spreadsheets

● Organized donation spreadsheets

● Cleaned the neighborhood – Stone Mountain, GA

St. Francis Soup Kitchen, Volunteer Sept 2010 – Dec 2010

● Greet newcomers

● Assisted preparing meals and serving meals

SKILLS

Computer Skills

• Microsoft Office (Word, PowerPoint, Excel)

• Player (Java, JW, Windows Media)

Communication

● Intro Level Korean

● Basic Level Spanish

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