Customer Service Technician
Resume:
Christopher J. Smith
Bessemer, Alabama 35022
*******@*******.***
Summary of Qualifications
• Fifteen years of hands on technical experience
• Two years of supervisory/management experience
• Ten years of customer service experience
• Understanding of blueprints and schematics
• Strong knowledge of color codes and wiring/cable diagrams
A position in the technological field, somewhere I can utilize my education and work experience towards a managerial
level.
Work Experience:
Outside Plant Technician
06/2013-12/2013 AT&T, Birmingham, AL
• Replaced aerial and underground copper and fiber cable
• Performed various jobs with copper splicing and assist in fiber splicing
• Performed construction work such as digging holes, placing cable, air pipe and inner duct in various types of
conduit systems and open excavations
• Worked with heavy duty power equipment and small tools in the installation, repair and maintenance of
outside plant facilities
Patient Care Transportation
02/2008-Present Brookwood Medical Center, Birmingham, AL
• Assisted medical staff with patient while transferring them to various testing departments
• Delivered medical records on various nursing floors
Electronic Technician
02/2005-04/2006 Esterline-Leach International, Buena Park, CA
• Completed manual and automated testing on power switch relays for commercial and military aircraft
• Moved customer products through the computer system to ensure quality control and assurance
• Checked inventory products through the computer database to verify correct quantity
• Trained and assisted new personnel on computer procedures
• Performed troubleshooting and testing on new power relays and returned power relays
• Setup workstations for special test relays
Provisioning Technician
05-2000-11/2001 SBC-AT&T Communications, Inc., Monterey Park, CA
• Provided high speed internet and Digital Subscriber lines utilizing knowledge of message trunking hierarchy
• Coordinated requests for call traces through the networking when analysis failed to identify each location on
cause of trouble
• Checked critical date management to circulate order to subscriber’s specifications
Electronic Technician
03/2000-08/2000 Liebert Technology/Emerson Computer Power, Irvine, CA
• Duties included troubleshooting down to the component level, repairing and preventative maintenance of
various types of high voltage and high current computer power supplies (uninterruptible power supply)
Electronic Technician
08/1998-05/2000 Dave and Buster’s, Irvine, CA
• Repaired and maintained multi-million dollar audio and video equipment
• Assisted with customer service
• Trained new personnel on technical procedures on audio and video equipment
• Resolved problems and tested circuits down to component level
Electronic Test Engineer
04/1997-08/1998 Lockheed Martin Missile and Space, Sunnyvale, CA
• Served as a team leader on various projects to resolve problems on complicated circuits down to the
component level
• Researched and analyzed design specifications packets to modify software to board test upon receipt
• Communicated with engineers to help resolve issues by troubleshooting and testing, using various types of
equipment
Education
ITT Technical Institute, Anaheim, CA
Bachelor of Science – Electronic Engineering in Technology
December 1996
Contact this candidate