Dennis M. Day

Frederick, MD

Phone: 301-***-**** Email: acg0y7@r.postjobfree.com

Experience

Best Buy

Customer Service Supervisor, MOD (March 2007- April 2014)

Frederick, MD

• Customer service training and customer issue resolution

• Register close down, cash drawer reconciliation, bank deposits, P&L daily review

• Met company wide sales/objectives by customer satisfaction and revenue over the phone. My Team was

consistently ranked in the top quartile of the company.

• Maintaining functionality of the stores registers and needed supplies.

• Mobile Sales: explained mobile phone and plan options, employed upselling sales techniques

• Appliance sales rep: explained products and brand differences, Set up deliveries and installation

• Home theater sales: provided demonstrations, and recommendations based on customer needs

Sears

Sales Associate, Auto Department (August 2006- February 2007)

Frederick, MD

• Promoted to Customer Experience Manager after 3 months of service

• Sales, Customer relations, scheduling, product advice

Extended Stay America

Manager (March 2001- June 2006)

Germantown, MD

• Ensured exemplary guest satisfaction and security

• Oversight over upkeep of all commercial property

• Conducted Interviews, made hiring decisions, complied with corporate HR employment practices and

procedures.

• Guest room inspections, Staff schedules, tracked accounts payable/receivable

Southern States

Warehouse, Delivery and sales (June 1997-March 2001)

Leesburg, VA

• Greeted customers, assisted with product selection

• filled orders, made deliveries, and insured customer satisfaction

Education/Certifications

• 1995 H.S Diploma, Brunswick High School

• 2001 Professional Golf Teachers and Coaches of America: Valedictorian

• 2007 Life and Health Insurance Sales license: Maryland and West Virginia

References

• Julie Swiney Direct Manager from 2010 to 2014 at Best Buy phone # 301-***-****

• Christopher Richardson General Manager 2013 to 2014 at Best Buy phone # 240-***-****

• Bradley Talbert Mobile Phone Manager 2008 to 2010 at Best Buy phone # 301-***-****

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