Customer Service Manager

Darlene Yaldo Shamoun

*************@*****.***

*******.*******@**.***

Mobile : 248-***-****

Objective:

Seeking an opportunity in the engineering field, where I can utilize all my knowledge, technical,

and management skills and to find an occupation that can allow me to get more skills.

Education:

Master of Engineering Management

Lawrence Tech University Southfield/Michigan May,2013

Bachelor of Civil Engineering/ Building and Project Management

University of Technology Baghdad/Iraq September, 2002

Highlight:

- Automotive & civil engineering work experience.

- Diversified skill sets covering engineering, technical support, manager assistant, sales,

customer service, and client relations.

- Excellent inter-personal, phone and digital communication skills.

- A proficient in all of the standard office desktop software and computer systems including

Microsoft Office, Outlook, W ord, Excel and PowerPoint, W indows XP, Vista, 7, Oracle, Quick

Books, HTML, Adobe, Vis Mockup, QIS2,and Gart,Team center, and several others.

Professional Experience

General Motors Powertrain

Pontiac, Michigan

Design Release Engineer Assistant/Tech Annalist II

(Exhaust / Secondary Air / EGR Exhaust)

June 2014-Current

Responsible on reviewing the warranty returned parts, tracking work orders, ordering prototype

parts, shipping part, creating shipper slip

Following on APQP,and SPCR processes, participate in Midyear supplier planning with

Purchasing. All that by using many different GM systems Team Center,E2, eTT, eMPPR, part

finder and others.

Participates in quality engineering processes like SPCR, APQP and others to protect product

lifecycle from future potential problems.

Use (GART) Global Analytical Report Tools, to follow up on warranty.

Used Diagnostic Tools for EGR Valve troubleshoot errors, engine codes.

Read and clear diagnostic trouble codes, and communicate with dealers to find out what was

the problem with vehicle.

Creates and maintains documents containing all customer complaints threw out the dealer

network in the US and Canada for lesson learn.

Initiates documents to provide engineering authority and to maintain math data from / to Gm by

using GDR

Prepare DFMEA documents.

Ability to read and interpret engineering drawings to support my team with requested data.

Orchard Medical Center

Farmington Hills, Michigan

Office Manager Assistant

September 2008 – March 2010

Train new colleagues

Communicate with business provider like Insurance companies to make sure delivering the right

results to patients.

Communicate with medical facilities to follow on test results to deliver on time

Prepare and follow up on the patient schedule

H.N.S Diamonds& Jewelers

Southfield, Michigan

Assistant Sales Manager

June 2007 – January 2009

Sale

Provided costumer service

Planning and managing employees schedule

Overview of market demands

Check inventory

Negotiate with suppliers to get the lowest price possible

Place orders

Check and Confirm orders

Super Fair Cellular

Troy, Michigan

Technical Assistant

September 2003 – May 2007

Provided costumer service

Quality Control.

Performed HR related duties.

Supervised a staff in the areas of recruitment

Train new colleagues

Mickalich and Associate

Civil Engineer

Rochester Hills, Michigan

Manager Assistant,

April 2003 – September 2005

Analyze site location, verify its possibility for construction purpose.

Review project designs and reports and compare them with the client requirements

Assist in developing detailed design layout as per the requirement of the clients.

Computer Knowledge:

Extensive knowledge and use of various software and computer systems including Microsoft Office,

Outlook, W ord, Excel and PowerPoint, W indows XP, Vista, 7, Oracle, Quick Books, HTML, Adobe,

Vis Mockup,QIS2,Gart Team Center, E2, eTT, eMPPR, APQP,and SPCR and several others.

Languages:

English, Arabic, and Chaldean

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