Customer Service Administrative Assistant

MOBILE 832-***-****

ALT 281-***-****

***********@***.***

Tia D. Roundtree

PROFESSIONAL SUMMARY

Technically-adept Administrative Associate with more than five years’ experience supplying thorough, organized, administrative support. Advanced knowledge of MS Office Suite, and experience creating Excel databases and PowerPoint presentations.

SKILLS

35-40 WPM Creative Problem solver Professional phone etiquette MS Windows proficient Credit card processing Database management Articulate and well-spoken Extensive vocabulary Customer service-oriented Works well under pressure Accurate and detailed Professional and mature Certified in 10-key Advanced Excel spreadsheet functions Pleasant demeanor AR/AP Team building Accounting familiarity Critical thinker Advanced clerical knowledge Microsoft Excel certified Filing and data archiving

Professional Experience

NIGHT AUDITOR Best Western Plaza Hotel & Suites 09/12-05/14 Perform accurate check-ins and check-out of guests. Make and confirm reservations. Review account information and charges with guests during check-out. Manage office supplies, vendors, organization and upkeep. Answer and manage incoming and outgoing calls while recording accurate messages. Greet numerous visitors, including VIPs, vendors and interview candidates. Maintain a clean reception area, including lounge and associated areas. Listen to guests complaints or concerns and reconcile them in a timely manner Verify that personal and payment information on guest accounts was accurate and complete

ADMINISTRATIVE ASSISTANT/TEMP-Capital Lumber, Houston, TX 11/11-01/12Assisted with all aspects of administrative management, directory maintenance, logistics, equipment inventory, and storage Opened and properly distributed incoming mail. Answered and managed incoming and outgoing calls while recording accurate messages. Screened all visitors and directed them to the correct employee or office. Composed effective accounting reports summarizing accounts payable data. Posted receipts to the appropriate general ledger accounts. Researched and resolved accounts payable discrepancies. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Created daily and weekly cash reports for accounting management. Ordered and distributed office supplies while adhering to a fixed office budget.

ADMINISTRATIVE ASSOCIATE/TEMP-KBR, Houston, TX 10/09&03/11 Entered numerical data into databases in a timely and accurate manner. Scanned documentation and entered into the database. Obtained scanned records and uploaded them into the database. Organized forms, made photocopies, filed records and prepared correspondence and reports. Added new material to file records and created new records. Reviewed and updated client correspondence files and scheduling database. Assisted with receptionist duties, file organization and research and development. Processed candidates at the Deployment Processing Center Universal Records Management (Oracle) Created detailed expense reports and requests for capital expenditures. Answered and managed incoming and outgoing calls while recording accurate messages.

RECEPTIONIST- PG Investments, League City, TX 01/04-03/06 Answered and managed incoming and outgoing calls while recording accurate messages. Directed guests, and routed deliveries/courier services. Managed office supplies, vendors, organization, and upkeep. Opened and properly distributed incoming mail. Maintained a clean reception area, including lounge and associated areas. Compiled company information and related material and distributed it to candidates. Obtained signatures for financial documents and internal/external invoices. Coordinated, scheduled, and arranged meeting and travel calendars, including business and social.

Education: Bachelor of Science: Computer Engineering, (2016) University of Houston - Houston, TX

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