Falana A Martin

**** **** ****** **. *** **

Seat Pleasant Md, 20743

202-***-****(Cell)

acg0ww@r.postjobfree.com

OBJECTIVE/SUMMARY:

Provide Administrative as well as Customer Service Support with professional experience working in

fast paced environments, demanding strong organizational, technical, management and interpersonal

skills. Highly trustworthy, ethical, and discreet; committed to superior office service. Confident and

poised in interactions with individuals at all levels. Detail oriented and resourceful in completing

projects; able to multitask effectively.

Professional Strengths:

Budget Planning Cost Control

Staff Training and Development Revenue Management

Team Leadership and Mentoring Customer Service

Career History

7/2014 Present

CFED (Corporation for Enterprise Development)

1200 G. St NW Suite 400

Washington DC

Donnise McWeay (Office Manager) 202-***-****

Receptionist

Greet Clients and Visitors by providing a first impression of the company with a neat and

professional appearance, eye contact and by greeting each individual upon arrival.

Answer telephone and direct inquiries to appropriate staff members

Perform data input, and provide administrative and clerical tasks as needed

Reconcile and submit monthly AMEX Expense Reports for staff members and process invoices on a

daily basis

Set up meeting rooms for Internal and External Meetings

Sort and process incoming and outgoing mail, as well as FedEx packages when needed

Maintain clean and in order Office Space

8/2008 7/2014

Morrison Clark Historic Inn and Restaurant

1015 L. St NW

Washington DC

Mohamad Taha (General Manager) 202-***-****

Front Office Manager

Supervise, monitor, counsel and discipline the job performance of front office employees ranging

from Front Desk Clerks, Night Auditors and Bellmen

Oversee interviewing and hiring for all departments

Responsible for monitoring Front Office Budget by maintaining a savings in cost by 8%

Train and develop new and existing employees

MOD on weekends and whenever needed

Responsible for greeting incoming guests; complete arrivals and departures for the day; ensuring

that guest invoices are correct, make hotel and restaurant reservations; assist guests with inquiries

during their stay

Monitor Adjustments and discrepancies through the Accounting Office, ensuring that all open

balances are closed and daily actual is maintained

Reconcile Expedia Accounts

Responsible with reconciliation of daily arrivals

Attend weekly revenue meetings, keeping a weekly analysis of star report

Confirm all daily activities and functions in Morrison Clark Restaurant and perform all essential

duties when necessary

Complete daily walk through of hotel rooms with Housekeeping department ensuring that all rooms

are within company standard. Responsible for providing assistance when short staffed.

Monitor and create responses with Trip Advisor and Expedia

Knowledge of Micros and Springer Miller Systems (SMS)

3/2006 8/2008

Doubletree Guest Suites

801 New Hampshire Ave NW

Washington DC

Kim Binsol (Front Office Mgr/Asst. GM) 202-***-****

Front Office Supervisor

Prepared weekly front desk schedule for employees

Handling guest complaints

Train new employees

Making sure that all assigned paperwork is accurate and complete

Cash handling

Greet incoming guests

Make hotel reservations and check in guests

Complete due outs for the day

Book bus and trolley tours for guests

Assist guests with inquiries during their stay, which included making sure that their suites, were

fully equipped with enough linens, towels, and toiletries, giving directions around the city, providing

information for local restaurants and nightlife

Assisted in working the night audit

Assisted the Front Office Manager with duties regarding the front desk (ownership of the posting

and management of Net Direct payments and the handling of H Honors Reimbursement Submittals)

Knowledge of OnQ and System 21

4/2005 3/2006

Bank of America

700 18th St NW

Washington DC

Decreta Meely (Head Teller) 202-***-****

Professional Bank Teller

Made cash and check deposits for customers

Handled cash withdrawals

Made payments on credit cards, loans and mortgages

Responsible for processing money orders and cashier’s checks

Always pleasant and cordial to customers. Always greeted customers with a smile

Education: Forestville High School, Forestville Md, 1995 (GPA 3.0), currently enrolled with Capella

University to receive Bachelor’s Degree, majoring in Business Management.

Technical Skills: Microsoft Word, Microsoft Windows, PowerPoint, Outlook, Springer Miller System

(SMS), ONQ, System 21, Micros

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