Customer Service Sales

SAD IQ ADESH I NA

Unit ****, *** Sherbourne Street

Toronto, ON M4X 1L1

Phone: 519-***-****

E mail: *******@********.**

OBJECT I VE

• An entry level position in a leading institution with client-facing, analytical and

complex aspects providing scope for growth and utilizing my academic study in

Economics, Information Technology and Mathematics

PROF I L E OF SK I L LS

• 3+ years of experience and demonstrated ability in corporate core competencies

i ncluding customer service, communication, initiative/self management, human

resources, accountabili ty, f lexibility and adaptability.

• Strong knowledge of business principles and technology

• Exceptional knowledge of economic, statistical and accounting theories and practices

• Excellent leadership skills; problem-solving abilities and managing priorities; ability to

t rain others in processes, procedures and software relevant to the job

• Demonstrated understanding of the economic development environment in the Greater

Toronto Area and Ontario including relevant business and economic issues and t rends.

• Outstanding research, analytical, presentation, communication and technical skills

developed through group work, oral presentations and wri ting technical reports

Enthusiastic personality that th rives on proactive selling in a sales environment

•

• Proven ability to work under pressure to successfully execute multiple changing

p riorities

• Ability to be f lexible, adaptable, creative and show ini tiative while working in a

challenging and fast paced environment

• Service oriented, innovative, and good interpersonal skills with the ability to work well

i n a team environment, as well as with other departments, clients, and outside sources

• Fluent in English and Arabic (spoken and writ ten)

• Proficient in computer software applications including People Soft Siebel CRM service,

M icrosoft Word, Excel, PowerPoint, Outlook, Access; Corel, WordPerfect, Adobe

I l lustrator and Internet Research

ED UCAT ION

Bachelor of Science (Honours) 2009-2014

University of Windsor, Windsor, ON

• Concentration: Economics

• Minor concentration: Applied Information Technology and Mathematics

• Recipient of the Outstanding Scholars Award for high academic achievement (2009-

2014)

• Completion; October, 2014

RE LATE D E MP LOYME N T EXPER I ENCE

General Manager 2012-Present

Abercrombie and Fitch, Toronto ON

• Operate flagship Canadian store and supervision of its 100+ employees

• Provide oversight for the recruitment, selection, and training process of all new employees

• Execute store operations and process bi-monthly payroll

• Work collaboratively with management team to drive increase in sales

• Gather and analyze business reports on a daily basis

• Use initiative and critical thinking to t roubleshoot issues and concerns within projects

• Conduct daily audits to ensure systems efficiency

Sales Advisor 2010-2012

Hennes & Mau ritz, Windsor ON

• Ensured efficient and effective delivery of quality service to customers

• Demonstrated products and services to existing/potential customers and assist them in

selecting those best suited to their needs

• Updated job knowledge by participating in educational opportunities

• Observed and reported discrepancies and problems to the supervisor

• Contributed to team effort by accomplishing related results as needed

• Achieved maximum sales profitability, growth and account penetration within an

assigned department by effectively selling the company’s products

Resident Assistant 2011-2012

University of Windsor Residence Services, Windsor ON

• Managed a University residence hall f loor of ethnically diverse undergraduate students

• Developed and conducted programs on diversity, chemical abuse, personal development,

relationships, security, and academic performance

• Provided student counseling and development on various personal and academic issues

• Performed regular building inspections and facility management including recruitment

of front desk staff positions

Sales Representative Summer 2011

Sutherland Global Services

• Monitored competition by gathering current marketplace information on pricing,

p roducts, new products, delivery schedules and merchandising techniques.

• Possessed good product and company knowledge as well as clear and effective speech

over the phone to existing and prospective customers

• Expedited resolutions to customer problems and complaints

ADD I T IO NAL EXPER I ENCE

Volunteer 2010-2014

Connecting4Success Program, University of Windsor, Windsor, ON

• Group of upper year students at the University of Windsor who mentor fi rst year

s tudents and assist with their t ransition to the university

Volunteer 2009-2010

Students Orienting Students, University of Windsor, Windsor, ON

• Aided the t ransition of newly admit ted students to the University of Windsor by

organizing orientation sessions

• Presented parents/family of newly admitted students with fi rst-hand information about

academic programs, academic structure, support services and career planning

p rocesses

U N I VERSI TY ACT I V I T I ES

Member (Treasurer), U N ICEF Canada, Windsor 2012-2014

Member, Residence Food and Services Advisory Board 2009-2010

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