Manager Training

A.MAHESH BABU

Mobile : 996-***-**** Phone : 046*-*******, E-Mail: *******@*****.***

To obtain the necessary experience and skills required in my chosen vocation

to perform to my best to achieve maximum satisfaction of my discerning guests

and my valued employers.

SYNOPSIS

A result oriented professional with 16 years of exposure in the hotel

operations.

Expertise in handling a diverse range of operations entailing

Administration, HR Functions, House Keeping Stores, Procurement, Purchase

operations, training and budgeting.

Proven track record of developing procedures, service standards and

operational policies, planning & implementing effective control measures to

reduce running costs of the unit.

Expertise in designing & implementing training programs for bringing keen

guest focus, high energy level and team spirit in the employees.

Excellent written, communication, inter personal, liaison and problem

solving skills with the ability to work in multi-cultural environment.

AREAS OF EXPERTISE

Hotel Operations / Administration and Facility Management

Developing and implementing procedures, control systems for maintaining

procedure and quality standards.

Ensure handling effective in Room division, Administration, HR functions

and Procurement.

Leading efforts for streamlining processes and generating cost savings in

operations.

Responsible for coordinating with guests and be involved in resolving their

concerns/ needs.

Ensure profitability of operations and supervise all aspects of

Housekeeping, General Store, Purchase, and Horticulture.

Responsible for bill to company and credit control.

Responsible for all MIS reports generated from the Unit.

Effectively involved in Pre-opening of 3 hotels in same brand ( Premier Inn

)

Effectively handled retailers operations in mall management.

Effectively handled large man power sources of 450 employees

Effectively handled HR functions

House Keeping Operations

Ensure profitability of operations and supervise all aspects of House

Keeping Desk, Linen & Uniform room, Laundry, Horticulture, General stores,

& Purchase.

Preparation & monitoring of House Keeping budgets and responsible for cost

control and inventory control.

Good in analyzing the Vendors and suppliers details in website and tracking

competitive quotations.

Being hands on in Fidelio, Opera, Prism has helped the organization in

proper maintenance of guest history along with all other relevant details.

Impart appropriate training on House Keeping operations, Service Excellence

and Teamwork to all House Keeping and support service staff.

Client Relationship Management

Ensuring high quality services, resulting in customer delight and optimum

resource utilization for maximum service quality.

Ensuring maximum customer satisfaction by closely interacting with

potential clients & understand their requirements and customizing the

product and services accordingly.

People Management/Training

Conducting training sessions to House Keeping team for smooth flow of

operations.

Handling operational functions like pre-shifts staff briefings, creating

the duty roster, shift management.

Impart appropriate training on Hotel operations, Service Excellence and

Teamwork to all House Keeping and support service staff.

Organizing and conducting practical and theoretical training programs, to

enhance skills and motivational levels.

WORK EXPERIENCE

Dec 13 till date with Phoenix Market City as Senior Manager Operations.

A 2.02 million sq. feet area Premium mall, with 250 retailers store, club

house, Boutique hotel, Residential apartments located in Chennai Vela

Chery.

Notable Accomplishments.

Actively made SOP's for retailer operations.

Actively made Sop's for Mall soft services.

Actively made SOP's for Food court operations.

Actively made SOP's for parking standards.

Effectively involved in making the budget for Mall Operations, Parking, and

Soft Services.

Actively involved in pre-opening of 40 rooms boutique hotel in the mall

premises.

Implemented high efficiency in maintaining the mall in high cleaning

standards.

Effective retailer relationship and ensure the fire life safety standards

are implemented in retailers side.

Effective coordination with projects for snag completion.

Effectively handled fit out activities of retailers on pre opening

functions and after operations.

Handled huge parking facilities of average 6000 cars a day.

Effectively involved in implementing signage's requirement for retailers,

way finders, parking and safety signage's.

Effectively implemented Service Level Agreement with the vendors.

Effectively created a general agreement format with SLA for vendor

agreements.

Effectively created JOB DISCRIPTIONS for all the duty rolls in the mall

operations.

Effectively involved in making MIS reports for MALL operations.

Effectively involved in customer care activities.

Coordination and Implementation with projects, and engineering.

Involvement in all event coordination and implementation for smooth

operations.

Coordination with marketing on implementing new board outs and signage's.

Effectively handling the Food court operations.

Feb 11 till Sep 13 with Premier Inn Delhi Shalimar Bagh as House Keeping

Manager and Administrator

An international budget hotel of UK's largest hotel chain under the mother

concern of Whitbread owning 600 hotels across UK, Ireland, Dubai. A 143

room's property with Conference halls Star and Moon, Links Restaurant, 87

Bar, and Costa Coffee bar and a meeting room.

Notable Accomplishments.

A part of Pre-Opening team effectively involved in setting up 2nd Property

of Premier Inn in India (Delhi).

Actively involved in setting rooms as well as making procurement and HR

functions.

Actively involved in procuring initial requirements for the hotel in all

areas and outlets.

Actively involved in making vendor finalization by effective quotation

comparatives and making agreements.

Actively involved in government liaise activities such as MCD, Excise and

DCP.

Actively involved in setting HR files and standards for all employees.

Handling Salary process and other HR functions effectively.

Effectively involved in complete setting up of rooms and training program

for HK staff.

Achieved above 92 % in Brand Audit conducted by Hospitality Now.

Actively involved in all book keepings of Health and Safety Audits of HACCP

and COSHH management.

Successfully handling dual role of handling Administration (which includes

HR, Procurement, Cost management, Daily Business Done) and House Keeping.

Effectively involved in assisting General Manager in all operations as

second position of the Unit.

Aug 09 till Feb 11 with Premier Inn Bangalore Whitefield as House Keeping

Manager

An international budget hotel of UK's largest hotel chain under the mother

concern of Whitbread owning 600 hotels across UK, Ireland, Dubai. A 105

room's property with Links Restaurant, 87 Bar, and Costa Coffee bar and a

meeting room.

Notable Accomplishments.

A part of Pre-Opening team effectively involved in soft opening the hotel

on given time from projects.

Achieved in opening a 105 rooms property with just 7 member HK team.

Achieved in setting up the hotels in UK's Premier Inn brand standard.

Actively involved in making all HACCP records.

Achieved 92 % score in 1st Audit conducted by International Hospitality

audit team ( who conducts audit for all Premier Inn and Marriott's )

Achieved 96 % in hotel environment audit.

Achieved 94 % in HK management Audit by maintaining all sort of records and

files and by implement international procedures.

Actively controlling Maintenance team as well.

Actively involved in implementing all systems and procedures from the

beginning to run the department smoothly and effectively.

Achieved 96 % room audit and 95% HK Management audit which was conducted on

December 2010.

Actively involved in making hotel budget for revenue and expenditure

budget.

Promoted and transferred to Premier Inn Delhi as Administrator /

Housekeeping Manager.

Feb 08 till Aug 09 with Royal Orchid Resorts as Executive House Keeper

A nine acre resort with 54 rooms and cottages, with 4 banquet hall which

can accommodate 400 to 100 pax, 2 meeting rooms & a restaurant and dhaba. A

group of Royal Orchid Hotels.

Notable Accomplishments

Actively involved in resetting up the entire house keeping department,

which was operating without a HOD for almost 6 months.

Involved in renovating new 42 rooms.

Had set up new systems and procedures in operating housekeeping smoothly

and effectively

Made a drastic control on Guest complaints

Effectively involved in installing Minibar in all the rooms which resulted

in generating new revenue from housekeeping.

Actively keeping a track on guest comment cards and feed backs thus

resulting in more repeated guest.

Involved in room managing and allocations in the absence of FOM.

Jan' 07 - Jan 08 with 37th Crescent as Executive House Keeper

A boutique 4 star corporate hotel with all modern facilities consisting of

60 state of art rooms with two specialty restaurants, a coffee shop and a

Lounge bar, The hotel is located in the heart of the city specially

designed for corporate.

Notable Accomplishments

Actively involved in setting up a team to carry forward the hotel to a

higher and professional level of operations.

Actively involved in setting up procedures right from the beginning level

which did not exist from the time the hotel has been operational.

Involved in finding competitive vendors for smooth operations of the hotel.

Cut down the expenditures by implementing proper systems and procedures on

handling supplies.

Phenomenal involvement in Housekeeping operations has helped the hotel to

maintain Rs 25 /- per room cost which was otherwise Rs 43 /-

Setting up new procedures in all the areas in housekeeping to ensure work

is done in a systematic way.

Setting of Mini bar in all the rooms and maintaining good profitability and

inventory records.

Implemented Linen and Uniform Inventory procedures.

Implemented new methods of reusing discards of room linen and F & B Linen.

Installed a small laundry within the hotel in terms of washing staff

uniforms and emergency guest laundry which was otherwise out sourced, and

saved huge amount for the company.

Setting up a new Uniform and Linen room.

Implemented systems and procedures in store handling, desk handling, room

cleaning, duty roaster and supervisors check list.

Setting up a General store and found more vendors through website and set

up a proper purchase procedure for smooth operation of the hotel.

Sep 96 to Dec 06 with the Oberoi Bangalore as House Keeping Supervisor.

An oasis business hotel (5 stars deluxe) having a room inventory of 160

rooms with two specialty restaurants, a multicuisine restaurant, Belvedere

club, English Pub, and 3 Banquet Halls.

Notable Accomplishments

Been a part a brand new five star deluxe hotel with technologies involved

in each and every aspect of the facilities offered in the hotel.

Started up the carrier as HK attendant and grown up to supervisor level

with 6 years experience as supervisor.

Actively taken part in all housekeeping training programs for setting up

standard operating procedures.

Setting up of service and procedure standards at House Keeping.

Actively involved in staff training and appraisals.

Streamlined the coordination process between housekeeping and Front office

to ensure maximum guest satisfaction.

Played key role in set up of Linen & Uniform room and housekeeping stores.

Played key role in setting up new wing deluxe rooms.

Played key role in setting of all the rooms during renovation.

Coordinated with engineering in terms of maintenance of rooms.

Played key role in setting of New Uniforms for all the staff in the hotel.

Sole in charge of MINI BAR, in terms of maintaining daily records,

coordinating with accounts and monthly Inventory control.

Solely handled all Inventory control of Room Linen, F & B Linen and

Uniforms.

Taken part in various training programs such as training and development,

communication skills, and computer classes such as Word, Excel Power Point.

In charge of training new joiners to the department.

Conducted various classes and power point presentations.

Solely made budget for Housekeeping supplies, Uniforms, Room linen and F &

B Linen.

Solely made annual purchase requirement for Linen and Uniforms.

Maintaining high standards in terms of rooms and public areas.

AWARDS

Won the "Best Employee" award twice at The Oberoi's-Bangalore.

Performed as a Backbone for the Hotel's (37thCrescent, Bangalore) 3 Star

Classification during July 2008 and successfully achieved it even in the

absence of General Manager.

Won the Best Contribution Team Award in Premier Inn Bangalore for the year

2009 - 2010.

One of the 4 members selected to attend Whitbread Annual Conference in

London, Coventry on May 11th 2011.

Won Maximize Talent Award in Premier Inn Delhi Shalimar Bagh for the year

2010 - 2011.

Nominated as House Keeper of the Year 2011, to participate in Hotelier

Award 2011 in West Inn Hotel Gurgaon.

TRAINING PROGRAMS

Achieving Service Excellence Program - The Oberoi

Communication skills - The Oberoi.

Training and development - The Oberoi.

Computer Training classes Microsoft Word, Excel, PowerPoint, Fidelio,

Opera, Oasis, & Triton. - The Oberoi.

Attended Fire Fighting class conducted by USHA ARMOUR. - The Oberoi.

Taken part in ART OF LIVING work shop conducted by Mr. Ashwat Rammaiya -

The Oberoi.

Taken part in On Job Training in Premier Inn Kings Cross London.

Training on HR functions in Premier Inn Kings Cross London.

ACADEMIC CREDENTIALS

MLM

Master of Labour Management --- Madurai Kamaraj University

Craft Course

Craft Course in House Keeping - Food Craft Institute Trichy

PRESONNEL DETAILS

Date of Birth

22 August 1977

Father's Name

B.Anbalagan ( Retired Assistant General Manager QC Food Corporation of

India )

Address.

No 283, 13th Street, Viduthalai Nagar, Sunambu Kulathur, Kovilambakam,

Chennai - 600117.

System Skills

DOS, Windows'98, MS Office'97,Fidelio, Opera, Oasis, Prism, Triton &

Internet

Extra-Curricular Activities

Played College & School Level Cricket and Volley Ball.

I hereby declare the above information furnished by me is true to my

knowledge and can be verified at any point of time.

A.Mahesh Babu.

Contact this candidate