Manager Service
Resume:
Prathima Nagaraj
Career Objective:
A position in a result-oriented company that seeks an ambitious and career
conscious person, where acquired skills and knowledge will be utilized
towards continued growth and advancement. Immensely experienced in Call
Quality, A very quick learner, open to feedback, and a very adaptable
attitude has enabled me to fit in such a varied and complex processes, and
not only survive but also exceed in these streams.
PROFESSIONAL SUMMARY:
Over 5+years of experience in HR Transformation processes with fast-paced,
rapidly expanding and changing environment organizations. Proficiency
includes Data Management, Client Engagement, Business Operations,
Transitions and Service Delivery.
Accenture Global Services [5.10 Years]
Tenure: 5.10 Years (3 July 2008 - till 31 May 2013)
Designation: Sr. HR Process Analyst
Accenture India Pvt Ltd, Bangalore :-
Accenture is a leading service provider in India. It offers a range of
business process outsourcing solutions, Consulting and IT support to larger
global corporations. Accenture brings its expertise in Banking, Human
Resources, Financial Services, Securities, Insurance and Health Care and
Knowledge Services.
Skills:
. Worked for a client on Employees Transactions like New Hire,
Compensation and Benefits, Work Force Admin & Exits team for Europe,
UK and USA employees.
. Handled Employee Health Benefits, Hire, Promotion, Transfer, Leave
Administration such as Maternity/Paternity, Long term sickness,
Paid/Unpaid LOA process.
. Managed the team in handling end to end Annual Pay Review for the
employees entitled for the salary hikes.
. Responsible for maintaining resource Dashboard operations billing for
new projects.
. Enhanced communication channels with the Client and with On-shore
Delivery team for educating on various Process Improvement and
Compliance related matters.
. Responsible for planning, communicating and execution of end to end
Compensation & Benefits initiatives/policies/ processes.
. Monitor month-on-month payroll processing to ensure timely and
accurate salary disbursement for new joiners.
. Attend weekly calls and escalation calls with Client and Payroll team.
. Examine the Reports like, Productivity Report the Daily report of the
team and upload the same in the SharePoint for client's view.
. Allocating the work to the team members and helping them in
prioritizing their work, maintaining the client satisfaction and to
exceed the client expectation.
. Controlling the team's performance & the SLA's consistently as agreed
to client deliverables.
. Conduct team huddles on daily basis and discuss the process updates.
. Run the Process Knowledge Test for the team members every month and
provide them the feedback.
. Perform Quality checks and Auditing for the team to ensure 100%
accuracy and client satisfaction.
. Conduct Brain Storming sessions on a regular basis aiming at process
improvement ideas and better efficiency of the process.
. Also coach the bad performers in conducting the Re-fresher training
and help them in providing weekly feedbacks to meet the client
satisfaction as a team goal.
. Conduct Team Huddles within Internal Service Lines and fix the process
gaps within the teams.
. Participated in cross-functional training for team backup for other
service lines such as Rewards and Contact Centre.
. Participated in various process improvements planning and handled
solely different projects in Hand-off process from the Local Delivery
Centre to Regional Delivery Centre.
. Scheduling and conducting online courses and classroom trainings for
the team members.
. Conduct team-building activities every month to build the streamline
within the team members and organization.
. Identify and escalate the complex issues to the Ops Manager.
. Provide team's operational statistics as requested including daily
reports on operations.
. Effectively and proactively control costs and assists in various cost-
saving initiatives to the Client.
. Attend Weekly Calls with the Client-Service Delivery Manager's and
discuss on the escalations, process improvements ideas and provide
them the last week's team's performance, challenges and appreciations.
SELECTED ACHIEVEMENTS, REWARDS AND RECOGNITIONS:
AT ACCENTURE SERVICE PVT.LTD:
. Widely recognized for initiating cross-training activities within the
team, thus creating more flexibility and better to cost-to-serve
opportunities.
. Won Summit Awards and Numero One for Outstanding Performance and
Innovative Ideas across other deals.
. Received a Spot Award from my Operations Manager for driving Operational
Excellence initiative in the team and creating awareness in the team
about Operational Excellence.
. Always received the best rating in every performance rating cycle by
exceeding all the set expectations of my current career level.
. Received lot of appreciations and excellent feedbacks from client and
managers.
Accenture Services Internal (Oct 2012 - May 2013)
Lead users. As an extension of the global PA/OM team, I help to ensure
successful understanding and use of the system. I serve as the connection
point between the local users who update the system and global PA/OM team
who administer and support the system.
Job Responsibilities:
. I'm a Lead User for this process and I'm a critical component for the
support HR processes
. First line of support for end users - Mumbai and Global Teams/Onshore
Support teams
. Representative for the department / process team - SUT
. Ability to communicate effectively with technical team, users and
management - Communications to downstream teams.
. Testing expertise - Implementation role including Test Environments and
UATs
. Outstanding SAP training - Conducting various training programs for end
users
. Continuous process improvement
. Ability to document processes functional specification etc - LWIs,
Payroll Docs, User Reference Guides, Share Point, Job aide
. SAP knowledge - Complete Knowledge Base.
Personnel Administration
. Configured Enterprise structure and Personnel Structure Maintained
Employee Number Ranges.
. Customized of Info type Menus, Info groups and Action types, like Hiring,
Promotion, Transfer, Separation, etc.
. Defined The Employee Attributes. Maintained Master data for all
Employees.
. Configured payroll areas and control records Maintained required info
types such as 0000,0001,0002,0006,0007,0008 etc
Org Management
. Created organizational structure of the company by using Expert mode,
Organization & Staffing and Simple Maintenance.
. Create organizational units, jobs and their description, positions and
their description, and tasks through expert mode.
. Created Reporting structure as per the Clients' requirement
. Assigned relationships between different objects like tasks and
positions, jobs and positions, positions and organization units.
Logica Services Pvt Ltd (From Nov 2013 - October 2014)
Job Profile - HR -Team lead
Responsibilities
> Recruitment & Interviews.
> Training & Development.
> Employee Interaction & handling their grievances.
> Arranging uniforms and other safety related items to the concerned
employees.
> Employee Transport co-ordination.
> Arranging travel for the required personnel within city and outside.
> Employee joining & Exit formalities.
> Arranging medical checkup for the employees.
> Administering Courier - incoming & outgoing.
> Leave Management.
> Conducting & organizing monthly motivation program for employees.
> Supervision of telephone bill payments of the company & employees
official contact numbers.
> Introduction & Induction for the newly joined employees.
> Sourcing of candidates through Job Site/Advertisements/References as
per the Job Profile.
> Screening and Short-listing profiles as per requirements at the
initial level.
> Submitting to hiring Managers, coordinating interviews and offers.
> Independently worked on requirements.
> Maintaining a comprehensive data bank of all software professionals
with varied background.
> Arrange interviews with the technical panel of the clients.
> Following up with prospective candidates until they complete all
rounds of the Interview.
> Plan, develop and implement strategy for HR management and development
(including recruitment and selection policy/practices, discipline,
grievance, counseling, pay and conditions, contracts, training and
development, succession planning, moral and motivation, culture and
attitude development, performance appraisal and quality management
issues).
> Establish and maintain appropriate systems for measuring necessary
aspects of HR development
> Monitor, measure and report on HR issues, opportunities and
development plans and achievement within agreed formats and timescales
> Manage and control departmental expenditure within agreed budgets.
> Maintain awareness and knowledge of latest HR development theory and
methods and provide suitable interpretation to directors, managers and
staff within the organization.
> Ensure activities meet with and integrate with organisational
requirement for quality management, health and safety, legal
requirement, environmental policies and general duty of care.
EDUCATIONAL QUALIFICATION:
DEGREE UNIVERSITY/SCHOOL GRADE
B.COM-Commerce Sri Vinayaka Mission FIRST CLASS
University
12th Standard Sri. Ramakrishna College FIRST CLASS
S.S.L.C St.Joseph's girls convent FIRST CLASS
High School
PERSONAL DETAILS:
Marital Status Single
Languages Known English, Tamil, Hindi, Kannada
E-mail ID ********.****@*****.***
Contact Number +919*********
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