Customer Service Representative
Resume:
Bryan Auguillard
***************@*******.***
Houston, TX 77039
OBJECTIVE Enterprising, hard-working and technical in an auditor or
accountant position and known for accuracy, attention to detail,
and timeliness. I intend to obtain an accountant / auditor
position within a well established organization where I can
effectively utilize accounting, organizational, interpersonal
skills, and adaptability learned in multiple areas of expertise.
EDUCATION Bachelor of Business Administration in Accounting,
University of Houston-Downtown December 2007
Bachelor of Business Administration in Marketing,
University of Houston May 2003
GPA: 3.00 Accounting, 3.25 Marketing
KEY SKILLS Strongly self-motivated, punctual, and follow directions
accurately
Responsible, reliable, and friendly
Excellent written and verbal communication
55 wpm & 10 key alphanumeric typing
Sustained effective performance in a fast paced environment
Professional appearance and manner
Internal Auditor, Houston Highway Credit Union
Houston, TX
June 2013 - present
EXPERIENCE Audit new account documents and client account activity
Handled sensitive loan & insurance documents for clients and
executive staff
Designed process & procedure to digitize sensitive paper
documents
Process incoming and outgoing titles for vehicles, RV, boat, and
motorcycles
Monitor AML (Anti-Money Laundering) on client accounts
Performed account and transaction verification
Generate reports to leadership when suspicious activity is
discovered
Customer Service Representative, Luxottica Group (Sunglass Hut)
Humble, TX
November 2004 - May 2005
Assisted customers in merchandise selection
Responsible for cash and credit card transactions
Reconciled cash registers and deposited funds in bank depository
Responsible for timely opening and closing of store
Performed periodic inventory count of merchandise
Accounting Clerk, Texas Bay Area Credit Union
Pasadena, TX
March 2004 - May 2004
Recorded payments made on outstanding loan balances
Reconciled payments with account balances
Worked with Federal Reserve Bank to identify suspicious or
fraudulent payments
Resolved disputes and discrepancies with customers
Responsible for securing mail from Post Office
Sorted mail by department for distribution
COMPUTER SKILLS Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft
PowerPoint, Peachtree, Auditing EDP Software.
ACTIVITIES/ AWARDS Dean's List Spring 2001 Available upon request.
REFERENCES Available upon request.
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