Customer Service Sales

Brett Drinkard

*** ****** ****** ********, ** ***10

256-***-**** **************@*****.***

OBJECTIVE

To obtain a position within a professional environment that enables me to maximize and advance my computer knowledge and

experience.

SKILLS

Operating Systems Networking

Windows /XP/7 Subnet Masking

Linux IP Addressing

IOS LAN/WAN Technology

Hardware TCP/IP Protocols

Dell, Hewlett Packard, Apple Ability to Implement and Maintain Layer 2 and 3

Printers and Copiers Networks

Laptops Router configuration: Cisco

USB adapters Active Directory

Video Cards Email and Web Service

Sound Cards Fiber Optics

CAT5 Cabling Windows Server

Security Software

McAfee Microsoft Word, Excel, PowerPoint, Microsoft Project,

PowerShell

Firewalls

Customer Service

VPN’s

Strong written and oral communication skills

Information Security

Strong ability to patiently assist customers with

Clearances

diagnosis and problem resolution

Ability to obtain Government Secret Security Clearance

Maintain customer loyalty by treating customers with

Business

empathy and professionalism, resolving issues to the

Accounting and Finance for Business

satisfaction of the customer and the company

Ability to work with diversity

Ability to apply critical thinking for problem solving

EDUCATION

2012–2014 ITT Technical Institute Madison, AL

Associate of Science Degree in Information Technology – Network Systems Administration

2014 – Present ITT Technical Institute Madison, AL

Pursuing Bachelors of Science in Information Systems and Cybersecurity

EXPERIENCE

2012– Present Publix Super Market Athens, AL

Grocery Clerk

Stock shelves on sales floor

Customer Service is our number one priority

In charge of making sure the customer is satisfied

2012– 2012 Foodland Super Market Florence, AL

Grocery Stock Clerk/Cashier

Stocked shelves on sales floor

Ran cash register at the front.

In charge of making sure customer is satisfied

2011 – 2012 United States Army Fort Gordon, GA

Cable Systems Installer/ Maintainer

Received the Army Service Medal

Received a Certificate for finishing class in the U.S. Army Signal Corps

Received training in Fiber Optics for Fusion Splicing

Learned how to make LAN cables

2010 – 2011 Foodland Super Market Florence, AL

Grocery Stock Clerk/Cashier

Stocked shelves on sales floor

Ran cash register at the front.

Make sure store was locked up at night

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