Customer Service Medical Assistant
Resume:
Charity Horne
Charlotte, NC *****
**************@*****.***
OBJECTIVE
Obtain a meaningful and challenging position that will allow me to use my strong organizational skills, educational background, and ability to work well with people.
SKILLS
I have excellent communication skills and multi-tasking skills developed from previous experiences. I am flexible and detail oriented. I have excellent time management and organizational skills with the ability to effectively supervise and motivate staff. I have leadership skills, with the ability to take necessary action in tasks when required. I'm energetic, hardworking, dependable, team player and a motivated self- starter
WORK EXPERIENCE
September 2013- June 2014
LONGWORTH INDUSTRIES
Warehouse worker
Candor, NC 27371
• Received, stored and distributed goods
• Loaded and unloaded shipments
• Performed goods receipts and goods issues
• Coordinated material transfers
• Prepared receiving reports and other paperwork
• Packed and unpacked orders as and when instructed
• Measured, cut and spooled fabric materials
• Verified quantities and items being shipped
April 2013- July 2013
ALTURISTIC STAFFING
Assistant Supervisor
Troy, NC 27371
•Traveled to completed new store sights to complete the store set-up process.
•Traveled to store construction sites, installed display equipment and merchandised in accordance with company standards.
•Erects fixtures in accordance to prototypical floor plans.
•Complete understanding & support of all safety precautions to be followed on job sites
•Have experience in managing multiple projects simultaneously.
•Assume 100% responsibility for the successful outcome of the job (e.g. establish a plan, communicate expectations clearly, ask questions, gain commitments, document, and escalate whenever necessary).
August 20012- January 2013
WRIGHTS FOOD
Quality control
Troy, NC 27371
•Test the product for its intended use and make sure it performs up to the manufacturer's specifications.
•Keep a record of problems they find and may send defective products back for repair.
•Measure fluid levels, check lubrication, inspect workmanship or gauge product durability.
May 2012- February 2013
COMMUNITY HELPS NETWORK
Community outreach advocate
Troy, NC 27371
•Provide case management services to include making referrals to community resources, accessing victim’s compensation, assisting with address confidentiality.
•Provide intake, assessment, crisis intervention and safety planning.
•Ensure coordinated client care with key community partners.
•Work to ensure the goals and outcomes for the program are met.
January 2010- February 2011
AMERICAN EXPRESS
Call Center customer service
Greensboro, NC 27214
•Answer phones and respond to customer requests.
• Sell product and place customer orders in computer system.
•Provide customers with product and service information.
•Upsell products and services.
•Transfer customer calls to appropriate staff.
•Identify, research, and resolve customer issues using the computer system.
•Research billing issues
May 2010- August 2010
SMART STYLES
Hair stylist
Asheboro, NC 27203
•Ensure that the salon remains clean and well-kept even during the busiest times.
•A hair salon's manager handles daily bookkeeping, including cash and credit card transactions and deposits.
•Approve and track petty expenses, and maintain monthly budgets for inventory, advertising, salon improvements and other items.
•Handle client concerns and complaints when a stylist or other employee can't resolve the situation.
•Perform a broad range of beauty services, from cutting hair to performing scalp treatments. •Typical duties include shampooing, cutting, and styling hair, though they may also provide hair treatments, including deep conditioning, permanents, hair coloring, and weaving.
•Work with a variety of hair lengths, types, and textures. Has the ability to recognize problems of the hair or scalp and recommend appropriate treatments. Other amenities provided include:
* Manicures
* Pedicures
* Waxing
* Massage
* Facials
* Makeup application
EDUCATION
August 2010- May 2011
RANDOLPH COMMUNITY COLLEGE
Business Administration
Asheboro, NC 27203
August 2008- June 2009
STANLEY COMMUNITY COLLEGE
Cosmetology Certification
Albemarle, NC 27208
August 2005- May 2007
MONTGOMERY COMMUNITY COLLEGE
Medical Assistant
Troy, NC 27371
August 2002- May 2004
WINSTON SALEM STATE UNIVERSITY
Nursing
Winston Salem, NC 27101
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