Human Resources Employee Relations

Pamela S. Pettyjohn

* ******** ****** ****, ** **180

c: 518-***-**** e: **********@*****.***

Meticulous administrator, excellent at juggling multiple tasks and working

under pressure. Broad experience including Clerical, Medical Office

Administration and relationship-building skills. Skilled in working with

diverse populations including assessing needs of individuals with many

kinds of challenges.

Experience

Accountant, Wal-Mart

Brunswick, NY

October 2014 - Present 2014

-Process and maintain all currency, prepare and maintain accounting

records, files, transactions, and other required documentation, including

generating, interpreting, and analyzing reports relating to cash, deposits.

Conduct research for accounting-related activities.

Department Manager, Homelines, Wal-Mart

Brunswick, NY

January 2013 - October 2014

- Implemented and maintained merchandising presentations.

- Display outstanding communication, prompt, courteous and personalized

service to customers.

- Managed, planned, prioritized and implemented detailed instructions for

employees as well as motivating staff.

Human Resources Generalist, Peninsula Area Make-ready

Port Angeles, WA

April 2003 - May 2012

- Provided HR services and support including recruiting,

compensation/benefits, employee relations. Areas of responsibility

included HR policy/guideline development and interpretation, resolving

employee grievance issues, new employee orientation, organizational and

employee development.

- Developed and implemented compensation programs. Responsibilities

included hands-on delivery and administration in partnership with HR,

Finance, and Sales. Managed all base pay, incentive pay, performance

management, and job evaluation initiatives.

- Developed and administered proactive programs, procedures and policies

related to employee relations activities. Audited the organization to

identify employee relations issues, investigated formal employee complaints

and made recommendations to resolve issues. Ensured that legal

requirements were met in terms of employee relations to minimize exposure

to liability. Screened calls; answered questions from potential hires,

prepared reports, used strong computer and Internet research skills, was

sensitive to confidential matters.

Fraud Investigator, State of Texas, Department of Human Services

Fort Worth, TX

January 1999 - October 2000

- Investigated cases of suspected fraudulent receipt of public assistance.

- Worked independently in the field interviewing and collecting data and

observing clients.

- Provided Case Managers and Law Enforcement with compiled data for

prosecution.

- Dealt with highly volatile clientele.

Branch Secretary, State of Texas, Child Protective Services

Fort Worth, TX

May 1997 - January 1999

- Provided branch with all administrative support including filing, typing,

phones, travel and per diem and supplies.

- As needed, worked with Case Managers in the field in the removal of

children in need.

- Dealt with highly volatile offenders.

Breshear's Chiropractic Clinic and Department of Defense Ft. Riley OB/GYN

Clinic

Boise, ID and Ft. Riley, KS

August 1981 - January 1997

- Interviewed incoming patients prior to admission to gather demographic,

insurance and emergency information. Ensured completion of paperwork, sign-

in and security procedures. Explained hospital policies, prepared and

distributed patient identification bands, and arranged for transportation

to assigned hospital rooms. Collected co-payments, answered phones,

assisted family members, and conducted research for prior hospitalization

records and account folders. Was sensitive to confidential matters.

.

Pamela S. Pettyjohn

8 Marshall St Troy, NY 12180

c-518-***-**** e **********@*****.***

Education

Washington State University

Pullman, WA

Bachelor's Degree in Social Sciences

Capella University

Minneapolis, MN

Master's Degree in Human Services

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