Customer Service Human Resources

RENE L. WALTMIRE

*** ************ *****, ****, ** 78610

703-***-**** *********@***.*** linkedin.com/in/renewaltmire

SUMMARY

An energizing and creative strategic Human Resources Executive with extensive multi-site leadership

supporting staffing, employee relations, and training functions across various market segments. An

empowering leader highly effective in partnering, consulting, and influencing others to achieve

organizational goals. Exceptional skills in building and maintaining relationships, communication and

strategic thinking in order to drive line manager capability and develop talent. Known for ability to

assess, make decisions, and address issues. A compassionate, empathetic and accountable leader and

manager with expertise in:

Employee Relations Talent Management and Succession

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Talent Acquisition Planning

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Performance Management Learning and Development

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Employee Engagement and Retention

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PROFESSIONAL EXPERIENCE

THE HOME DEPOT – Bowling Green, KY 2011-2013

$74 billion home improvement retailer with 2250 stores and 340,000 employees.

District Human Resources Manager

Supported 700 associates in 7 stores across 3 states. Established customer service culture by driving

effective execution of human resources processes. Direct the planning and delivery of talent

management, performance management, training and development, and associate engagement to

develop excellence in delivering results, customer service, and company values.

Key Accomplishments

• Developed and implemented leadership training and development programs which filled gaps

in learning in order to build greater depth of district talent pipeline for leadership roles.

• Increased district employee engagement through driving consistent HR practices and

accountability of coaching and development with line managers. Positively improved union

vulnerability score by 3%.

• Strategically championed diversity and inclusion meeting bilingual talent placement at 100% to

goal in order to successfully serve a critical, growing customer segment through local partnerships

and outreach programs.

• Led talent acquisition and talent management best practices, ensured quality on-boarding and

training.

ADVANCE AUTO PARTS – Chantilly, VA 2008-2011

A $6B specialty retailer of automotive parts, accessories, batteries and maintenance items with 31K employees.

Regional Human Resources Manager

Delivered strategic HR services in 167 store region supporting 2,500 team members in 4 states.

Key Accomplishments

• Business Partner to Regional VP, led team through critical leadership transition and turnaround

process while maintaining employee morale and engagement. Developed and deployed change

management processes that included overall talent assessment and selection, performance

management, talent management, and succession planning.

• Created and implemented consistent practices while providing strategic direction to managers

regarding critical people decisions. Established strong HR presence, standards, and practices

through process improvements.

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RENE WALTMIRE

STARBUCKS COFFEE COMPANY–Washington D.C. and Rochester Hills, MI 2001-2008

Roaster, marketer, and retailer of coffee in 60 countries with 160,000 employees and $13B annual sales.

Regional Partner Resources Manager – Washington, D.C. (2004-2008)

Supported HR initiatives and programs for 200 stores and 3,000 employees in Mid-Atlantic Region.

Key Accomplishments

• Planned, led, and managed HR process for store openings during high growth timeframe.

Managed and delivered timely recruitment programs bringing in the right talent at the appropriate

levels. Developed and employed exceptional new hire training that supported successful store

openings.

• Coached and developed team to improve pipeline of talent. Drove talent through robust

succession planning with leadership team to improve pipeline of talent internally and externally.

• Developed strategic annual talent and development plan for regional bench. Successfully on-

boarded and trained HR leaders and recruiters; provided leadership to team that ensured

consistency and developed synergy.

• Created and implemented focused on-boarding and retention programs which impacted overall

employee engagement and reduced turnover by 10%.

Regional Recruiter – Rochester Hills, MI (2001-2004)

Supported management level recruiting for 2 regions during period of accelerated growth.

Key Accomplishments

• Supported opening of 80 new stores partnering with field operators to plan, hire, and train new

leaders and employees while meeting appropriate timing and deadlines for openings.

• Established consistent process for management recruiting via HR to field partnerships.

• Established and communicated fair and consistent criteria for internal promotions for field

employees resulting in improved internal perception of career opportunities.

• Developed and implemented manpower planning sessions with field operations for better

planning, succession planning, and transparency with available candidates across region.

• Introduced panel interview process for management candidates for better hiring decisions,

interview and assessment training, and calibration of decisions.

HUDSON'S DEPARTMENT STORES (Now Macy's) – Novi, MI 1990-2001

Upscale department store that was part of Target Corporation.

Human Resources Manager (1998-2001)

Managed team of 6 in a high volume flagship store.

Assistant Human Resources Manager (1997)

Successfully transitioned from operational department manager role into HR.

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RENE WALTMIRE

EDUCATION

Bachelor of Science, Business Administration – Central Michigan University – Mt. Pleasant, MI

CERTIFICATIONS AND SYSTEMS

Certified Facilitator

• Increasing Human Effectiveness

• Situational Leadership

• Servant Leadership

• HR Practices

• Advanced Behavioral Interviewing

Human Resource Systems

• Gallup Employee Engagement Survey System

• Franklin Covey Engagement Survey System

• Taleo Applicant Tracking System

• Peoplesoft and Peopleclick

AFFILIATIONS / MEMBERSHIPS

Middle Tennessee SHRM.

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HRAGD - Detroit local SHRM, panel speaker and workshop committee.

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