Customer Service Sales

Carey Lusk

**** ******** **. *******, **. ***** 832-***-****

******@*****.***

Core Competencies

Achievement-oriented

Accurate, Detail-oriented

Vendor--Client Relations Expert

Organized, Efficient, Multi-tasked

Leader and a Team-player

Effective Troubleshooter and Problem Solver

Reliable, Dependable and Responsible Professional

Advanced Computer Proficiency

Areas of Expertise

Executive Secretarial Services

Sales Support

Loans-Funding-New Accts-CD’s-IRA’s

Performance Reporting

Strategic Planning

Audit Preparation

Customer/Dealer Support

Disbursements/Balancing

Trend Analysis

Branch Reports

Experience

February 2009 to January 2014

Peoples Bank, Paris, TX.

Administrative Assistant to Senior Vice President

General clerical and executive secretarial services under limited direction

Prepare reports, memoranda, transcribing, and word processing,

compose letters and routine correspondence, and research information

Customer Service Representative, Teller, New Accounts Specialist

Perform branch capture

Process all new residential, commercial and consumer loans

Process loan payments

Investigate loan payment histories

Track, file and scan all related loan documents

Reception and telephone duties

Image and index account documents

Manage weekly supply order for branch

Make meeting and travel arrangements

Receive and log branch mail

1

April 2007--July 2008

Ford Motor Credit Company, Automotive Financial Services, Irving, TX

Team Lead, Funding Department

Managed and motivated staff of ten discounters

Ensured a seamless transition of work from the branches to the Irving

Business Center while consolidating ten national branches

Successfully lead the Lubbock, Austin, Tyler and Houston Funding Teams

through the Irving Business Center transition

Assisted the Ft. Worth, San Antonio, New Mexico, Oklahoma, Omaha and

Kansas City branches throughout their integration

Certified Greenbelt Specialist--Participated in Greenbelt projects

Trained and mentored groups and individual discounters

Compiled pertinent data and prepared reports

Initiated weekly team meetings resulting in a more productive team

Assisted dealers with monthly resolution of reserve statements

Calculated individual contract amounts, balanced statements and ensured all

debits/credits were completed in timely manner

Consistently achieved monthly and annual departmental budgets

“BlackBelt Project” participant

Nominated “Employee of The Month” (02/2008)

April 2005 to April 2007

Ford Motor Credit Company, Automotive Financial Services, Houston, TX

Senior Funder, Funding Department

Managed, motivated, and trained a staff of four discounters

Discounted retail, commercial, and lease offerings

Ensured accurate processing of contracts and corrected discrepancies

Reviewed for accuracy and transmitted payment of monthly dealer reserve

statements in a timely manner

Appointed Regional Contact for dealership lease contracts

Conducted dealer on-site and in-office lease sales and process training

Appointed Reserve Specialist, main point of contact for all dealers in region

Participated in major “GreenBelt” project; researched improvement process,

compiled data, and provided data analysis

Prepared CSA evidence binders for branch

Maintained Daily Review Guide reports for accuracy

January 1998 to April 2005

Ford Motor Credit Company / Primus Financial Services, Houston, TX

Funding Unit Leader, Funding Department

Managed, motivated, and trained a staff of six discounters

Discounted retail, commercial, and lease offerings

Managed completion and reconciliation of daily cash reports

“GreenBelt” Certified--Six Sigma Initiative Level One Certification

Participated in major “GreenBelt” project; resea rched improvement process,

compiled data, and provided data analysis

Appointed Lease Specialist / Regional and dealer main point of contact

Appointed Reserve Specialist and functioned as the main point of contact for

all dealers and company personnel

Trained dealership employees and all newly hired discounters

Saved company $64,479.85 in unclaimed property tax returns

2

Corporate Training

Level II/Part 2 IRA Training 06/2013

Level II/Part 1 IRA Training 06/2013

Bankers eLearning Courses (annually) 03/2013

Computer Security Courses (annually) 03/2013

FDIC Insurance Coverage 08/2012

Beginner IRA Seminar 03/2011

Problem Solving & Decision Making, Paris Jr. College 04/2009

Leadership: Performance Reviews 11/2007

Leadership: Roles and Policies 11/2007

Leadership Qualities: Morale and Motivation 10/2007

Leadership Qualities: Political Skills 05/2007

Leadership Qualities: Negotiation Skills 05/2007

Leadership Qualities: Effective Communication 04/2007

Credit Analysis I: Investigations 10/2006

Sales 103: Dealership Operations 06/2005

Introduction to Account Servicing Applications 04/2004

Consumer 6-Sigma Green Belt Training 09/2003

Consumer Driven 6-Sigma Methods & Tools 08/2003

Privacy and Data Safeguarding Awareness 05/2003

Computer Skills

Microsoft Word, Excel, PowerPoint, and Outlook

Alltell / LA

SARS

Pinnacle

LaMans

CARS

Barclay

Fiserv

E-view

Laser View

Navigator

OFAC

3

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