Customer Service - Telecommute

Donna Muex

Tracy, CA

*.****@*****.***

PROFESSIONAL EXPERIENCE

Tri-State Rock & Ready Mix Office Manager 05/2013 - Present

* Customer Service

* Delivery scheduling/Dispatch

* Ordering supplies

* Payables/Receivables and Banking

Executive Scheduling Associates Appointment Scheduler 7/2012-05/2013

* Cold call financial advisors for wholeseller meeting

* Updated financial advisor information in database

Spherion/Hewlett-Packard Sales Support/Lead Manager 04/2005-

10/2011

* Gathered customer contract information and ran reports for monthly

meetings.

* Scheduled phone meetings with sales reps, ASM and CSAS

* Uploaded information gathered during the calls to the department

SharePoint database.

* Worked with 36 sales professionals within Federal and SLED segments

covering multiple states.

* Supported sales team in maintaining customer accounts, contracts and

upgrading existing support service.

* Quickly and effectively solve customer challenges.

* Helped sales reps to close business in order to meet monthly and

quarterly quotas.

* Worked on Federal, Mid-Market, SLED and Corporate accounts.

* Worked new business leads generated by engineers or by customers calling

in.

* Worked directly with customers to establish new service support

contracts or uplift existing service support level.

Flex-A-Chart Mfg Customer Service Rep 08/2003-12/2004

* Processed online/phone/mail orders.

* Balanced daily sales records.

* Scheduled order shipments and processed freight claims.

* Trained new staff on order processing and office procedures.

Kelly Services/Open Arms Care Medical Office Assistant 11/2002-

02/2003

* Updated client information.

* Maintained client file information

* Scheduled client appointments.

Solid Data Systems Customer Service Specialist 04/2000-06/2001

* Established new service and converted warranty service contracts.

* Updated and maintained customer information.

* Forwarded contract renewal quotes to the customer

* Answered all customer service inquiries.

EDS/Compaq Computer Business Contract Analyst

06/1997- 04/2000

* Responsible for daily development of complex contract accounts.

* Maintained and developed a business relationship with internal and

external customers

* Trained staff and associates on performance program issues and identify

areas of process improvement

* Prepared comprehensive reports on monthly productivity

SKILLS

Microsoft Office Suite (Excel, PowerPoint, Outlook, Word), QuickBooks Pro

2010, SAP, Siebel, HARP, HPSIC, ACT1, 10-Key

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