Customer Service

Cody M. Backus

*** *. ** **** ** La Paix Apt ****

South Bend, IN 46615

Phone: 269-***-****

E-mail: **************@*****.***

Education: Lake Michigan College: General Education. 1 Semester.

River Valley High School: High School Diploma

Graduation Date: May 2005

Employment

• Hoosier Racing Tire (Lakeville, IN) May ’14 – Present

o Trained in both Shipping and Receiving warehouse duties.

o Preform physically demanding tasks both in unloading and loading trucks.

o Required to multi-task and maintain work efficiency even unsupervised.

• The Marina Grand Resort (New Buffalo, MI) April ’06 – April ‘14

o Night Audit (November ’09 – Present): Making reservations, costumer service, handling

guest complaints and requests, processed bar inventory, alcohol sales and restaurant

sales, handled all front desk related paperwork and office work from 12am -8am daily.

o General Overseer for internal operations (October ’07 – November ’09): Oversaw laundry,

room cleaning, general maintenance, processed guest requests and ensured guest

satisfaction.

o Promoted to Floor Manager (April ’07 – September ’07): Assigned rooms for cleaning,

quality checked rooms after cleaning, created and maintained the “Floor Manager”

position for the newly opened hotel.

o General maintenance: Equipment set up and maintenance including heaters, kitchen

cooling units, etc.

o Post construction set up: manual labor including transporting all hotel furnishings and

organizing them in the 75 guest rooms.

• The Harbor Grand Hotel: (New Buffalo, MI) June ’03 – April ‘06

o Aided in remodeling: Fall/Winter 2006: Learned tiling, carpet laying, framing, and general

maintenance and upkeep.

o Janitor: cleaned public areas, carried luggage, delivered guest items, cleaned outdoor

recreation areas, maintained proper appearance in all hotel areas for guest use.

Accomplishments

• Received exemplary 90 day reviews and received raises with each review at Hoosier Racing Tire

• Received exemplary yearly reviews each year of service.

• Was chosen to create the model for the “Floor Manager” position at The Marina Grand Resort

• Received a 25 on the ACT and scored in the highest percentile for the MEAP (Michigan Education

Assessment Program)

• Recipient of the MEAP scholarship for further education.

• Competed twice in the Michigan Restaurant Association high school level competition 2004 and

2005.

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