Customer Service Manager
Resume:
John Villanueva * **** Ashwood Dr. Sugar Land, TX 77498 * 832-***-**** *
****.**********@*****.***
• Led construction and manufacturing
projects and teams.
Skills
•
• Daily Use of Excel, Word, QuickBooks, Excellent verbal and written
communications skills
and Outlook.
•
• Budget, P&L, Purchasing and Multi-lingual. Verbal and written fluency
in Spanish. Beginning verbal skills in
Procurement experience.
German.
• Import/Export and other Logistics skills.
• Superior Customer Service acumen as
well as Call Center experience.
Work History
JoBog Petroleum Services, Project Manager
5/2011 –11/2014
Managed and directed various projects.
Oil Field Duties
Developed, managed and maintained properties in Ozona & Gonzales TX for use in
o
Water Transfer and Water Treatment projects intended for fracking purposes.
WATER TRANSFER PROJECTS
Transfer water from ponds to tanks via aluminum pipe.
o
Operated and maintained Hydro-Pumps, Water Meters, and hoses.
o
Gooseneck and other trailers used daily.
o
Recruited and trained labor force.
o
Managed crew of 15 laborers/tank monitors.
o
Reviewed and Maintained DOT Trucking logs
o
Conducted daily safety meetings, inspections of trucks, and equipment inspection.
o
WATER TREATMENT PROJECTS
Utilized green technologies to treat water prior to drilling.
o
Supervised crew of up to 12 laborers.
o
Reviewed and Maintained DOT Trucking logs
o
Recruited and trained labor force.
o
Conducted daily safety meetings, inspections of trucks, and equipment inspection.
o
Developed and maintained budget(s) utilizing QuickBooks and Excel.
o
GENERAL CONTRACTOR/MANAGER – AFRICA RANCH RESTAURANT
Managed remodel of restaurant and eventually assumed GM duties.
o
Manage staff of 15.
o
Tracked and monitored P&L reports. Entered variances in weekly report.
o
Developed menu and implemented Happy Hour Specials.
o
Managed purchasing and other vendor relationships.
o
Oversaw marketing and advertising for restaurant.
o
Managed recruiting, scheduling, and other HR duties.
o
Managed catering and events.
o
Retail Business Development, Marketing Manager 10/2009-
5/2011
Managed launch and store operations for our client, Clear Internet.
John Villanueva * 1303 Ashwood Dr. Sugar Land, TX 77498 * 832-***-**** *
****.**********@*****.***
• Successfully launched Clear Internet in the Houston area.
• Planned, developed, and coordinated 25 marketing events throughout Houston.
• Recruited, trained, and managed Marketing Teams prior to launch.
• Recruited Managers and Assistant Managers for kiosks and storefronts.
• Conducted monthly and quarterly reviews on all employees.
• Managed multiple retail outlets, including Katy Mills, First Colony and West University.
Agape in Action, Operations Officer/Facility Manager 9/2007
-9/2009
Directed the operations for Agape in Action, a non-profit organization working in Quiche’, Guatemala.
• Managed property located at the Santa Elena National Hospital complex in Quiche’,
Guatemala.
• Oversaw lodging logistics for up to 150 guests, including meals, activities, and work
schedules.
• Hired and supervised cleaning crew and maintenance staff.
• Managed food, beverage, and other inventory at complex.
• Created, implemented, and managed yearly budget/ managed fundraising events and other
activities.
• Recruited medical professionals to live and work in Guatemala.
• Frequent Public Speaking roles at churches, Youth Groups, Missions Conferences etc.
• Imported/exported medical equipment & supplies, vehicles, and other items.
• Purchased mineral rights for purposes of funding Agape in Action.
Rockwood Shutters LLC, Manager 9/2001-
9/2007
Installation Manager and Warehouse Supervisor
• Managed shipping and installation teams.
• Reviewed TXDOT Driver logs.
• Purchased and managed distribution of materials and hand tools for installers.
• Recruited, hired, and trained installers and shop employees.
• Conducted weekly OSHA health and safety classes.
• Held weekly meetings with builders, designers, and/or remodelers to ensure excellent
service.
• Established production and quality control standards as well as cost control measures
• Managed QC team, documented all quality issues prior to order leaving warehouse.
• Managed construction of displays and marketing materials at our national retailer, The Home
Depot.
• Company translator.
Aetna US Healthcare 1/1998- 9/2001
Customer Service Professional
• Accepted incoming phone calls related to claims, benefits, billing, and eligibility.
• Logged calls and/or forwarded to appropriate department when necessary.
John Villanueva * 1303 Ashwood Dr. Sugar Land, TX 77498 * 832-***-**** *
****.**********@*****.***
Education
University of Houston
Major: Geography, Minor: Anthropology
Landmark Education (Professional Development)
Continuing Education: MSSC Logistics and Supply Chain Management Certification Course.
Volunteer Efforts
ESL Instructor – Christian Family Center, Houston, TX
Family Promise Coordinator (A homeless family shelter program) @ All Saints Episcopal,
Stafford, TX
Marketing and Order filling – Emily’s Pantry (Food Pantry) Stafford, TX
Coach and Mentor – Sugar Land Soccer Club (2003-2013)
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