Customer Service Sales

Location:

Posted:

December 11, 2014

Rafael Mejia

Houston, TX *****

*************@*****.***

Objective

I am seeking a full time clerical position for a stable company in Northwest Houston and I am planning on resuming my university

studies next year.

Skills

• 75 wpm/22,500 KPH, 10 key, Spanish: read, write, and speak

• Proficient with Microsoft Word, Excel, and Outlook

• Excellent problem solving skills

Education: The Kinkaid School (Houston, TX) - Class of 2007

Work History

Inside Sales Representative – Nexus Disposal March 2014 – November 2014

• Receive, process, and complete any and all service agreements to be delivered/executed on the appropriate dates

• Receive incoming English & Spanish calls for sales/customer service (~15/day)

• Log, maintain, and review all sales logs for each month and prepare sales reports for monthly meetings

• Multi-department teamwork and synergy duties to support companywide success

Sales/Customer Service – HB Plus Bandamatic September 2013 – March 2014

• Manage sales by region and assist sales reps with weekly reports and background information for prospects

• Log, organize & apply all payments received to their corresponding invoices

• Heavy phone/email contact with clients for payments, sales, and issue resolutions

• Multi-tasking order entry, inventory reports, tracking of shipments, and coordinating payments

Sales Associate – Greenlight Mobile August 2012 – September 2013

• Effectively sell cell phones, accessories and T-Mobile/Cricket services

• Maintain proper appearance of the store and create a friendly welcoming environment

• Reach and surpass monthly sales goals and improve upon the store’s sales techniques

General Office Clerk – MIR Multiservices January 2012 - April 2012 & January 2010 - April 2010 (Seasonal)

• Perform general Data Entry/Receptionist duties

• Light bookkeeping work for some of the small business clients (QuickBooks)

• Light tax prep work and translations of legal documents

Quotes - Afras USA, Inc. October 2010 – January 2012

• Log all incoming RFQs and answer any buyers’ questions concerning past bids

• Source RFQs out to established vendors & negotiate prices and payment terms with new vendors

• Prepare cost analysis reports and bids to be sent out to clients in response to received RFQs

• Train new employees to perform various roles throughout the office

Customer Service Representative – Blockbuster August 2008 – October 2010

• Assisting customers with any needs or questions

• Maintaining cleanliness and appearance of the store

• Assisting with the quarterly inventory and restructuring of the store’s layout