Senior Account Manager

Allistair Reason

** ********* ***** *****: 914-***-****

Ossining, NY 10562 Email: a **************@*****.***

M A N AG E M E N T PROF ESS I O N A L

A top-performing manager credited with business development expertise to deliver substantial revenue growth

i n highly competitive IT and account management markets . Strong expertise in cold-calling to large

organizations as well as leveraging existing networks, and proactively hunting and tactfully closing new

accounts. H ighly accomplished in consultative selling and ability to build and maintain relationships.

PROFESSIONA L EXPER I E NCE

TUCOWS INC. 2009 – P resent

Senior Account Manager ( Advisor) - T ing Mobile; Hover.com

Perform domain service support functions for mobile phone service.

Work independently and assist team members with customers via phone, email, forums and Twit ter.

Operate customer’s databases (SQL Server) to troubleshoot domain problems

Train new hires on all aspects of the database and provide technical assistance during probation

periods.

411. CA 2007 – 2009

Senior Account Manager ( Executive)

Developed new business within designated area and existing client base consistently creating new

opportunities to reach projections.

Managed sales process, closing new business opportunities.

ANT AND BEE CORPORATION 2005 – 2007

Private and Public Sector Senior Account Manager

Specialized in using applicant tracking systems such as Monster, Workopolis, Dice’s internal database.

Closed business deals which resulted in satisfied and returning customers.

IBM 2002 – 2005

Senior Customer Support Manager

Analyzed customer inquiries regarding products and recommended solutions for their business

requirements.

Managed a queue of open calls, including the logging of calls and e-mails for the user population, as

well as managing all computer assets.

HEWLETT PACKARD 2000 – 2002

IT Management Consultant

Provided assistance for all HP, UHN, MSH, and Ministry of Health customers.

C lient Name Resume, Page 2

Ensured Hardware and Software support for HP and Dell laptops along with PC’s; additionally,

p rovided the first-level of support for the HP servers.

ED UCAT IO N & T RA I N I NG

Business Administration Certificate, George Brown College, Toronto, ON, 2011- 2013

Network + and A+ Certifications, MCP, Diamond Institute, Toronto, ON 2000

Microcomputer Technology/CYM, Centennial College, Toronto, 1998-2002

A CCOMP L IS H M E N TS

Assisted in the launch of Ting Mobile’s customer service department

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