Timothy A. Gay

**** ****** **** ** ***** FL *****

813-***-****

Email: acg0fl@r.postjobfree.com

Proven Technical and Management Expertise

Technically sophisticated and business-saavy senior management professional with a career

reflecting strong leadership qualifications. Focused on achieving bottom-line results while formulating

and implementing advanced technology and business solutions to meet a diversity of needs.

Superior record of delivering mission critical projects on time and under budget. Team based

management style and excellent interpersonal / communications skills.

Team Leadership / Stragtegic Planning / Project Management / Opertional Expertise / Process

Improvement / Vendor Relations / Contract Negotiations / Budgeting / Excellent Communication Skills

PROFESSIONAL EXPERIENCE

Checkers, Inc

Sr Manager of Application Development 10/13

Present

Managing a team of IT developers and analysts responsible for the organization's application

development and analysis functions including Tier 2 support – 24 x 7.

Work with vendors and suppliers to set pricing for software and hardware as well as consulting fees,

and maintenance rates. Responsible for RFPs to potential vendors that provide development

services.

Worked with 3rd Party managed services company in the selection of new storage array and rack

mounted servers including RFP, negotiation and final selection.

Successfully managed migration of on premise Exchange environment to cloud based hosted

solution including vendor negotiation and selection.

Leading effort to evaluate existing applications to determine new technology or technical changes

needed as well scheduling of projects timeline and resources.

Set and implement policies and procedures related to application quality standards, coding standards,

compliance, and testing.

Acting as the key strategic manager responsible for planning, organizing, monitoring and controlling

all aspects of the application development computer systems as well as the implementation of

packaged, Third Party systems in accordance with installation standards.

Set and implement policies and procedures related to application quality standards, coding standards,

compliance, and testing.

Responsible for reviewing current application functionality and analyzing data processing functions,

methods and procedures.

Development environment .NET, SQL Server, MS Windows, Java

Provest LLC

Director of IT 05/12 – 09/13

Directed Information Technology operations of $100 million company providing service of process in

the legal

services industry.Oversaw Applications Development, Network Engineering, Infrastructure,

Information

Security, PMO, Quality Assurance, Documentation, Helpdesk and Desktop Support.

Ensured strategic delivery of web based applications for Operations teams, Client Data Exchange

and Process Server Integration.

Responsibility included company’s Tier 1 and 2 support for Applications, Network, Back Office and

Telephone sytems.

Changed development process from traditional waterfall process to agile methodology.

Revamped development process to utilize Team Foundation Server for both new releases and

production support.

Established weekly triage meetings to review production issues with each release for application

development including QA and system patches or upgrades as well as desktop updates.

Led System team initiative in activities such as Business Continuity Planning and Disaster Recovery

and Proof of Concept Office 365 as well as day to day maintenance of back office systems.

Ownership, maintenance and oversight of all policies and procedures regarding IT, Data and Security,

ensuring adherence and audit compliance.

Active participant of executive team including voting member of Risk and Compliance committee.

Responsible for strategic direction of applications, systems, telephony, helpdesk and desktop

technologies. Included was RFIs and RFPs for services including Staffing, Offshore Development,

PCI Audits, Data and Telephony solutions, as well as Hardware/Software resources. Negotiated

pricing on software licenses, data contracts, hardware purchases as well as margins for staffing

companies.

Established process for staffing vendor selection inconjunction with HR Resource Manager.

Facilitated and supervised the annual operating and capital budget - $2.5 million (operating) budget

Development environment .NET, SQL Server, MS Windows using agile and waterfall methodologies.

Gentiva Healthcare Tampa, FL

Application Development Manager

08/08 – 04/12

Led team of 15 developers, project managers and business analysis professionals responsible for planning,

organizing, directing application development for:

Integration of Point of Care (POC) application into a backend web application,

workflow system for a Home Health company .

Managed all phases of development life-cycle including development, testing, deployment and

support of nearly 15,000 healthcare clinicians nationwide using agile methodologies.

Oversaw Tier 2 developers for all production issues which including 24 x 7 support.

Coordinated monthly releases with Business development, Quality Assurance and Deployment

teams.

Initiated triage meetings with Business team, QA, tech support and development to handle

escalations of critical issues in production and to establish root cause in an effort to eliminate problem

from re-occuring.

Supported the rollout of the new Point of Care system transitioning nearly 350 branches nationwide

from a paper based environment to use the newly developed automated solution.

Coordinated staffing relations with local vendors in Tampa as well as in Atlanta for Headquarters in

conjunction with HR setting rates and service level agreements.

Development environment Java J2EE, Oracle, and MS Windows .NET, SQL Server, EDI, primarily .

Bright House Networks Tampa, FL

Application Development Manager 11/06 – 08/08

Responsible for directing professional and technical personnel in the development, documentation, training,

implementation, and maintenance of web application systems. Also directed the activities of project team

leaders and other personnel in project assessment, systems planning, requirements gathering, development,

quality assurance testing, deployment, evaluation and integration of new technologies into computer

applications.

Planned, organized, directed and supervised a team of 20 personnel engaged in application

database architecture, systems design and application development / implementation.

Management of project teams involved in systems development and maintenance of technical,

financial, operational or educational systems.

Developed relationships with local staffing companies to build out staff for Application Development,

QA, Project Management and Technical Writing personnel.

Review of the work of team personnel and performance evaluation preparation with emphasis on

adherence to schedules, cost effectiveness, task effectiveness, and compatibility with other projects.

Enforcement of established department policy, practices and standards, including the development

life cycle, change control and documentation standards.

Development environment was Java J2EE, Oracle, and MS Windows .NET primarily .

AT&T Tampa, FL

Sr Project Manager 05/06 – 10/06

Responsible for end to end project delivery from Sales to Billing for Custom Transport services, including MIS

(Managed Internet Services), GMIS (Global Managed Internet Services) and PNT (Private Network

Transport).

Creation of project plans, time lines, allocation of resources and feasibility of projects.

Communication to upper management for project status and delivery dates.

Process Engineering for custom projects to ensure repeatable process where possible.

ANYDOC SOFTWARE, INC. Tampa, FL 05/01 – 08/05

Director of Development and Support Services 08/02 – 08/05

Directed a $1.8 million budget for a Software Development organization, including Development,

Quality Assurance, Technical Support and Technical Writing departments. Scope of position was expansive,

including departmental direction and full design, project management, engineering, testing, documentation,

customer support, training, administration and management authority for eight Data Capture and Document

Management Products. Development environment was MS Windows using Visual C++ primarily.

Completely revamped Document Imaging product in .NET technologies making use of web services.

Responsible for Tier 1 and Tier 2 support for entire US and European market.

Delivered EDI 835 and 837 solution, creating new markets in the Health Care industry.

Implemented Automated Testing (Segue Silktest) in Quality Assurance reducing test cycles by 50

percent.

Created RFP to deliver automated test tools for QA. Coordinated vendor selection and negotiated

pricing.

Intiated successful internal change management programs supporting technology advances,

modifications to existing work processes and realignment of supervisory and management teams.

Application Development Manager 05/01 - 07/02

Completed new product development of Remote Scanning Application for integration into

Data Capture software.

Collaborated with Sales and Marketing to obtain business objectives, evolving them into

development projects and deliverables, reducing release cycles by 6 months.

Implemented development methodology for 8 products including all major and minor

releases while establishing project deliverables and metrics for Executive Management

Team.

AT&T GLOBAL NETWORK SERVICES Tampa, FL 12/93 – 04/01

(AT&T purchased IBM Global Network Services in May 1999)

Promoted to Sr Development Manager Internet Services

05/99 04/01

Oversaw a Development Team of 12 employees (Developers and Project Managers) that supported

the Private Label Wholesale Internet Service as well as the IBM Network Management Services,

including a development budget of over $2 million and a revenue stream of $100 million.

Development environment utilized the WinNT 4.0 platform, using SQL Server 7, VB, C, C++, MS

Access and Microsoft Visual Interdev.

Provided E-commerce and Business to Business solutions for Dial Internet customers such as

Microsoft, Dell, CMGI, Arthur Anderson, IBM, HP, PriceWaterHouse Coopers, and other Fortune 500

companies as well as numerous Internet startups.

Development team tracked Local Dial Usage, Fee 800, ISDN and Global Roaming traffic.

Coordinated revenue reconciliation with Countries in EMEA, Latin America and AP.

Provided Client Server applications on behalf of IBM and IBM Premier accounts, collecting Network,

Data and Voice traffic for accounting, billing and reporting purposes.

IBM GLOBAL NETWORK SERVICES Tampa, FL

Application Development Support Manager 01/98

- 04/99

Led a Technical Development / Account Support Team of 35 employees that supported the MDNS

(Managed Data Network Services). The team focused on U.S. Customer interfacing and problem

resolution for Configuration, Data Integrity, Ordering, and Billing issues as well as Revenue Tracking.

Level 1 and 2 support for all data issues was provided while also working closely with Marketing and

Accounts Receivable to assist with revenue reconciliations.

The team was also responsible for maintaining new Account setup and Contract Management for all

AT&T Global Network Data Services.

AT&T acquired the IBM Global Network Services at which time was responsible for maintaining a

smooth work flow throughout the transition and was promoted to Development Manager Internet

Services.

Project Manager 10/95 - 12/97

Project Management over Consumer Internet Services that included Global Customer Support while

interfacing with Service Offering Managers to gather requirements, review business cases and

establish priorities.

Worked with development organization, managing life cycle of project to deliver end to end solutions.

Initiated rate changes, offer codes and business partner plans for the US and all other geographies.

Supervised relations with US helpdesk vendor while managing life cycle for all aspects of Credit Card

processing, Authorization and Settlements as well as Rate negotiations.

Sr. Programmer Analyst 12/93 - 09/95

Developed systems specific to the Data Network Services including, Ordering,

Accounting and Billing.

Created estimates, data flow diagrams, and system design documents in addition

to coding, testing and implementation of strategic applications.

TIME CUSTOMER SERVICE Tampa, FL

Programmer Analyst 5/89

- 11/93

Created requirements definition, designs, and implementation plans for new business request in a

IBM MVS Mainframe environment. Translated design specifications for simple to complex programs

into efficient workable code specific to Billing, Renewals and Sweepstakes Systems.

Trained new employees on procedures, policies and development techniques.

TEACHING EXPERIENCE:

Hillsborough Community College, Tampa, FL 1995 - 2001

Florida College, Temple Terrace, FL 2002 2007

Classes Taught:

Introduction to the Internet - Classroom and Distance Learning

E-Commerce – Business of the Internet

Management Information Systems

Introduction to Local Area Networks

EDUCATION:

University of South Florida Bachelor of Science in Management Information Systems, 1989

REFERENCES:

Available Upon Request

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