Customer Service Sales

A nna Rosa Santana

* ******* *****, ********* **,

Bronx, New York10468

**********@*****.*** Cell 561-***-****

December 11, 2014

To whom it may concern;

Your posting on Myjobhelper.com for Front Desk caught my attention as my skills and experience seem to

closely match your requirements for this position. Per your requirements stated in your job description, I have

several years work experience as a receptionist. I am very skilled in performing all tasks relevant to this

position. I know that I am the first contact many people will have with your company and I take that

responsibility very seriously.

I was the receptionists for my previous employer, Kalow & Springut, LLP. This work suits my personality, and

also offers me an opportunity to support your company.

I know what is expected from a Front Desk – communication skills on the phone and in person, a pleasant

voice and energetic manner. In that position, I have been responsible duties include greeting visitors in a polite,

friendly and helpful manner, handling all the incoming calls, e-mails, all incoming/outgoing mail, faxing

documents, in addition to providing extensive administrative support to staff members.

I take the initiative to learn as much as possible about the company I work for in order to become a valuable

supported employee. I am a team player and always looking forward to learning something new.

I would appreciate the opportunity to be considered for the position within the enclosed resume. I know that

there’s only one chance to make a first impression, and I would welcome the opportunity to meet with you if I

meet your requirements. Please do not hesitate to contact me via phone or e-mail to arrange a time and date

for us to meet.

Thank you for your time and consideration and I look forward to speaking with you soon.

Sincerely

Anna Rosa Santana

A nna Rosa Santana

5 Minerva Place, Apartment 5L,

Bronx, New York10468

**********@*****.*** Cell 561-***-****, Home 347-***-****

SUMMARY OF QUALIFICATIONS

Responsible individual with the ability to speak fluently in both English & Spanish. Adept in the use of various office

equipment, Proficient in the use of computers with specifics in Microsoft Office 2010 including: Aderant, MS90,

Postage Machine, Internet Research, Data entry, Experienced in Shipping and Receiving, and able to provide excellent

customer service. Security Guard Certification and Licensed – Effective July 2013

Help USA – Family Shelter January 2014 - Present

Front Desk Security (Training Program)

• Greet all visitors, answer main telephone and assist or forward callers to proper departments.

• Maintain tenants signature logs

• Report and file maintenance problems to proper departments

• Monitor cameras and report if any problems occur

World Vision April 2013 - Present

Volunteer Worker

• Prepare boutiques for young women and women in substance abuse homes going into the working field

for the first time or returning to work after a substance abuse program

• Help with the preparation of events for teachers

• Help sorting and stocking in the warehouse as needed

Kalow & Springut LLP June 1999 – July 2012

Patent & Trademark Law Firm

Reception/Administrative Assistant

• Greeted all visitors, answer the main telephone and assisted or forward all callers to proper departments.

• Responsible for all incoming & outgoing mail.

• Supervised office clerk, IT clerk and trained administrative staff for reception coverage.

• Maintained all printers, copiers, and phone system and kitchen equipment.

• Ordered office supplies, filing, copy work, document scanning and faxing.

• Scheduled meetings – booking of conference rooms, order food and audio/visual equipment.

• Setup new subtenants in office space.

• Administrative support to staff members.

• Assistant to Human Resources Director, maintained employee records, provided all new employees with insurance,

set up computers for new employees, kept attendance records of time earned and time taken.

• Assistant to Bookkeeper, entered invoices, accounts receivable, payable, collections, and payroll.

Mauriello Associates May 1998 – February 1999

Bookkeeper Assistant (Temp Assignment)

• Performed and maintained marketing data entries.

• Prepared and posted all account receivable transactions.

• Reconciled and verified all bank deposits.

American Institute/Institute for International Research August 1996 – May 1998

Bookkeeper/Collection Assistant (Temp Assignment)

• Was Responsible for updating all accounting transactions on computer system.

• Managed all collections and registrations for major accounts

• Prepared and reviewed major account registrations for the Northeast Region Conferences

• Responsible for verifying all marketing conference reporting ratings.

S & D Furniture Discount Warehouse January 1995 – July 1996

Bookkeeper/Manager Assistant

• Greeted customers and assisted sales associates with sale tickets.

• Prepared daily sales reports, scheduled deliveries, and maintained inventory reports.

• Manage accounts payable, accounts receivable and all vendor relations.

• Responsible for recording all sales entries.

Provident Life &Casualty Insurance Company March 1985 – January 1995

Customer Service Department Manager

• Managed service department, Collections, Receptionist, Trained receptionist and administrative staff for reception

coverage.

• Provided support for Bookkeeping and Proposal Departments.

• Assisted brokers and clients with problem solving policies issues.

• Researched and resolved problems for clients and brokers as needed.

• Prepared proposals and policies for brokers.

• Reviewed and arranged all necessary client medical examinations for completion of policies.

• Generated daily, weekly and monthly reports of office sales projects.

• Responsible for all risk billing, accounts payable and accounts receivable.

Myazaki Travel & Company July 1981 – March 1985

Assistant Manager /Bookkeeper

• Maintained daily sales transactions and posted all accounts payable and accounts receivable.

• Prepared and distributed payroll and commission checks for 4 departments.

• Maintained store inventory control.

• Assisted in sales in all 4 departments (travel, tour, car, and store).

• Created sales report and sales project analysis.

Education

• Graduated from High School of Fashion Industries

• Certificate on Microsoft Office 2010

• Present- Certification Program - Web Design

Contact this candidate