Cynthia A. Cuellar, PMP

*** ********* **** acg0ff@r.postjobfree.com

San Antonio, Texas 78216

210-***-****

Human Resource Management where demonstrated strengths Leading, Developing and Building will

improve the profitability of an organization by applying business acumen to drive strategic and

organizational objectives through the effective execution of process redesign, change management and

operational efficiency.

BACKGROUND SUMMARY

More than 15 years of increasing responsibilities that has included

• HR Service Delivery Strengths • Six Sigma Certified – Green • Stakeholder

Generalists

Belt assessment

PeopleLine

• HR Shared Services • Communication

HR Transactions

• Planning and

Management

Records

• Project Implementations

Management execution

Absence

• Training materials

• HR Generalist Management

Management • Customer satisfaction

• Change Management

Reporting

• Customer service

Compliance

• Corporate Training

Recruiting

• Service Delivery Management

• Project Management PMP • Risk Management

Certified

PROFESSIONAL ACCOMPLISHMENTS

Led the design, build and startup of the AFS HR Admin Center with 8 dedicated services lines to

be compliant with Government regulations. Authored all policies, processes, hired and trained

service members and was able to execute a successful implementation on-time and within

budget guidelines.

Led the Operational Excellence and Lean review process for all clients which lead to a reduction in

staffing by nearly 35% and combined with the improvements in the process reviewed, company

has realized savings of over 1,000,000 per year.

Managed the service transition for a Fortune 500 company who was outsourcing their HR business

processes. Completed the stakeholder assessment, managed the deployment of system

transitions and the knowledge transfer to team learners. Completed a successful GoLive on-

time and within budget.

EMPLOYMENT HISTORY

HR Service Delivery Lead, Accenture Federal Service (2012-2014)

Responsible and accountable for all HR service delivery handled in the HR Admin Center. Managed

HR Generalists, PeopleLine, HR Transactions, Records Management, Absence Management,

Reporting, Compliance, Recruiting and adhoc HR requests.

Solution Architect, Perficient (2011-2012)

Managed change management, knowledge training and service transition for technology

transformation for a Fortune 100 client. Performed stakeholder assessment, management,

communication planning and execution.

Mobilization Manager, Accenture LLP (2007-2011)

Managed service transition projects and testing, client relationship and coordination with 3 rd party

vendors for the North America Mobilization team.

Training Manager, Roy Baker Motors (2007)

Re-authored and developed new and revised training materials for all departments on a variety of

subjects including: customer services, systems, risk management and customer satisfaction.

USAA

POLICY SERVICE MANAGER, USAA (2003-2006)

CORPORATE TRAINER, USAA (2000-2003)

MEMBER SERVICE REPRESENTATIVE, USAA (1996-2000)

EDUCATIONAL BACKGROUND

BA, Business Management, St. Mary’s University, San Antonio TX (2006)

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