Customer Service Engineer

R ESUME

Meenu Thaku r

E-** Top Floor

Shastri Nagar

Delhi-110052

Mobile. 096********

Email: ***********.****@*****.***

OBJECT I VE:

To be a part of a reputed organization which provides a steady growth along with

job satisfaction and challenge, so that valuable contribution can be made in success

of the organization

ED UCAT IONAL QUAL I F ICAT ION

Passed Secondary examination from C.B.S.E Delhi.

Passed Senior Secondary examination from C.B.S.E Delhi.

Completed B.com from Delhi university.

COMP U TER PROF IC I E NCY

Operating system : Windows 98, 2007.

Applications : M S. OFFICE (Word /Excel/ PowerPoint)

Mul timedia Package : D reamweaver, Corel Draw, Photoshop,

A dobe Premiere.

WORK EXPER I ENCE

Caretel I nfoTech Pvt. Ltd.

Customer Care Executive (Aug 2011- Dec2012) - Whirlpool Process

• To Handle Inbound calls and solving customers query and

complaint as per their requirements regarding their products.

• To arrange service engineer for their product servicing

Pace Setters Business Solutions Pvt. Ltd

Agent Call Center (Jan 2013- Nov 2013) - PNB Metlife Process

• To Handle Inbound calls and solving customers query and

complaint as per their requirement regarding their policy

• To arrange executive for cheque collection.

• Fulfilling customers pending requirement (Medicals & DGH’s )

GE Capital

Customer Service Associate (Feb 2014-Nov 2014) – SBI Card Process

• To Handle Inbound calls and solving customers query and

complaint regarding their credit card.

PERSONAL DETA I LS

Father’s Name : Mr. Bhagat Singh

Date of Bir th : 28-August-1992

Mari tal Status : Unmar ried

Languages known : H indi, English and Punjabi

Sex : Female

Nationality : Indian

Religion : H indu

Hobbies : Watching T.V and Shopping

DATE:

P LACE:

(MEENU THAKUR)

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