Customer Service Representative

Louie John Leynes

**** ****** ****** ***, *-C Elmhurst New York 11373

Mobile: 347-***-**** Email: **************@*****.***

Objectives: To be able to work for institution where my skills and knowledge learned can be applied and utilized for the

future development.

KEYS SKILLS:

Proficient or familiar with a vast of strong skills and technologies.

• Giving quality customer relation, Desktop Application use (MS word/Excel/outlook, etc.), Multi-tasking, speak

fluent English and Tagalog/Filipino.

PROFESSIONAL EXPERIENCE:

Transfast Remittance, LLC dba / New York bay Remittance

Accounts Receivables /Collection clerk October 2007 – September 2014

• Perform ACH (Automated Clearing House) to customer accounts.

• Collect payments from 300 + agents in United States and Canada a though bank (bank of Montreal, Td bank,

Wells Fargo, Bank of America and etc.)

• Identify, assess, and resolve issues/ problems with department’s area of responsibility.

• Strong contact customer with delinquent account to secure payment.

• Handles Credit and debit Cards transactions for both US and Canada agents.

• Reconciling agents account to make sure our agent is paying their balance.

• Accounting Data entry / Preparation of agency bank deposit, confirm wire transfer etc.

• Generate Accounting statement and report

• Processing check verification

Operation (Customer Service representative)

• Assisted walk-in customers to process remittance transaction as well as call in orders.

• Answered customer queries, problem solving and providing detailed information.

• Faxed/email rates to all agents on daily basis

• Data entry using POS system.

• Sent out requested packages (deposit, invoices, deposit bags, etc.)

Cobble Hill Health center

Summer intern July 2007-August 2007

• Providing nursing care under supervision to assigned resident to achieve maximum independence.

Education and Training

• Access Institute April 2007- June 2007

Certified Nursing Assistant

Kew Gardens NY

• Far East University 2005 – March 2007

B.S Business Administration

• Dr. Yanga’s Colleges Inc. 2001- 2005

High School

Reference:

Jatinder Chhabra Jazmine Gonzales Jannie Sebastian

Controller/Human Resource Collection Supervisor Business / Marketing

Transfast Remittance Transfast Remittance Transfast Remittance

212-***-**** 212-***-**** ext. 5123 212-***-****

Contact this candidate