Customer Service Representative

Shaunte’ T. Brown

Phone: 404-***-**** **** Muirforest LN

E-mail: ***********@*****.*** Stone Mountain, GA 30088

Objective

To attain a position as a Customer Service Representative and further my knowledge of the customer service and administrative field while

modifying and implementing processes to improve efficiency.

Education

Bachelors of Science Kaplan University

Applied Science/Medical Office Management Fall 2016

Work History

Administrator of Outreach Valu Box Foods LLC

December 2012 to Current Sandy Springs, GA

• Maintain a detailed administrative process to improve accuracy and efficiency

• Verify and log deadlines for responding to daily inquiries

• Create databases and spreadsheets to improve inventory management and reporting accuracy

• Schedule and confirm appointments for entire management team

• Provided support for CEO and sales team in managing operation work flow

• Improve communication efficiency as primary liaison between departments, clients and vendors

Client Support Professional Arise Virtual

July 2012 to Current Stone Mountain, GA

• Independent Agent for AT&T Customer Service

• Work call center for billing and customer service from home

• Effectively helped customers with billing difficulty

• Maintain a detailed administrative process to improve accuracy and efficiency

• Verify and log deadlines for responding to daily inquiries

• Improve communication efficiency as primary liaison between the company and the customer

Owner STB Creative Printing

January 2012 to Present Stone Mountain, GA

• Provide creative graphics and designs for customers with a quick turnaround.

• Efficiently design and print multiple projects

• Any project design can be done. For example; invitations, programs, brochures, fliers, business cards and menus

• There is no project too large or too small.

Lead Pharmacy Technician CVS Pharmacy

September 2001 to November 2014 Riverdale, GA

• Effectively used a multi-line phone system, email and facsimile to process high volumes of order requests from nurses, doctors and

pharmacist.

• Entered new patient profiles and prescriptions into medication input software systems while proficiently processing and dispensing

written, oral and electronic prescriptions.

• Verified patient data and billing information accuracy and completeness on prescription and refill requests.

• Maintained and updated records such as pharmacy files, patient profiles, charge system files, inventory requests and poison or controlled

drug registries.

• Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.

• Managed several pharmacy technicians' by ensuring drug preparation and distribution accuracy to provide safe, efficient care for patients.

• Directed operations to increase efficiency and minimize patient wait times while appropriately resolving customer issues, complaints and

questions.

Qualifications:

• Strong interpersonal skills

• HIPAA trained

• Extensive medical terminology knowledge

• Pharmaceutical storage awareness

• Employee training and development

• Insurance processing (Insurance eligibility verification)

• Counting and pouring expertise

• Inventory management

• Strong decision-making ability

• Schedule management

• Advanced MS Office Suite knowledge

• Meeting planning (Efficient and effective meeting agenda execution, attainable goal setting in meetings, Detailed meeting minutes,

timely follow-up on established objectives)

Contact this candidate