Customer Service Project Manager

Betty Asfaw

*** ******** ***** ***** ****** Spring, MD 20901

240-***-**** ● **********@*****.***

Education

University of Maryland, Baltimore County (UMBC) Baltimore, MD

Bachelor of Arts, Business Technology Administration

May 2014

Relevant Projects

Business Communication Systems, UMBC

Fall 2013

• Built a network system for a new startup IT corporation

• Set up the technological components that would connect 3

different buildings located in various areas of the country

• Used researching skills to come up with a strategic cloud based

informational system to interconnect all 3 networks

Spring 2012 Project Management, UMBC

• Served as project manager for a bathroom remodel project

• Oversaw 6 students, managed their respective work schedules,

and delegated various duties amongst the group

• Proofread, formatted, and approved business proposals

including project objectives, specific contract terms, and price

budgeting

• Assisted the client in selecting contemporary bathroom models

to meet her needs and financial budget

Work Experience

Addis Ababa Restaurant

June 2009 - August 2013 Silver Spring, MD

Manager

● Strategized and recruited through internet mining and newspaper ads. Assist with weekly

scheduling needs for fifteen Employees.

● Managed booking and weekly budget of about $3,000

● Promoted and marketed sales and services through Groupon and LivingSocial; initiated the

development of social media marketing to maintain a competitive edge

● Contract negotiation for specialty events such as graduations, engagements, and holidays, while

providing superior customer service for clients.

● Communicated daily with chef to plan specialty menu & pricing

● Created weekly profit analysis & inventory report using inFlow inventory software.

Cupa Cupa Cafe

June 2010 - May 2012 Washington, DC

Manager

● Managed barista staff of four by utilizing company recruitment strategies and cross training

initiatives.

● Supervised & assigned daily staff duties

● Compiled daily inventory analysis, including ordering and maintaining stock supplies

● Managed payroll through Quick Books software.

Computer Skills Microsoft Office (Excel, PowerPoint, Word, Outlook, Access,

Visual Basic, inFlow and Quick Books)

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