Management Trainee/ Customer Service/Marketing
Resume:
SHARON ARMENTA BRIONES
Cubao, Quezon City
MOBILE #: 090*-***-****
EMAIL ADD: *************@*****.***
* Educational Background:
. GRADUATE OF ASSOCIATE OF BUSINESS INFORMATION MANAGEMENT
. [ A -YEAR BUSINESS & TECHNICAL COURSE]
. DATE INCLUSIVE: JUNE 2005 - MAY 2007
. COLLEGE: AMA COMPUTER LEARNING CENTER
. LOCATION: Angeles City, Pampanga
. Currently studying distance learning study program at British
Cambridge Institute to gain International Degree in Business
Administration & Marketing. Tentative completion of modular
course is on 2015. Aspiring to have an on the job training
experience in a management/marketing post in a corporate or
business retail setting to gain practical applications or
realistic approach to business theories/principles.
. Has strong Sales, Marketing, Public Relations background.
Knowledgable in the use of Microsoft Office Applications,
Bookkeeping, Business/Marketing reports & presentations,
Appointment setting, surveys, marketing research, & telephone
etiquette in business.
* Employment Background:
> POSITION: HOMEBASED AGENT APPOINTMENT SETTER
> DATE INCLUSIVE: JUNE 2013 - SEPTEMBER 2014
> COMPANY: PLFORD MARKETING
> JOB DESCRIPTION: Performing outbound calls & lead generation,
Using effective scripts & rebuttals to set up an appointment with the
owners/decision makers of medium businesses to attend a sales
presentation with the sales manager to market our product which is a
tape register advertising.
> POSITION: TECHNICAL SUPPORT REPRESENTATIVE
> DATE INCLUSIVE: JANUARY 2013- MAY 2013
> COMPANY: EGS- EXPERT GLOBAL SOLUTIONS ( FORMERLY KNOWN AS NCO )
> JOB DESCRIPTION: Taking inbound calls/outbound calls; Assisting T-
MOBILE subscribers in their technical concerns regarding the use
of their smartphones. Resolving customer's issues for signal,
applications, software updates and hardware malfunction &
replacement..
. POSITION: CUSTOMER SERVICE REPRESENTATIVE
> DATE INCLUSIVE: JULY 23, 2012- OCTOBER 4, 2012
> COMPANY: UNITED PARCEL SERVICES
> DEPARTMENT: TRACKING [ PROJECT- BASED]
> JOB DESCRIPTION: Taking inbound calls & doing status relay of
customer's packages; Resolving customer's concern via case
creation & processing their type of delivery request.
4.
> POSITION: CUSTOMER SERVICE REPRESENTATIVE
> DATE INCLUSIVE: APRIL 20, 2012 - MAY 20, 2012 ( PROJECT- BASED]
> SEASONAL ACCOUNT NAME: 1800 FLOWERS.COM
> COMPANY: CYBER CITY TELESERVICES
> JOB DESCRIPTION:
> INBOUND AGENT [ Order entry, Upselling]
> CUSTOMER SERVICE: [Assisting callers for their order change,
status updates, delivery issues, cancellations, delivered wrongs &
quality issues)
5
> POSITION: ACADEMIC HOME TUTOR
> LOCATION: CARMENVILLE, ANGELES CITY
> DATE INCLUSIVE: NOVEMBER 2010 - MAY 201
> JOB DESCRIPTION: Assisting students in their academic subjects &
homeworks.
8.
POSITION: ESL TEACHER
> COMPANY: BONAFIDE SPEAKING CENTER
> LOCATION: PORAC, PAMPANGA
> DATE INCLUSIVE: APRIL 2010 - OCTOBER 2010
> JOB DESCRIPTION: Teaching English lessons to Korean students of
different ages/educational levels/ backgrounds. Encoding &
submitting weekly & monthly progress reports, Giving weekly exams
to test students knowledge.
9.
POSITION: ESL TEACHER
COMPANY: CLARK INSTITUTE IN THE PHILIPPINES
> LOCATION: CARMENVILLE, ANGELES CITY, PAMPANGA
> DATE INCLUSIVE: AUGUST 2009 - MARCH 2010
> JOB DESCRIPTION: Teaching English lessons to Korean students of
different ages/educational levels/ backgrounds. Encoding &
submitting weekly & monthly progress reports, Giving weekly exams
to test students knowledge.
Attending weekly meetings & monthly TOEIC exams
10.
> POSITION: ESL TEACHER
> COMPANY: GLOBAL STANDARDS INC.
> LOCATION: CLARK FIELD, PAMPANGA
> DATE INCLUSIVE: JUNE 2008 - AUGUST 2009
> JOB DESCRIPTION: Teaching English lessons to Korean students of
different ages/educational levels/ backgrounds. Encoding &
submitting weekly & monthly progress reports, Giving weekly exams
to test students knowledge.
Attending weekly meeting & monthly TOEIC exams
> REFERENCES:
V
NAME: RENILO TOLENTINO CONTACT #: 0919-260-
1367
COMPANY:ARVATO
POSITION: CSR
V
NAME: LAI DUNGCA CONTACT #:
COMPANY: 51 TALK
POSITION: ESL TEACHER
V
BRENDA CAPILI
CONTACT #: 092*-******* COMPANY: GLOBE INC.
POSITION: TSR (TIER 2)
I HEREBY CERTIFY THAT THE ABOVE INFO ARE TRUE & CORRECT TO THE BEST OF MY
KNOWLEDGE & BELIEF.
MS. SHARON ARMENTA BRIONES
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