Customer Service Administrative Assistant

Jeannie Robinson

Home: 804-***-**** Email: ******@*****.***

Administrative/Receptionist

Customer Service Expert MS Office “Power User” Adept/Written/Verbal Communicator

Key Skills

Office Skills: Telephone & Front Desk Reception Customer Service Filing Database & Records

Management Executive & Administrative Support

Reports & Spreadsheets Complaint Handling Data Entry (55 WPM)

Computer Skills: Word Excel Access Visio Outlook

Visor Windows Vista/XP

Professional Experience

Adecco (Bank of America, College Park, GA) Lockbox Extraction, 6/13 to 11/13

Excelled in role requiring the ability to handle a variety of administrative tasks and resolve

customer issues with expediency.

Excelled in role of Lockbox extractor.

Demonstrated proficiencies in accurately opening and extracting checks and correspondence per

Lockbox accounts.

Demonstrated proficiencies in accurately crediting all checks and or correspondence to the correct

account.

Other duties as assigned.

Comcast (Alpharetta, GA) Telesales, 4/13 to 6/13

Excelled in role requiring the ability to handle a variety of customer service and administrative

tasks and resolve customer issues with expediency.

Excelled in role as outbound sales agent in Call center.

Demonstrated proficiencies in accurately upgrading customer line of business.

Demonstrated proficiencies in accurately updating customer information and notifying customers

of delinquent accounts.

Other duties as assigned.

Department of Taxation (Richmond, VA) Receptionist, 2/11 to 4/11

Excelled in role requiring the ability to handle a variety of customer service and administrative

tasks and resolve customer issues with expediency.

Demonstrated proficiencies in accurately opening and sorting Virginia State tax documents.

Led “cleanup” of company database and files. Restored organization to personnel, financial and

operational records and accelerated data input, processing and retrieval times.

Consistently praised by management for the quality and timeliness of reports, attention to detail,

exemplary customer service delivery and team-player attitude.

Provided excellent customer service to clients in person and on the phone.

Other duties as assigned.

Department of Health Professional (Richmond, VA) Administrative and Office Specialist III,

3/03 to 9/08

Excelled in role requiring the ability to handle a variety of customer service and administrative

tasks and resolve customer issues with expediency.

Demonstrated proficiencies in operating printing and folding machines, mailing of Medical

Professional licenses and renewal forms.

Excelled in resolving routine equipment problems

Demonstrated proficiencies in accurately keeping daily records of production of Tri-fold form on

Excel Spreadsheet.

Demonstrated proficiencies in accurately updating data into database.

Excelled in reviewing and scanning of all Notice and Orders to the web.

Setup and test electronically ways to inspection files.

Train Copy Center Staff to scan inspection files electronically.

Served as quality control between boards and copy center.

Demonstrated proficiencies in prepping and reviewing all inspection files before scanning.

Consistently praised by management for the quality and timeliness of reports, attention to detail,

exemplary customer service delivery and team-player attitude.

Provided excellent customer service to clients in person and on phone.

Other duties as assigned

Department of Health- Vital Records (Richmond, VA) Administrative and Office Assistant,

3/99 to 11/01

Excelled in role requiring the ability to handle a variety of customer service and administrative

tasks and resolve customer issues with expediency.

Demonstrated proficiencies in accurately interpreting and keying historical data into an online

database system.

Excelled in performing quality assurance on data for accuracy and procedures.

Excelled in modifying data according to established policies and procedures.

Effectively prioritized and organized workloads to meet a demanding timeline.

Other duties as assigned

Nations Bank (Richmond, VA) Administrative and Office Assistant, 12/98 to 3/99

Excelled in role requiring the ability to handle a variety of customer service and administrative

tasks and resolve customer issues with expediency.

Demonstrated proficiencies in accurately stamping, sorting and distributing mail.

Demonstrated proficiencies in accurately photocopying documents.

Demonstrated proficiencies in accurately preparing and faxing consumer loan packages.

Other duties as assigned

Social Services Central Regional Office (Richmond, VA) n Front Desk

Receptionist/Administrative Assistant, 8/98 to 12/98

Excelled in role requiring the ability to handle a variety of customer service and administrative

tasks and resolve customer issues with expediency.

Excelled in role of front desk receptionist, greeting clients, setting up appointments, and answered

multi-line telephone system.

Provided excellent customer service to clients in person and on phone.

Demonstrated proficiencies in accurately stamping, sorting and distributing mail and state cars.

Other duties as assigned.

Provided excellent customer service to clients in person and on the phone.

Other duties as assigned.

Education

University of Phoenix (Business Management)

Contact this candidate