collections/customer services

Cynthia Kemker

***** * ****** **.

Aurora CO ****3

**************@*****.***

303-***-**** or l/m

PROFESSIONAL EXPERIENCE:

EOS/CCA 01/12- present Collector/Customer Service Agent

Telephone Collection’s for early out final billing business/ residential account’s, reconnect

For Century Link current cliental, customer service negotiation’s/payments, Lead’s 360

Thorough knowledge of Citrix Portal, Equator, AS400, Microsoft Office, PowerPoint

Post Reviews. Program’s Noble, Fas, Cmt,Crm, Innotrax for collection’s.

High Country Wire & Telephone 03/11- 01-12 Telephone Sales/Appointment

Setter Agent

• Perform Lead generation, Customer Service, Microsoft Office Suite, Outlook and Data

Entry, Skype, Lead/Manager 360,with customer service.

Track leads in Excel database, Business Development Prospecting Recruiting, 90-150

call’s, voip pre qualifications. A contract position.

Contact potential customers and schedule interviews, CRM system’s, Power Point.

Plumbline Services 03/10 – 03/11 Telephone Sales /Appointment Setter Agent

Phone sales for HVAC services to technicians and Customer Service, Data Entry

Scheduled appointments for HVAC for technicians to perform services at customer

homes and other general office duties as required, Open Office, Excel, CRM, 100 -150 call’s

daily.

ECS 02/09 – 03/10 Appointment Setter Representative

Setting appointment's for bank representatives for merchant processing solutions, CSR

Scheduled appointments for customer to meet in the office with a representative, Data

Entry

Make over 250+ calls per day in regards to customers banking issues, Sales Force,

Business Development Recruitment’s, CRM and Sales Recruitment’s, 200-300 call’s daily

needed.

Automated Business Products 10/06 – 02/09 Appointment Setter Representative

Sold printers/copiers via phone to locally owned business owners, Customer Service

Duties

Managed accounts for business owners doing manual entry, Skyp e, Sales Genie, Data

Entry

Made over 80-100 calls daily to resolve accounts with Business Development, 90 -120

dial’s.

Microtech-Tel 01/07 – 09/06 Appointment Setter for Business Sector

Set appointments for the sales staff, made cold calls doing power dialing, data entry into

computer, and other misc general office duties. crm, sales genie with Customer Service

Made 100-150 calls daily to customers in reference to their phone and internet needs.

Equity One 03/03– 01/07 Loan Originator Assistant

Prequalified home owners for mortgage/financial needs nationwide

Made local calls on power dial to home owners for financial services, CRM, Online Real

Estate

JMR Lending 04/02 – 07/03 Loan Originator Assistant

Pre-qualifying homeowners for mortgage/financial needs nationwide

Made local calls on power dial to home owners for financial services, CRM, Real Estate.

EDUCATION

Tom C. Clark DeZavala Rd. San Antonio, Tx

Choir, Technical Theater, Office Duplications Career Course of Technology, Photography,

Sociology, Drawing.

San Antonio Beauty College San Antonio, TX

pedicures, manicures majored.

San Antonio College majored in Advertising Art, minor in Business San Antonio, Tx

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