Customer Service Manager

Troy McAlpine

**** ********** **

Decatur, GA ***34

404-***-**** cell

470-***-**** Home

************@*****.***

Objective:

To serve in a responsible and challenging competitive field ultimately leading to advancement to a higher management

position.

Qualifications:

Able to formulate a plan of action to impact actual performance of department’s sales, grosses, markdowns, and inventory. I

also dedicate myself to the service of our customers.

Education:

1985 1989 Business Management, Alabama A&M University

2007 2009 Master of Theology, North Carolina Theology College

Experience:

2007 Present Shipping Manager, Carter's Distribution Center, Stockbridge, GA

Manages the daily activities of shipping functions in a distribution center. Implements procedures to improve quality,

productivity and efficiency. Ensures shipments are delivered in a timely manner. Maintains relationships with carrier vendors

and consistently resolves customer issues. Prepare and implement action plans to ensure the service center achieves set goals.

Prepare and manager safety procedures in accordance with company, OSHA, and DOT guidelines.

2006 2007 Quality Assurance, Wal Mart Logistic Warehouse, APS, /Savannah, GA

Manage warehouse entire inventory. Insure physical security standard are met, reducing / eliminating shortages, and

providing technical support on the acquisition and use of security equipment. Work with the distribution center's management

team on investigations and operations analyses.

2000 2006 General Manager, Arcese, Furst & Associates Inc. / Montvale, NJ

Responsibility are base on traveling. Travel to setup and open temporary warehouse sales stores in varies of outlet center

across the United States. We do sales for name brand apparel client such as Tommy Hilfiger, Polo, and so on so on. Also

responsible for all operational and merchandising function of the store to include sales, payroll, loss prevention, personnel,

merchandise presentation, receiving, bookkeeping, and the performance of all store associates.

1996 2000 Assistant Manager, Wal Mart Super Center/Statesboro, GA

Assist in overseeing day to day operations of entire store. Have managed up to 50 employees, including scheduling, training,

supervising daily assignments, and evaluating performance. Monitor expenditures of all store supplies, ensuring that they are

within budget. Increase profits through effective displays and merchandising. Numerous customer service skills.

1995 1996 Store Manager, 50 OFF Store/ Atlanta, GA

Control and analyze store sales and profit loss statement. Responsible for all operational and merchandising functions of the

store to include sales, payroll, loss prevention, personnel, merchandise presentation, receiving, bookkeeping, and the ultimate

performance of all stores associates.

1993 1995 Store Manager, Family Dollar/Atlanta, GA

Responsible for controlling the store inventory level, store expenses, and scheduling and training new associates.

1990 1993 Front Desk Manager, Amberley Suite Hotel/Norcross, GA

Coordinates training of new associates, for the front desk or night audit operation, and procedures. Including training on the

front desk computer software application, registering a guest and checking out guest. Auditing, balancing their individual

shift work. Also handling, and solving guests opportunities

Activities: Softball, Golfing, Bike Riding

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