Customer Service Manager

KURT G. NETHAWAY

**** ******* *****, ****, ******** 48842

PH 517-***-****

EXPERIENCE:

October 2008 to Present

Tomra/CBSI, Inc.: Service Repair/Inventory Manager, Responsible

for the Michigan Service Division of a reverse vending manufacturing

company. Hire, train, schedule, and supervise Technicians for

Michigan. Coordinate installations and service through out Lower

Michigan. Perform field service when necessary, and technical support

via phone. Maintain contact with store Directors, and their vendors

regarding our equipment. Prepare reports for our corporate office and

the corporate level of the stores that use our equipment. Manage a

warehouse for the receiving and shipping of products. Perform dial-in

diagnostics of machines as needed.

July 2002 to October 2008

Central Advertising Co.: Operations Manager, Plan, schedule, and

monitor progress of the manufacturing of custom signs. Enter orders,

and coordinate material purchasing with the Purchasing Agent. Oversee

the service department, enter time cards, ensure the accuracy of

orders being entered, prepare invoices, and provide PC support

including server maintenance. Also involved in Human Resource

activities, and production efficiency analysis.

December 1998 to November 2001

Reverse Vending Mfg.: Service Manager, Monitor and supervise employees

in a Manufacturing facility. Act as buyer for the company; provide

customer service and tech support to customers and Service Techs.

Attend trade shows to market and sell equipment, and some sales

responsibilities. Assist with quality control. Assembled and repaired

Windows and DOS computers.

May 1997 to December 1998

Wesstar Construction, Inc.: Operator, operated Cleveland Trenchers in

the installation of under drain for road construction jobs. Was also

responsible for operating a Backhoe for digging and backfill purposes.

Front loaders were used in the process for varying tasks including the

use of forks on a Caterpillar IT28 for loading and off loading of

materials, backfilling, and grading. Assisted laborers in the laying

of pipe, placing sod, seed, and mulch. Operated a Hydro seeder for

large seeding jobs.

January 1990 to February 1997

Peckham Vocational Industries: Case Manager, Crossroads Youth

Offender Program, responsibilities were to coordinate services between

Crossroads and Probate Court. Perform formal and informal staffings

with clients, parents, and referral staff. Maintain computerized

records for the participants involved in the program. Write detailed

reports describing progress toward set objectives. Assess the needs of

the youth being served and seek appropriate services.

January 1989 to January 1990

Program Aide, responsibilities included supervising up to 30

adolescents in an educational/vocational day program. Obtaining

baseline information for reports, writing detailed observation notes

on each participant. Provide crisis intervention when needed. Maintain

attendance records and records related to a level system.

June 1988 to December 1988

Community Mental Health/THI: Training and Habilitation Instructor,

responsibilities were implementing written plans for Developmentally

Disabled Adults, assist in training, self-care and pre-vocational

skills. Perform prescribed interventions for participants with

behavioral impairments.

February 1988 to March 1988

St. Lawrence Hospital: Psychiatric Technician, responsibilities

consisted of monitoring and supervising patients on a mental health

ward, assist patients with daily self-care, provide written and verbal

feedback to the clinical staff. Provide crisis intervention when

necessary.

February 1985 to February 1988

St. Vincent Home for Children: Child Care Worker, implemented

behavior modification/reality therapy program to adolescents with

emotional impairments in a residential treatment setting. Scheduled

and supervised recreational activities, instructed youth in the areas

of socialization and daily life skills.

EDUCATION:

Career Quest, A+, and MCP certification.

Computer Data, Inc., Computer Network Administration courses for

Novell NetWare 4.11.

Lansing Community College, Lansing, Michigan - Human Services Courses,

Criminal Justice, and Computer Information Systems.

H.S. Diploma Lansing Everett High School

SKILLS AND ABILITIES:

A+ Certified, MCP Certified

Familiar with the following computer software programs:

WordPerfect 5.1/6.1 MS Word 6.0, 97

MS Windows 3.11/95/98/2000/XP

MS Access MS Excel MS DOS 6.22

Self motivated, able to work independently and in a team setting. Get

along well with others, excellent communication skills both written

and verbal. Enjoy furthering skills through training and education.

Contact this candidate