Human Resources Customer Service
Resume:
Tamara L. O'Brien
Over ** years of Human Resources experience in engineering and information
technology environments. Excellent Customer Service background and problem
solving skills. Experienced several mergers & acquisitions, participated on
transition teams, and executed transition plans.
. Employee Relations
. Dispute Resolution Process
. Ethics
. Benefits Administration
. HR Information Systems
. Policies & Procedures
. Some Labor Relations
. Recruiting/Employment
. EEO/AAP
Telesis Corporation- June 2008-present
Responsible for entire Human Resources Department and functions for entire
life cycle of Human Resources department to include recruiting efforts.
Areas of responsibility: HR policies and procedures, benefits
administration, employee relations, workers compensation administration and
Federal, State and local government compliance. Managed and provided
oversight and approval process for SCA contracts with wage determination
administration. Monitored salary actions and administration of HR Corporate
review on these contracts to comply under Davis Bacon Act. Managed and
provided corporate oversight of business-unit HR departments including
employee performance-improvement plans and layoff requests. Administered
insurance programs and negotiated contracts with indemnity carrier and
HMOs. Developed benefit plan summary descriptions and employee benefit
communication programs.
Toll Brothers- Sterling, Virginia - January 2006- June 2008
Human Resources Manager
Managed employee relations, ethics, and HR department in the business unit
for a large home building company with over 900 employees in the region.
Responsibilities included investigations, statistical reporting, climate
sensing, training, administration, Ensured programs complied with
corporate, Federal, State and local regulations. Managed the region Human
Resources daily activities and managed two HR assistants. Managed and
facilitated region and Corporate business goals with consistency and
compliance in the process of daily activities.
Aquiline, Inc. - 2005-2006 (Company lost contract)
Human Resources Manager
Managed employee relations, and HR department for a small Women Owned
company with 200 employees in the company. Responsibilities included
investigations, statistical reporting, climate sensing, training,
administration and all other Human Resources roles and responsibilities,
Ensured programs complied with corporate, Federal, State and local
regulations. Managed the Human Resources daily activities for a large
contract in Martinsburg. WV. Managed and facilitated region and corporate
business goals with consistency and compliance in accordance with state,
local and federal law.
Northrop Grumman Information Technology Sector, Herndon, Virginia
Sr. Director, Labor Relations, Dispute Resolution, Ethics- January 2003 -
October 2003
Managed and provided oversight of efforts on the sector Union Committee.
Participated in union strategy meetings for upcoming negotiations. Worked
extensively with functional, program management, and legal departments in
preparation for negotiations. Developed an activity matrix to assist in
monitoring and tracking union activity. Responsible for committee tasking
and oversight of participant progress and execution for negotiation
preparation. Responsible for ensuring all tasks and union activity reviews
were completed and accomplished prior to union negotiations. Served as an
alternate team member on the Corporate Union Committee. Recently
participated as a team member in company-level negotiations with law
department, company management and union members. Managed the Dispute
Resolution (grievances and arbitrations) and Reduction in Force (RIF)
processes. Responsible for development of process flows, communications
and training for these company programs. Responsible for weekly status
reports and presentations on company programs to company officials.
Responsible for writing sector service agreement in business area to
provide a clear line of responsibility for services to the business units.
Collaborated with business unit management to ensure agreement and approval
on the proposed level of service. Developed excellent business
relationships with functional area management to meet company goals.
Responsible for managing the corporate ethics program at the sector level.
Successfully communicated and carried out training and development of nine
Business Conduct Officers (BCOs) to include developing Ethics presentations
and training for 23K employees. Managed and hosted the sector Senior
Ethics Committee comprised of Corporate and Sr. Officials. Communicated and
reported status of on-going initiatives, discussed systemic issues for
future projects and presented metrics and statistical reporting.
Responsible for execution of corporate initiatives regarding ethics
training, communications, investigations and reporting requirements.
Successfully worked with a website development team to design and
streamline ethics training and statistical reporting. Responsible for
communication plan to rollout the new system and collaborate with other
sector Ethics departments to initiate cross company usage of the system.
Participated with legal, finance, regulatory compliance, contracts, and
export control to evaluate processes and procedures. Managed sector Ethics
Committee (10-15 participants) to promote Ethics in the Workplace, deliver
training, write monthly articles to promote and educate employees on the
program. One of eight lead members of the Corporate Inter-Sector Ethics
Committee hosted by the Corporate Ethics Director. Routinely audited BCO's
business unit programs and records to ensure compliance with the corporate
audit programs. Responsible for DCAA audits through the financial
organization on Ethics compliance under Sarbanes- Oxley.
Northrop Grumman Information Technology Sector, Herndon, Virginia (23,000
employees)
Employee Relations, Reduction-in-Force, Ethics January 2001 - January
2003
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Tamara L. O'Brien
Managed the Employee Relations organization. Oversaw & ethics and employee
relations' investigations. Performed "high risk" case investigations.
Implemented and managed company Dispute Resolution process to include
training of HR generalists and managers. Managed the oversight and wrote
formal responses to outside agency charges. Monitored agency response
activity for eight business working with HR generalists, management and
executives. Managed the Reduction -In- Force process to include review
and approval of RIF actions. Developed process flows to streamline
Reduction in Force timelines for approval and compliance.
Implemented corporate ethics program to include investigations, statistical
reporting, metrics, case management, case log maintenance, and BCO
training. Monitored open line and case requirements. Coordinated corporate
ethics initiatives throughout the sector. Managed BCO pre-audits and
business unit compliance. Successfully passed every annual corporate audit
review. Designed and developed Sector Employee Handbook for website
publishing. Responsible for updates and employee Handbook communications.
Participated on Sector transition team to ensure transition plans for the
HR re-organization of the new Sector were implemented and executed.
Logicon, Inc. A Sector of the Northrop Grumman Company, Herndon, Virginia
Manager, Employee Relations, Ethics & Employment January 1999- December
2000
Managed employee relations, ethics, EEO & affirmative action programs for a
two and a half billion-dollar information technology company with over
13,000 employees. Responsibilities included investigations, statistical
reporting, climate sensing, training, administration, and government
reporting for the EEO-1 and VETS-100 programs. Ensured that programs
complied with corporate, Federal, State and local regulations. Managed the
corporate ethics program to include BCO training. Managed the MAC and
Arbitration process. Provided training in the corporate dispute resolution
process. Managed the RIF process and facilitated consistency and
compliance in the selection process. Coordinated EEO/Affirmative Action
programs and agency charges.
Updated and interpreted HR policies and procedures for the sector. Designed
and developed an employee handbook ("Working with Northrop Grumman").
Implemented a Shared Service Organization for the Employee Relations and
EEO departments. Provided guidance and facilitated processes in other areas
of the HR organization during implementation. Managed the employment
function and integration of legacy business units into a job posting
system. Provided new-user training on the system. Developed and managed a
successful special-employee referral program. Managed overall HR
generalist support & policy decisions through shared service organization
for the Sector.
Logicon, Inc. A Sector of the Northrop Grumman Company, Herndon, Virginia
HR Information System Specialist (Transition position to migrate new HRIS
for sector)
November 1998 - May 1999
Facilitated a successful migration from a legacy HR information system to a
new system. Coordinated HR conversion requirements, assisted in process and
data validation. Provided training to HR representatives on new system.
Guided HR departments during development of the Logicon HQ HR organization.
Logicon, Inc. Information Technology Group, Arlington, Virginia
Human Resources Manager August 1996 - November 1998
Managed compliance, benefits, salary administration, employee life-cycle
administration, employee relations, investigations and affirmative action
programs for an operating unit of two hundred-sixty employees. Developed
recruiting strategy for intelligence community programs to increase
employee base and revenue. Developed and managed a successful special-
employee referral program. Provided management training in sexual
harassment and workplace violence. Monitored statistical reporting for
business unit HR metric requirements. Managed overseas goods and services
for contract in Germany.
Syscon Corporation Inc., Washington, D.C. (Purchased by Logicon, Inc.)
Corporate HR Manager February 1990 - August 1996
Managed HR for a 50 million-dollar company with 1800 employees. Areas of
responsibility: HR policies and procedures, benefits administration,
employee relations, workers compensation administration and Federal, State
and local government compliance. Served as corporate HR liaison for DCAA
compliance audits. Managed and provided oversight and approval process for
SCA contracts with wage determination administration. Monitored salary
actions and administration of HR Corporate review on these contracts to
comply under Davis Bacon Act. Managed and coordinated briefing on Davis
Bacon Act for executives and program managers with company attorneys to
understand legal ramifications and administration responsibilities for
contract administration. Managed and provided corporate oversight of
business-unit HR departments including employee performance-improvement
plans and layoff requests. Administered insurance programs and negotiated
contracts with indemnity carrier and twenty HMOs. Developed benefit plan
summary descriptions and employee benefit communication programs.
Supervised five employees. Human Resources Team lead for company transition
plan.
Syscon Corporation Inc., Washington, D.C.
Corporate HR Administrator/Assistant
July 1979 - February 1990
Provided guidance to management, HR representatives and employees in all HR
areas. Designed a salary system using the Hay Associates point system.
Reviewed new-hire packages, salary changes, personnel actions, and
terminations for compliance. Responsible for personnel records for over
5000 files. Prepared data for input to payroll system. Set up a Deltek
payroll system and managed HR and payroll for a new 200-employee
subsidiary. Coordinated DCAA audits and provided support. Administered
COBRA and provided design requirements for the HR information system.
Implemented drug-testing program. Developed and maintained Personnel
Coordinator's Handbook and provided training to division-level HR
representatives. Supervised two employees. From July 1979 to December
1980, worked with a document management team to implement a documentation
retrieval system for a Department of the Navy (NAVAIR) contract.
Implemented the system for the client and maintained documents. Trained a
documentation assistant to implement program at the client site. Provided
continued support to meet contract deadlines.
Ashford College- Currently pursuing Associates degree in Business
Administration, Feb. 05
Training and Courses
University of Virginia
Labor Relations
. Human Resources Management
. Organizational Change & Development
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Tamara O'Brien
Other Courses
. Employment Law Certification
. Understanding Social Styles
. Train the Trainer
. Business Writing Skills
. Wages Hours & Pay
. Human Resources and the Law
. EEOC Compliance /Affirmative Action Plans
Knowledgeable in Microsoft Office Applications
Contact this candidate