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Human Resources Customer Service

Location:
Charles Town, WV
Salary:
100K plus
Posted:
December 13, 2014

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Resume:

Tamara L. O'Brien

703-***-****

Over ** years of Human Resources experience in engineering and information

technology environments. Excellent Customer Service background and problem

solving skills. Experienced several mergers & acquisitions, participated on

transition teams, and executed transition plans.

. Employee Relations

. Dispute Resolution Process

. Ethics

. Benefits Administration

. HR Information Systems

. Policies & Procedures

. Some Labor Relations

. Recruiting/Employment

. EEO/AAP

Telesis Corporation- June 2008-present

Responsible for entire Human Resources Department and functions for entire

life cycle of Human Resources department to include recruiting efforts.

Areas of responsibility: HR policies and procedures, benefits

administration, employee relations, workers compensation administration and

Federal, State and local government compliance. Managed and provided

oversight and approval process for SCA contracts with wage determination

administration. Monitored salary actions and administration of HR Corporate

review on these contracts to comply under Davis Bacon Act. Managed and

provided corporate oversight of business-unit HR departments including

employee performance-improvement plans and layoff requests. Administered

insurance programs and negotiated contracts with indemnity carrier and

HMOs. Developed benefit plan summary descriptions and employee benefit

communication programs.

Toll Brothers- Sterling, Virginia - January 2006- June 2008

Human Resources Manager

Managed employee relations, ethics, and HR department in the business unit

for a large home building company with over 900 employees in the region.

Responsibilities included investigations, statistical reporting, climate

sensing, training, administration, Ensured programs complied with

corporate, Federal, State and local regulations. Managed the region Human

Resources daily activities and managed two HR assistants. Managed and

facilitated region and Corporate business goals with consistency and

compliance in the process of daily activities.

Aquiline, Inc. - 2005-2006 (Company lost contract)

Human Resources Manager

Managed employee relations, and HR department for a small Women Owned

company with 200 employees in the company. Responsibilities included

investigations, statistical reporting, climate sensing, training,

administration and all other Human Resources roles and responsibilities,

Ensured programs complied with corporate, Federal, State and local

regulations. Managed the Human Resources daily activities for a large

contract in Martinsburg. WV. Managed and facilitated region and corporate

business goals with consistency and compliance in accordance with state,

local and federal law.

Northrop Grumman Information Technology Sector, Herndon, Virginia

Sr. Director, Labor Relations, Dispute Resolution, Ethics- January 2003 -

October 2003

Managed and provided oversight of efforts on the sector Union Committee.

Participated in union strategy meetings for upcoming negotiations. Worked

extensively with functional, program management, and legal departments in

preparation for negotiations. Developed an activity matrix to assist in

monitoring and tracking union activity. Responsible for committee tasking

and oversight of participant progress and execution for negotiation

preparation. Responsible for ensuring all tasks and union activity reviews

were completed and accomplished prior to union negotiations. Served as an

alternate team member on the Corporate Union Committee. Recently

participated as a team member in company-level negotiations with law

department, company management and union members. Managed the Dispute

Resolution (grievances and arbitrations) and Reduction in Force (RIF)

processes. Responsible for development of process flows, communications

and training for these company programs. Responsible for weekly status

reports and presentations on company programs to company officials.

Responsible for writing sector service agreement in business area to

provide a clear line of responsibility for services to the business units.

Collaborated with business unit management to ensure agreement and approval

on the proposed level of service. Developed excellent business

relationships with functional area management to meet company goals.

Responsible for managing the corporate ethics program at the sector level.

Successfully communicated and carried out training and development of nine

Business Conduct Officers (BCOs) to include developing Ethics presentations

and training for 23K employees. Managed and hosted the sector Senior

Ethics Committee comprised of Corporate and Sr. Officials. Communicated and

reported status of on-going initiatives, discussed systemic issues for

future projects and presented metrics and statistical reporting.

Responsible for execution of corporate initiatives regarding ethics

training, communications, investigations and reporting requirements.

Successfully worked with a website development team to design and

streamline ethics training and statistical reporting. Responsible for

communication plan to rollout the new system and collaborate with other

sector Ethics departments to initiate cross company usage of the system.

Participated with legal, finance, regulatory compliance, contracts, and

export control to evaluate processes and procedures. Managed sector Ethics

Committee (10-15 participants) to promote Ethics in the Workplace, deliver

training, write monthly articles to promote and educate employees on the

program. One of eight lead members of the Corporate Inter-Sector Ethics

Committee hosted by the Corporate Ethics Director. Routinely audited BCO's

business unit programs and records to ensure compliance with the corporate

audit programs. Responsible for DCAA audits through the financial

organization on Ethics compliance under Sarbanes- Oxley.

Northrop Grumman Information Technology Sector, Herndon, Virginia (23,000

employees)

Employee Relations, Reduction-in-Force, Ethics January 2001 - January

2003

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Tamara L. O'Brien

Managed the Employee Relations organization. Oversaw & ethics and employee

relations' investigations. Performed "high risk" case investigations.

Implemented and managed company Dispute Resolution process to include

training of HR generalists and managers. Managed the oversight and wrote

formal responses to outside agency charges. Monitored agency response

activity for eight business working with HR generalists, management and

executives. Managed the Reduction -In- Force process to include review

and approval of RIF actions. Developed process flows to streamline

Reduction in Force timelines for approval and compliance.

Implemented corporate ethics program to include investigations, statistical

reporting, metrics, case management, case log maintenance, and BCO

training. Monitored open line and case requirements. Coordinated corporate

ethics initiatives throughout the sector. Managed BCO pre-audits and

business unit compliance. Successfully passed every annual corporate audit

review. Designed and developed Sector Employee Handbook for website

publishing. Responsible for updates and employee Handbook communications.

Participated on Sector transition team to ensure transition plans for the

HR re-organization of the new Sector were implemented and executed.

Logicon, Inc. A Sector of the Northrop Grumman Company, Herndon, Virginia

Manager, Employee Relations, Ethics & Employment January 1999- December

2000

Managed employee relations, ethics, EEO & affirmative action programs for a

two and a half billion-dollar information technology company with over

13,000 employees. Responsibilities included investigations, statistical

reporting, climate sensing, training, administration, and government

reporting for the EEO-1 and VETS-100 programs. Ensured that programs

complied with corporate, Federal, State and local regulations. Managed the

corporate ethics program to include BCO training. Managed the MAC and

Arbitration process. Provided training in the corporate dispute resolution

process. Managed the RIF process and facilitated consistency and

compliance in the selection process. Coordinated EEO/Affirmative Action

programs and agency charges.

Updated and interpreted HR policies and procedures for the sector. Designed

and developed an employee handbook ("Working with Northrop Grumman").

Implemented a Shared Service Organization for the Employee Relations and

EEO departments. Provided guidance and facilitated processes in other areas

of the HR organization during implementation. Managed the employment

function and integration of legacy business units into a job posting

system. Provided new-user training on the system. Developed and managed a

successful special-employee referral program. Managed overall HR

generalist support & policy decisions through shared service organization

for the Sector.

Logicon, Inc. A Sector of the Northrop Grumman Company, Herndon, Virginia

HR Information System Specialist (Transition position to migrate new HRIS

for sector)

November 1998 - May 1999

Facilitated a successful migration from a legacy HR information system to a

new system. Coordinated HR conversion requirements, assisted in process and

data validation. Provided training to HR representatives on new system.

Guided HR departments during development of the Logicon HQ HR organization.

Logicon, Inc. Information Technology Group, Arlington, Virginia

Human Resources Manager August 1996 - November 1998

Managed compliance, benefits, salary administration, employee life-cycle

administration, employee relations, investigations and affirmative action

programs for an operating unit of two hundred-sixty employees. Developed

recruiting strategy for intelligence community programs to increase

employee base and revenue. Developed and managed a successful special-

employee referral program. Provided management training in sexual

harassment and workplace violence. Monitored statistical reporting for

business unit HR metric requirements. Managed overseas goods and services

for contract in Germany.

Syscon Corporation Inc., Washington, D.C. (Purchased by Logicon, Inc.)

Corporate HR Manager February 1990 - August 1996

Managed HR for a 50 million-dollar company with 1800 employees. Areas of

responsibility: HR policies and procedures, benefits administration,

employee relations, workers compensation administration and Federal, State

and local government compliance. Served as corporate HR liaison for DCAA

compliance audits. Managed and provided oversight and approval process for

SCA contracts with wage determination administration. Monitored salary

actions and administration of HR Corporate review on these contracts to

comply under Davis Bacon Act. Managed and coordinated briefing on Davis

Bacon Act for executives and program managers with company attorneys to

understand legal ramifications and administration responsibilities for

contract administration. Managed and provided corporate oversight of

business-unit HR departments including employee performance-improvement

plans and layoff requests. Administered insurance programs and negotiated

contracts with indemnity carrier and twenty HMOs. Developed benefit plan

summary descriptions and employee benefit communication programs.

Supervised five employees. Human Resources Team lead for company transition

plan.

Syscon Corporation Inc., Washington, D.C.

Corporate HR Administrator/Assistant

July 1979 - February 1990

Provided guidance to management, HR representatives and employees in all HR

areas. Designed a salary system using the Hay Associates point system.

Reviewed new-hire packages, salary changes, personnel actions, and

terminations for compliance. Responsible for personnel records for over

5000 files. Prepared data for input to payroll system. Set up a Deltek

payroll system and managed HR and payroll for a new 200-employee

subsidiary. Coordinated DCAA audits and provided support. Administered

COBRA and provided design requirements for the HR information system.

Implemented drug-testing program. Developed and maintained Personnel

Coordinator's Handbook and provided training to division-level HR

representatives. Supervised two employees. From July 1979 to December

1980, worked with a document management team to implement a documentation

retrieval system for a Department of the Navy (NAVAIR) contract.

Implemented the system for the client and maintained documents. Trained a

documentation assistant to implement program at the client site. Provided

continued support to meet contract deadlines.

Ashford College- Currently pursuing Associates degree in Business

Administration, Feb. 05

Training and Courses

University of Virginia

Labor Relations

. Human Resources Management

. Organizational Change & Development

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Tamara O'Brien

Other Courses

. Employment Law Certification

. Understanding Social Styles

. Train the Trainer

. Business Writing Skills

. Wages Hours & Pay

. Human Resources and the Law

. EEOC Compliance /Affirmative Action Plans

Knowledgeable in Microsoft Office Applications



Contact this candidate