Customer Service Sales
Resume:
Vanessa Buchanan
Las Vegas, Nevada, 89108 United States
**********@*****.***
PROFESSIONAL EXPERIENCE
WAL-MART, Las Vegas, Nevada United States
Customer Service Manager, May 2010 – Apr 2013
Provide customer service by greeting and assisting customers, and responding to customer
inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in
performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Instruct staff on how to handle difficult and complicated sales.
Assign employees to specific duties.
Enforce safety, health, and security rules.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and
selling merchandise.
Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Provide customer service by greeting and assisting customers, and responding to customer
inquiries and complaints.
T. J. MAXX, Las Vegas, Nevada United States
C S R, Dec 2007 – Aug 2008
Confer with customers by telephone or in person to provide information about products or
services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators,
cash registers, or optical price scanners.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies.
Process merchandise returns and exchanges.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as
mopping floors and emptying trash cans.
Stock shelves, and mark prices on shelves and items.
Request information or assistance using paging systems.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and
that there is adequate change.
Calculate total payments received during a time period, and reconcile this with total sales.
Monitor checkout stations to ensure that they have adequate cash available and that they are
staffed appropriately.
Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and
carrying out customers' items.
Cash checks for customers.
2500 North Rainbow Blvd.#1040 Las Vegas,, Nevada,, 89108 United States 702-***-**** **********@*****.***
TACO BELL, Las Vegas, Nevada United States
Shift Manager, Jan 2000 – Jul 2004
Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
Accept payment from customers, and make change as necessary.
Request and record customer orders, and compute bills using cash registers, multicounting
machines, or pencil and paper.
Clean and organize eating, service, and kitchen areas.
Communicate with customers regarding orders, comments, and complaints.
Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads,
soups, pizza, or coffee using proper safety precautions and sanitary measures.
Select food items from serving or storage areas and place them in dishes, on serving trays, or in
takeout bags.
Perform personnel activities such as supervising and training employees.
Monitor and order supplies or food items and restock as necessary to maintain inventory.
Compile and balance cash receipts at the end of the day or shift.
Perform various financial activities such as cash handling, deposit preparation, and payroll.
Supervise and participate in kitchen and dining area cleaning activities.
Estimate ingredients and supplies required to prepare a recipe.
Resolve customer complaints regarding food service.
Control inventories of food, equipment, smallware, and liquor, and report shortages to designated
personnel.
Observe and evaluate workers and work procedures to ensure quality standards and service, and
complete disciplinary write-ups.
Assign duties, responsibilities, and work stations to employees in accordance with work
requirements.
Analyze operational problems, such as theft and wastage, and establish procedures to alleviate
these problems.
Perform personnel actions, such as hiring and firing staff, providing employee orientation and
training, and conducting supervisory activities, such as creating work schedules or organizing
employee time sheets.
Recommend measures for improving work procedures and worker performance to increase
service quality and enhance job safety.
Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or
serving wine and liquor.
Record production, operational, and personnel data on specified forms.
EDUCATION
Pioneer High School, Pioneer, Louisiana United States
High School Diploma, May 1983
ADDITIONAL SKILLS
I have many years of management experience, customer service and cashering and some
computer knowledge, as well as supervisor experience. I feel I would be a great candidate for any
job in my line of work.
2500 North Rainbow Blvd.#1040 Las Vegas,, Nevada,, 89108 United States 702-***-**** **********@*****.***
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