Manager Service

GLENN LLAMERA CABANGBANG

[pic]

****-* ******** ** **** Street, Sta. Cruz, Manila, Philippines

Mobile: 092******** /091*-*******

Landline: 732-6252

*********@*****.***

VOCATIONAL OBJECTIVE:

To obtain the position as a Butler

WORK EXPERIENCE:

(Feb.2014 - Sept.2014) IKKORYU FUKUOKA RAMEN

Century City Mall, Kalayaan

Avenue,

Brgy. Poblacion, Makati City,

Philippines

Management

Trainee/Supervisor

. Responsible to ensure approved policies and procedures are adhered

to and maintained.

. Investigates and resolves food quality, employee, and service

complaints.

. Inspects dining area and ensures cleanliness, organization and

dining area courtesy.

. Analyzes and recognizes deficiencies or problems areas and provides

solutions to achieve desired results.

. Maintains adequate inventory to ensure adequate quantities are

maintained and

Spoilage minimized

. Completes required paperwork and recording of transactions.

. Open and close shift in accordance with the manager's checklist.

. Be on the floor during the entire meal period and ensure adequate

coverage.

. Assisting dining staff members and receptionist in their job duties

HH SHEIKH MANSOUR BIN ZAYED AL NAHYAN

PRIVATE AFFAIRS OFFICE.

Al Bateen Beach Palace, Abu Dhabi, United

Arab Emirates

(Jan.2012 - Feb. 2013) Palace Butler

. Reports directly to the butler service supervisor.

. Responds to the needs of His Highness and his VIP's/guests

. Prepares silverwares, glasswares and china wares for the

food service.

. Organizes His Highness' bedroom, office and dining room.

. Provides personal assistance to His Highness.

. Supervises the food preparation for His Highness and his

VIP's/guests.

. Oversees the housekeeping and maintenance needs of the

palace.

C AP JULUCA HOTEL AND RESORT

Maundays Bay, Anguilla, Leeward Islands,

British West Indies (Caribbean)

(Nov. 2005 - Aug. 2011) Butler/Room Service Waiter

. Reports directly to the Villa Manager and during his day

off directly to the

Villa Operations Manager.

. Takes good care of the guests from arrival until departure

. And immediately responds to their needs and requests.

. Answers telephone and delivers messages.

. Makes reservations for guest.

. Oversees serving of luncheon and dinner, sets table, keeps

silverware, glassware and chinaware intact.

. Supervises the cleanliness of the villa. Coordinates with

maintenance department for any repairs.

. Performs other services as requested such as mixing and

serving cocktails, tea and coffee.

. Reports to Room Service Manager when assigned to Room

Service.

. Delivers complimentary champagnes and amenities to arrival

rooms.

. Prepares guest order according to hotel standard and

specifications.

. Delivers and serves the order to the guest room.

. Provides clearing of tray and dishes.

. Sets up table and provides service to private beach dinner

requests.

(Oct. 2002- Mar. 2005) COSTA CRUISES GENOA, ITALY

manned by Magsaysay Maritime

Corporation,

T.M. Kalaw, Manila

Snack Steward at Costa Victoria's Bolero Restaurant, Costa

Atlantica's Boticelli Restaurant and Costa Romantica's

Giardino Restaurant.

. Reports directly to the Buffet Supervisor.

. Responsible for opening and closing buffet station during

breakfast, lunch, snack, and sometimes alternative dinner.

. Assists passengers to their tables.

. Responsible for cleaning the station in accordance with

United States Public Health standards.

. Works as an assistant waiter at the main dining room upon

the request of the Restaurant Manager.

. Works at the Pizzeria and coffee station.

. Responsible for operating and cleaning food service

machines.

(Jun. 1999- Jul. 2001) AL SALAM HOLIDAY INN

Kilo 2 Makkah Road corner King

Khaled, Street,

Jeddah, Saudi Arabia

Waiter at Al Roshan Restaurant, Al Diwaniya Tea Lounge and room

service (2000-2001)

. Reports directly to the Captain Waiter and during his day

off, directly to the Restaurant Manager.

. Responsible for opening and closing of the outlets

according to schedule.

. Responsible for food preparation, guest service,

cashiering, stock control and maintenance.

. Provides assistance to banquet functions and outside

catering when needed.

Busboy at Al Roshan Restaurant, Al

Diwaniya Tea Lounge and room service (1999-2000)

. Clears the dirty plates, glasses, and silverwares from

dining room tables.

. Wipes down and sanitizes table and makes sure chairs are

clean.

. Resets table.

(1997 -1998) JOLLIBEE FAST FOOD RESTAURANT

SM City Annex North Edsa, Quezon City

Store Marketing Assistant.

. Reports directly to the Senior Marketing Officer and during

her day off, directly to the Assistant Restaurant Manager.

. Responsible for kiddie party reservation, confirmation and

booking.

. Responsible for party preparation, promos and cash

handling.

(1996) HYATT REGENCY MANILA

Roxas Boulevard, Pasay City

Practicum Trainee

. Assists in three departments namely Materials Management,

Public

Area House Keeping and Food & Beverage (Japanese

Restaurant)

(1994) BARRIO FIESTA RESTAURANT

Quirino Hi-way Sangandaan Novaliches, Quezon City

Practicum Trainee

. Assists in the dining room area

AWARDS AND COMMENDATIONS/ TRAININGS AND SEMINARS ATTENDED:

Cap Juluca Hotel and Resort Awards:

. Certificate of appreciation and achievement, November 2005-

August 2011

. Departmental employee of the month, Room Service,

January 2010, July 2009, March 2009, July 2007, April

2007,

January 2007,

. Achievement certificate for perfect attendance 2008-2009

and 2009-2010

. Extra mile award for extra ordinary service, June 2006

. Guests' choice award, 2005-2006.

. Certificate of achievement (Hotel Butler), 2006

. Certificate of completion from the Educational Institute of

the American Hotel and Motel Association (Customers for

keeps: Providing exceptional service professional seminar)

Costa Crociere:

. Certificate of appreciation (Restaurant Training

Course),February 25 to April 3, 2002

. Certificate of completion (Employee's Excellence

Cascading Program), March 18, 2002

Al Salam Holiday Inn:

. Certificate of attendance REZA Hygiene's "Basic Food

Hygiene", October 2000

. Certificate of attendance (World of Welcome Training), May

2000

. Certificate of successful completion (Nine Topics Basic

Skills Training for Al Roshan Restaurant), May 10-26, 2000

. Certificate of successful completion (Hygiene and Cleaning

Procedures) June 24, 2000

. Certificate of attendance and examination for having

successfully completed the training course and passing 90%

the written examination for Food and Beverage Menu

Knowledge, July 13, 2000.

OTHER TRAININGS ATTENDED:

. 100 hours of catering management training at the Caf

Hasmin, PUP. February 27, 1996.

. Basic telephone skills training at Hyatt Regency, Manila.

April 15, 1996

. Basic safety course training at the Magsaysay Training

Center. September 03 - 13, 2001.

. Shipboard familiarization course at the Magsaysay Training

Center. March

20, 2002.

. Passenger ship instruction and training in accordance to

STCW'95 code. . Costa Victoria, October 09, 2002. Costa

Atlantica, August 23, 2003. Costa Romantica, May 29 & June

10, 2004.

. Training course in crowd management, passenger safety and

safety training for personnel providing direct services to

passengers in passenger spaces at the International

Maritime Training Foundation Inc. July 23 & 25, 2005.

. Ship security awareness training at the International

Maritime Training Foundation Inc. July 26, 2005.

. Training course in proficiency in survival craft and rescue

boats (other than fast rescue boats) at the Southern

Institute of Maritime Studies. July 27 - 30, 2005

EDUCATON:

1997. Polytechnic University of the Philippines

Sta. Mesa Manila

Bachelor in Hotel and Restaurant Management

Graduated upper half of the class

Member of HRM Society

1989.1993 Sacred Heart Academy of Novaliches

Zabarte, Novaliches, Quezon City

Secondary Education

1983.1989 Novaliches Elementary School

Brgy. Gulod, Novaliches, Quezon City

Primary Education.

PERSONAL INFORMATION:

My hobbies and interest includes basketball, photography, videography,

reading, music, internet surfing, bullworker workout. I'm married to

Judhes Bondoc-Cabangbang, Branch Operations Officer at Metrobank Zurbaran.

I'm a Filipino citizen. I stand at 5ft. & 9in. and weigh in at 76 kg.

REFERENCES:

Dr. Phyllis Fleming-Banks, Human Resources Director

Cap Juluca Hotel, Maundays Bay, Anguilla BWI.

Telephone: +1-264-***-****, +126*******. Fax: +1-264-***-****

E-mail: *********@***********.***

Brigida Sowa, Overseas Marketing Director of Skyworld Business Merger

Sandals Resort, Montego Bay, St. James, Jamaica, West Indies

Telephone: +1-876-***-**** local 6854, +1-876-***-****, +1-876-***-****,

+1-876-***-****

E-mail: **********@*****.***, ****************@*****.***

Jesus Alcantara, former Food and Beverage supervisor of Cap Juluca Hotel

Brgy. Villegas, Pozzorubio, Pangasinan, Philippines

Telephone: +639**********, +639*********

E-mail: ****************@*****.***

Contact this candidate