Manager Service
Resume:
GLENN LLAMERA CABANGBANG
[pic]
****-* ******** ** **** Street, Sta. Cruz, Manila, Philippines
Mobile: 092******** /091*-*******
Landline: 732-6252
acg016@r.postjobfree.com
VOCATIONAL OBJECTIVE:
To obtain the position as a Butler
WORK EXPERIENCE:
(Feb.2014 - Sept.2014) IKKORYU FUKUOKA RAMEN
Century City Mall, Kalayaan
Avenue,
Brgy. Poblacion, Makati City,
Philippines
Management
Trainee/Supervisor
. Responsible to ensure approved policies and procedures are adhered
to and maintained.
. Investigates and resolves food quality, employee, and service
complaints.
. Inspects dining area and ensures cleanliness, organization and
dining area courtesy.
. Analyzes and recognizes deficiencies or problems areas and provides
solutions to achieve desired results.
. Maintains adequate inventory to ensure adequate quantities are
maintained and
Spoilage minimized
. Completes required paperwork and recording of transactions.
. Open and close shift in accordance with the manager's checklist.
. Be on the floor during the entire meal period and ensure adequate
coverage.
. Assisting dining staff members and receptionist in their job duties
HH SHEIKH MANSOUR BIN ZAYED AL NAHYAN
PRIVATE AFFAIRS OFFICE.
Al Bateen Beach Palace, Abu Dhabi, United
Arab Emirates
(Jan.2012 - Feb. 2013) Palace Butler
. Reports directly to the butler service supervisor.
. Responds to the needs of His Highness and his VIP's/guests
. Prepares silverwares, glasswares and china wares for the
food service.
. Organizes His Highness' bedroom, office and dining room.
. Provides personal assistance to His Highness.
. Supervises the food preparation for His Highness and his
VIP's/guests.
. Oversees the housekeeping and maintenance needs of the
palace.
C AP JULUCA HOTEL AND RESORT
Maundays Bay, Anguilla, Leeward Islands,
British West Indies (Caribbean)
(Nov. 2005 - Aug. 2011) Butler/Room Service Waiter
. Reports directly to the Villa Manager and during his day
off directly to the
Villa Operations Manager.
. Takes good care of the guests from arrival until departure
. And immediately responds to their needs and requests.
. Answers telephone and delivers messages.
. Makes reservations for guest.
. Oversees serving of luncheon and dinner, sets table, keeps
silverware, glassware and chinaware intact.
. Supervises the cleanliness of the villa. Coordinates with
maintenance department for any repairs.
. Performs other services as requested such as mixing and
serving cocktails, tea and coffee.
. Reports to Room Service Manager when assigned to Room
Service.
. Delivers complimentary champagnes and amenities to arrival
rooms.
. Prepares guest order according to hotel standard and
specifications.
. Delivers and serves the order to the guest room.
. Provides clearing of tray and dishes.
. Sets up table and provides service to private beach dinner
requests.
(Oct. 2002- Mar. 2005) COSTA CRUISES GENOA, ITALY
manned by Magsaysay Maritime
Corporation,
T.M. Kalaw, Manila
Snack Steward at Costa Victoria's Bolero Restaurant, Costa
Atlantica's Boticelli Restaurant and Costa Romantica's
Giardino Restaurant.
. Reports directly to the Buffet Supervisor.
. Responsible for opening and closing buffet station during
breakfast, lunch, snack, and sometimes alternative dinner.
. Assists passengers to their tables.
. Responsible for cleaning the station in accordance with
United States Public Health standards.
. Works as an assistant waiter at the main dining room upon
the request of the Restaurant Manager.
. Works at the Pizzeria and coffee station.
. Responsible for operating and cleaning food service
machines.
(Jun. 1999- Jul. 2001) AL SALAM HOLIDAY INN
Kilo 2 Makkah Road corner King
Khaled, Street,
Jeddah, Saudi Arabia
Waiter at Al Roshan Restaurant, Al Diwaniya Tea Lounge and room
service (2000-2001)
. Reports directly to the Captain Waiter and during his day
off, directly to the Restaurant Manager.
. Responsible for opening and closing of the outlets
according to schedule.
. Responsible for food preparation, guest service,
cashiering, stock control and maintenance.
. Provides assistance to banquet functions and outside
catering when needed.
Busboy at Al Roshan Restaurant, Al
Diwaniya Tea Lounge and room service (1999-2000)
. Clears the dirty plates, glasses, and silverwares from
dining room tables.
. Wipes down and sanitizes table and makes sure chairs are
clean.
. Resets table.
(1997 -1998) JOLLIBEE FAST FOOD RESTAURANT
SM City Annex North Edsa, Quezon City
Store Marketing Assistant.
. Reports directly to the Senior Marketing Officer and during
her day off, directly to the Assistant Restaurant Manager.
. Responsible for kiddie party reservation, confirmation and
booking.
. Responsible for party preparation, promos and cash
handling.
(1996) HYATT REGENCY MANILA
Roxas Boulevard, Pasay City
Practicum Trainee
. Assists in three departments namely Materials Management,
Public
Area House Keeping and Food & Beverage (Japanese
Restaurant)
(1994) BARRIO FIESTA RESTAURANT
Quirino Hi-way Sangandaan Novaliches, Quezon City
Practicum Trainee
. Assists in the dining room area
AWARDS AND COMMENDATIONS/ TRAININGS AND SEMINARS ATTENDED:
Cap Juluca Hotel and Resort Awards:
. Certificate of appreciation and achievement, November 2005-
August 2011
. Departmental employee of the month, Room Service,
January 2010, July 2009, March 2009, July 2007, April
2007,
January 2007,
. Achievement certificate for perfect attendance 2008-2009
and 2009-2010
. Extra mile award for extra ordinary service, June 2006
. Guests' choice award, 2005-2006.
. Certificate of achievement (Hotel Butler), 2006
. Certificate of completion from the Educational Institute of
the American Hotel and Motel Association (Customers for
keeps: Providing exceptional service professional seminar)
Costa Crociere:
. Certificate of appreciation (Restaurant Training
Course),February 25 to April 3, 2002
. Certificate of completion (Employee's Excellence
Cascading Program), March 18, 2002
Al Salam Holiday Inn:
. Certificate of attendance REZA Hygiene's "Basic Food
Hygiene", October 2000
. Certificate of attendance (World of Welcome Training), May
2000
. Certificate of successful completion (Nine Topics Basic
Skills Training for Al Roshan Restaurant), May 10-26, 2000
. Certificate of successful completion (Hygiene and Cleaning
Procedures) June 24, 2000
. Certificate of attendance and examination for having
successfully completed the training course and passing 90%
the written examination for Food and Beverage Menu
Knowledge, July 13, 2000.
OTHER TRAININGS ATTENDED:
. 100 hours of catering management training at the Caf
Hasmin, PUP. February 27, 1996.
. Basic telephone skills training at Hyatt Regency, Manila.
April 15, 1996
. Basic safety course training at the Magsaysay Training
Center. September 03 - 13, 2001.
. Shipboard familiarization course at the Magsaysay Training
Center. March
20, 2002.
. Passenger ship instruction and training in accordance to
STCW'95 code. . Costa Victoria, October 09, 2002. Costa
Atlantica, August 23, 2003. Costa Romantica, May 29 & June
10, 2004.
. Training course in crowd management, passenger safety and
safety training for personnel providing direct services to
passengers in passenger spaces at the International
Maritime Training Foundation Inc. July 23 & 25, 2005.
. Ship security awareness training at the International
Maritime Training Foundation Inc. July 26, 2005.
. Training course in proficiency in survival craft and rescue
boats (other than fast rescue boats) at the Southern
Institute of Maritime Studies. July 27 - 30, 2005
EDUCATON:
1997. Polytechnic University of the Philippines
Sta. Mesa Manila
Bachelor in Hotel and Restaurant Management
Graduated upper half of the class
Member of HRM Society
1989.1993 Sacred Heart Academy of Novaliches
Zabarte, Novaliches, Quezon City
Secondary Education
1983.1989 Novaliches Elementary School
Brgy. Gulod, Novaliches, Quezon City
Primary Education.
PERSONAL INFORMATION:
My hobbies and interest includes basketball, photography, videography,
reading, music, internet surfing, bullworker workout. I'm married to
Judhes Bondoc-Cabangbang, Branch Operations Officer at Metrobank Zurbaran.
I'm a Filipino citizen. I stand at 5ft. & 9in. and weigh in at 76 kg.
REFERENCES:
Dr. Phyllis Fleming-Banks, Human Resources Director
Cap Juluca Hotel, Maundays Bay, Anguilla BWI.
Telephone: +1-264-***-****, +126*******. Fax: +1-264-***-****
E-mail: acg016@r.postjobfree.com
Brigida Sowa, Overseas Marketing Director of Skyworld Business Merger
Sandals Resort, Montego Bay, St. James, Jamaica, West Indies
Telephone: +1-876-***-**** local 6854, +1-876-***-****, +1-876-***-****,
E-mail: acg016@r.postjobfree.com, acg016@r.postjobfree.com
Jesus Alcantara, former Food and Beverage supervisor of Cap Juluca Hotel
Brgy. Villegas, Pozzorubio, Pangasinan, Philippines
Telephone: +639**********, +639*********
E-mail: acg016@r.postjobfree.com
Contact this candidate