Registered Nurse Customer Service

SUSAN MURPHY

**** ******** ****. #***, ****** On. Ca., K1V 6N2, Phone: 613-***-****,

Email: **********@*******.***

Objective: Registered Nurse: 9025305 On., 3021572 FL., 567841-1 NY.

Professional Summary:

. Over 20 years of registered nurse experience and licensed by the College

of Nurses of Ontario

. Strong knowledge in hospital settings, acute care, critical care and

community health services

. Public educator in various topics, flu shots, cardiovascular screening

. Certified in First Aid, ACLS (Nov) BCLS

. Dedication to continuous learning and refreshing skills and knowledge

. Valid New York and Florida State nursing license

. Patient, empathetic and great listener

. Excellent communication skills and strong leadership abilities

. Works well under pressure and able to multi task

. Supportive and eager to seek and share resources

. Computer Skills: Familiar with various hospital software, such as, Medi

Tec, Rai-MDS for Home Care

Professional Skills:

Nursing

. Assess patients to identify appropriate nursing interventions

. Collaborate with members of an interdisciplinary health team to plan,

implement, co-ordinate and evaluate patient care in consultation with

patients and their families

. Administer medications and treatments as prescribed by a physician or

according to established policies and protocols

. Monitor, assess, address, document and report symptoms and changes in

patients' conditions

. Assist in minor and major surgery and other medical procedures

. Supervised nursing students

. Developed and implemented discharge planning process on admission of

patients

. Taught and counseled patients and their families on health-related issues

in collaboration with other health care providers

. provided registered nursing care in private businesses and industry

. Provided community health education in public health units and through

home visits, manage complex home care cases, participate in community

needs assessment and program development, conduct disease screening and

deliver immunization programs

. Provided psychiatric, schizophrenia and Forensics care to patients ready

to return home

. Consultative services to institutes, associations and health care

organizations regarding issues and concerns relevant to the nursing

profession and nursing practice.

Long Term Care

Assessed patients.

. Responsible for 240 residents and staff members and organized and

scheduled staff

. Responsible for incident reports and completed appropriate documents

. Completed infection documentations (Graphing for Government)

. Responsible for managing outbreak and infection control

. Completed accu checks and insulin checks

. Worked with government Power of Attorney for clients that did not have

representation

. Worked with doctor, patient and families and completed care plans

Customer Service/Communication

. Dedicated to customer satisfaction and able to work with diverse

populations

. Liaised with doctors, assistant doctors, unit heads and other hospital

staff

. Transcribe orders to pharmacy electronically

. Strong experience with plan of care and Family dynamics and provided

emotional support

. Followed privacy acts and kept patient confidentiality

Susan Murphy Phone: 613-***-****, Email:

**********@*******.***

Employment History:

Charge Nurse

2014

Bayfield Nursing Home

Paramed Agency visiting nurse

2014 Ottawa

Registered Nurse: Medical/Surgical/Telemetry Nursing

June 2012- October 2013

Brockville General Hospital, Brockville, ON

Palliative Nursing

2011-2013

At Home Hospice, Ottawa, ON

Nurse: Psychiatry

2012

The Royal, Ottawa, ON

Charge Nurse Long Term Care

2007-

2010

Laurier Manor, Ottawa, ON

Staff Relief Nurse

2007-2008

Global Agency, for the Ottawa Hospital, Ottawa, ON

Staff Relief Nurse Med/Surg, Telemetry, Maternity

2001-2006

Medical Staffing Network, Miami, FL

Telemetry Nurse

2000-2002

Cleveland Clinic Hospital, Fort Lauderdale, Florida

Staff Relief Nurse Med/Surg, Telemetry, Maternity

1997-2002

Nurse Connection, South Florida Area

Telemetry and Maternity Nurse

1998-

1999

Boca Ration Medical Center, Boca Ration, Florida

Telemetry and Med/Surg Nurse

1997-1998

Delray Medical Center, Delray, Florida

Maternity, General surgery, Neurology

1990-1997

Ottawa General Hospital Ottawa, ON

Education and Training:

Enrolled in The Foot Care Course at Algonquin College

Presently 2014

Bachelor of Arts in Law and Anthropology

2012

Carleton University, Ottawa, ON

Registered Nurse Diploma

1990

Algonquin College, Ottawa, ON

. Operating Room Certificate

Continuing Education:

. ACLS, Nursing Spectrum Courses, ER and Critical Care Courses, 12 lead

EKG Cardiology Course

. Health Office Administration Certificate through Career College

Canada.

Volunteer: The Bluesfest and The Folk Fest.

References Available upon request

9025305

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