Customer Service Office

Virginia Woods

Cocoa, Fl ***** ********@*****.*** 251-404-

**** (cell)

Skills:

Data Entry Office Procedures Communications

Computer Adept Customer Service Accounts Payable

Ombudsman for medical Telephone Skills Coordinating Tasks with

residents Office Manager several

Payroll/Contracts departments in high volume

office

Summary:

Over 20 years experience in business administration and office procedures,

more than 10 years of this experience in medical office.

1. Proficient in organizing office procedures for efficiency

2. Exceptional communication skills with clients and coworkers

3. Conscientious and responsible

4. Computer literate MS Word, Excel, Access, Internet Research and Email

5. Minimum supervision of activities

6. Self-starter who takes pride in work

PROFESSIONAL EXPERIENCE

Employment Specialist

AARP SCSEP, Rockledge, Florida February, 2012 - present

. Facilitate AARP Worksearch Workshop on Fridays with up to 10 attendees

. Job search for AARP participants/initiate training for

participants/resume assistance

Housestaff Coordinator

University of South Alabama Medical Center, Mobile, Alabama, February,

2008 - October, 2011

Responsible for 244 medical residents yearly contracts and initial payroll

with yearly changes

< All phone calls and correspondence concerning residents within medical

center

< Sending and completing all paperwork for incoming residents each year

and coordinating with all departments

< Setting up venue for orientation for up to 86 residents yearly with

speakers and all necessary paperwork

< Responsible for up to 12 residents call rooms

< Ordered supplies for office and residents lounges, also ordered and

maintained inventory of residents labcoats and scrubs

Substitute Teacher

Fannin County Board of Education, Blue Ridge, Georgia, September, 2003 -

February, 2004

Temporary Office Positions, Augusta, Georgia, November, 2001 - August,

2003

Pediatric Residency Coordinator/Administrative Assistant to Director of

Residency Program, Vice Chair of Pediatrics

University of South Alabama College of Medicine, Mobile, Alabama, July,

1996 - October, 2001

Responsible for all personal files, reimbursement and trip arrangements for

32 Pediatric Medical Residents plus director of program (running residency

office in a confidential and professional manner)

< All phone calls and correspondence concerning residents within program

< Recruitment of all applicants including handling incoming information,

interviews with faculty, hotel reservations, input of all data into

Access database

< Heavy telephone work and email with applicants, internationally as

well as across the U.S.

< Coordinating events such as yearly banquets, new resident orientation,

retreats and parties, gathering for residents

< Ability to work independently and make decisions concerning residency

office or residents when director was unavailable

< Responsible for all correspondence pertaining to residents, residency

office and/or director of program

< Ordering all materials/office equipment for residency office and

residents

Secretary III, Department of Pediatrics

University of South Alabama College of Medicine, Mobile, Alabama, March,

1996 - July, 1996

Worked temporary jobs in the Department of Pediatrics for various sections:

Gastroenterology, Pulmonary/Research, Infectious Diseases,

Hematology/Oncology

< Answering phones, transcription, patient appointments, Power Point

presentations, filing patient data, handling physicians correspondence

and mail

EDUCATION

Fairhope Senior High School, Fairhope, Alabama - General Studies

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