Customer Service Assistant
Resume:
Resume
Lisa Bardo-Barnes
Bolton, MA 01740
**********@***.***
Objective:
Reenter workforce in a challenging (full- or part time) position where an employer can benefit from my work
experience and solid knowledge of Federal and Private Industry in varied types of writing, as well as proposing,
creating & organizing projects. Proven ability to perform at top levels (very well) under high-pressure situations. Excel
in all multi-faceted project coordination.
Work Experience:
Public Affairs Assistant
5/2006 – 7/2007 U.S. Department of Transportation (Maritime Administration), Washington, DC
Responsible for arranging news conferences, assisting in the coordination of the National Maritime Day. Assisted in
designing the communications materials used in supporting the agency's Public/Congressional Affairs Program.
Assisted in developing exhibits used in media events, conferences, and all other meetings that promote the Maritime
Administration's mission initiatives and media events. Responsible for setting-up large-scale meetings such as public
meetings. Managed and coordinated administrative matters affecting the agency's participation.
Environmental Protection Specialist
8/1987 - 6/1994 U.S. Environmental Protection Agency, Lexington, MA
Responsible for the implementation of Title III of the Superfund Amendment and Re-authorization Act (SARA) of
1986. Responsible for comprehensive, accurate and timely oral and written responses to the public for technical
information from Congressional inquiry through the Federally mandated Freedom of Information act (FOIA) to state
and local officials, as well as other federal government agencies and personnel. My abilities as a planner and organizer
were instrumental in this position. Responsible for design and implementation of Title III HAZARDOUS
MATERIALS training activities for federal, state, and local officials. Acted as a liaison between private industry and
government to ensuring the use of proper and consistent implementation applications of federal statutes. Designed and
implemented table-top and full-field chemical emergency simulation exercises. Responsible for the Accidental Release
Information Program (ARIP). Coordination of independent analysis and technical written and verbal responses to the
appropriate regulatory senior high-level industrial officials regarding all accidental chemical releases. Provided
technical assistance in numerous outreach programs and projects to increase corporate awareness regarding mandatory
regulatory compliance with the accident chemical release reporting requirements. Successfully acted as the Program
Coordinator and Editor of the regional monthly newsletter for (SARA) Title III. Was tasked with complete oversight
and compliance for the federally mandated Local Emergency Planning Committee (LEPC) oversight as a Region I
LEPC Compliance Officer. Designed a compliance checklist used in all LEPC Reviews of compliance. Issued
FEDERAL INSPECTION CREDENTIALS (1987 to 1994) Selected as employee of the month, September 1990.
Nominated for Employee of the year 1989. Numerous sustained superior performance awards, 1986 to 1993.
Environmental Protection Assistant
7/1986 - 8/1987 U.S. Environmental Protection Agency, Boston, MA
Prepared written responses to correspondence from members of congress or their constituents, state, local and industry
officials, environmental groups, and private citizens relative to the Region’s hazardous waste enforcement policies
against violators. Responsible for reporting and extensive data tracking of source and/or facility compliance with the
terms and conditions of EPA enforcement actions taken against the Significant Non-compliers (SNC’s). Responsible
analyzing enforcement actions taken while reporting these actions through database input as well as written monthly
SNC reports that where directed towards the agency Regional Administrator (RA) and Assistant RA.
Voucher Examiner:
1/1986 - 6/1986 U.S. Environmental Protection Agency, Boston, MA
Audited invoices and documents for purchases made under contract, telephone bills, rents, GSA purchases, open
market, transportation and government bills of lading. Audited travel vouchers, including foreign travel, various
subsistence rates, and reimbursement for cost of mileage.
Technical Personnel Recruiter:
12/1984 - 8/1985 Abacus Technical Services, Virginia Beach, VA
Responsible for interviewing all potential professional employees. Appropriately matched skill sets to various levels of
technical positions for numerous corporations and contract organizations as well as Governmental entities. Designed
and maintained personnel computer tracking system which enhanced the division’s ability to meet personnel requests
in a rapid and accurate manner. My Planning and organization skills were instrumental in assisting the VP in this
Divisional start-up. I was very successful in screening and selecting appropriate job candidates for various professional
positions. (Promoted from Industrial Division)
Industrial Recruiter:
7/1984 - 12/1984 Abacus Industrial Placement Service, Virginia Beach, Virginia
Recruited, interviewed and screened potential industrial employee for temporary and permanent job placement.
Designed a highly successful employment interview and screening manual for all employees of the different divisions
of this fast growing company to use.
Education:
9/1978 to 6/1982 Northeastern University, Boston, MA
Bachelor of Science Degree Program Technical Writing & Technical Communications (full-time Day)
06/1982 to 06/1984 AS Degree Technical Communications (part-time night)
1/2005 to current Kaplan University Fairfax, VA and On-line Program
AS Degree Program in Paralegal Certification (Emphasis in Medical Malpractice)
Skills:
Typing/Keyboard, Microsoft Office, Questia, AskART,Excell, Microsoft Office,Windows, Outlook, Adobe photo
PROFESSIONAL TRAINING:
E.M.S. Training & Disaster Planning; Mass Casualty/HAZMAT Incident Drill, 5/17/89.
Hazardous Materials Contingency Planning; Train-The-Trainer; Emergency Management Institute, 10/12 - 10/16/87.
8-Hour Refresher Course on Health and Safety for Hazardous Waste Site Workers; the New England Consortium,
04/24/1991.
Yearly Mandatory CPR Refresher courses 1987-1991 Required yearly re-certification for Federal Inspection
Credentials.
Computer-Aided Management of Emergency Operations (CAMEO) Workshop; National Oceanic & Atmospheric
Administration, Hazardous Materials Response Branch, Seattle Washington, 09/21 - 09/25/87.
PROFESSIONAL AWARDS AND RECOGNITIONS:
Special Achievement Award for High Quality Performance, EPA, 1988 - 1992.
President of Northeastern University Youth Organization (1979-1981); Award nominee for outstanding youth
contributor.
Northeastern University; Elected Legislative Assistant to the Speaker of the Assembly; Honored 1981.
Northeastern University; Division B; Northeastern University News, Staff Writer (1978 - 1981).
Massachusetts Brain Injury Association 1997-1998 Guest Speaker and course teacher
Honored; Contributing Parent Participant, Review and Critique Three (3) educational books being offered for
publication in conjunction with the Research and Training Center for Rehabilitation and Childhood Trauma and the
Massachusetts Brain Injury Association.
Contact this candidate