Professional Service Firm - Communications/Administration

Tonya K. Dale

**** *** ** *****, *********, IN **591

812-***-**** . 812-***-**** (cell) . *******@*****.***

DIRECTOR OF COMMUNICATIONS

Outstanding, detail oriented executive administrator with proven skills in

internal and external communications, project management and human

resources. Experienced communications professional who leverages a

background in systems analysis and design to identify and implement

customized communications management solutions. Exceptionally organized

professional with an excellent work ethic recognized for excellent

performance in multiple roles. Respected team leader, with particular

skills in authoring and delivering targeted training to help team members

to achieve success. Lifelong learner looking to expand skills in public

relations by completing the Accredited in Public Relations (APR)

qualification. Completed online cohort course for APR accreditation.

Communications . Administration . Public Relations . Project Management . Training . Human Resources . Event Planning . Staff Training . Webinar Authoring and Delivery . Presentations . Document Management . Staff Supervision . Team Leadership . Scheduling . Research and Analysis . Marketing Copywriting . Strategic Planning . Budgeting Workflow Planning . HTML Intranet/Internet Management . MS Office . MS Access . SharePoint . Troubleshooting

PROFESSIONAL EXPERIENCE

KEMPER CPA GROUP LLP, Vincennes, IN

Director of Communications - Administrative Services, 1997-present

Establish and deliver excellence in communications management, leading a

number of key programs. Instrumental in the development and management of a

company-wide intranet service, including scheduling and provision of on-

site training. Working with senior management, research, write and edit web

and marketing copy, white papers and articles. Extract and analyze data as

needed. Author training manuals and deliver training. Troubleshoot and

resolve communications systems issues. Research and write human resource

documentation. Co-chair of Recruiting and Retention Committee.

Key Achievements

. Project managed development and implementation of Sharepoint intranet

site. Included developing and delivering staff training and Train the

Trainer programs, creating and maintaining internal documentation

inventory, and implementing technology to handle announcements,

notifications, calendars, downloads and links.

. Led team responsible for devising and implementing online document

management system, including classifying and providing instant access

to 100,000+ electronic documents.

. Devised and delivered training programs and webinars for groups of up

to 100.

. Assisted with authoring of Guide to Paperless CPA Firm Administration

for the National Association for Accounting Administration.

. Authored human resources checklists and guidelines for staff

management, including interviewing, hiring and termination.

. Specially selected for intensive two year leadership development

program for key employees; completed successfully.

Tonya K. Dale

812-***-**** . 812-***-**** (cell) . *******@*****.*** . Page 2

ADDITIONAL EXPERIENCE

INDIANA UNIVERSITY, Bloomington, IN

Associate Director, University Enrollment Services

Systems Analyst, University Enrollment Services

. Managed systems administration for all Admissions and Registrar

offices, including researching and recommending systems updates,

monitoring implementation and testing, and administering development

of admissions systems.

. Planned, tested and implemented touchtone telephone course

registration system for 15,000 students across 7 regional campuses.

Extracted and reported on enrollment data to Office of the Vice

President. Scheduled, devised and delivered technology training to

1,000+ participants at national administrators' conference.

. Carried out a range of administrative management tasks, including the

development and submission of funding proposals, and contributions to

key technology and systems development committees.

EDUCATION/TRAINING

Master of Business Administration, Indiana Wesleyan University, Bloomington, IN

Leadership Training (two year program), Kemper CPA Group LLP, Vincennes, IN

Bachelor of Arts in Psychology, Indiana University, Bloomington, IN

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