Customer Service Data Entry

Rachel Longo

**** **** ****** ***. *, Landover Hills, MD 20784

301-***-****

*********@*****.***

Objective- To secure a position within a company where I can use my skills to benefit the

firm while growing as an employee.

Skills

Telephone Answering, 10-Line System, Microsoft Outlook, Word and Excel

Excellent Organizational Skills, Strong client service skills, filing, data entry

Experience

Hospitality Attendant/ Receptionist (March 2014- Present)

Williams Lea, Based out of Bracewell & Guiliani, Washington, DC

Cover reception desk for lunch breaks, Answer all main calls that come through to reception,

Greet all visitors. Hospitality: Maintain all conference rooms, keeping them tidy and clean. Set

up all firm events and meetings. Break down all conference rooms after events/meetings. Order

office and kitchen supplies. Keep track of the amount of conferences being held in the firm

monthly using an Excel spreadsheet. Maintain all kitchens and pantries. Handle all incoming

food orders for events. Keep track of supply inventory.

Receptionist/Hospitality/Intake (2012- 2014)

Williams Lea, Based out of Paul Hastings LLC, Washington, DC

Greeted all employees of the firm and visitors. Answered all main calls that come through to

reception and direct them to the appropriate party. Handled the conference room scheduling for

all meetings/events taking place in the firm. Set up visiting attorney offices. Assigned access

cards to all visitors. Programmed access cards through the My Kastle program. Made travel

arrangements for attorneys. Set up and broke down all conference rooms, before and after each

meeting. Placed food orders for all conferences. Ordered supplies for the kitchens. Ordered

office supplies for the firm. Stocked all kitchens throughout the firm. Sent out mail for the

attorneys. Distributed incoming mail to attorneys. Helped with any documents that the attorneys

needed copied, typed, and/or bonded together.

Front Desk Agent (2011-2012)

Washington Plaza, Washington, DC

Checked all hotel guests in and out of the hotel. Greeted all visitors and guests. Made

reservations for incoming guests. Assisted concierge with directions and questions about the city.

Handled all main calls that come through to the hotel. Directed calls to the appropriate party.

Made travel arrangements to and from the airport for the guests. Assisted guests with itineraries.

Ensured that all guests had a great stay.

Receptionist (2010-2011)

MedAssurant, Bowie, MD

Handled all main calls that came through to the company using the Cisco system. Directed calls

to the appropriate party. Data Entry. Greeted visitors. Made sure all visitors were signed into the

visitor’s log. Assigned visitor passes. Sent out invites for special ceremonies/meetings. Kept the

board rooms clean and organized. Classified data onto Excel spreadsheets for various VPs in the

company. Assisted in the mail room when needed, sorting and distributing daily mail, and

packaging outgoing mail.

Claims Assistant (2004-2010)

Assure Care, Lanham, MD

Handled all main calls that came through to the company. Directed calls to the appropriate party.

Handled all customer service calls (eligibility for insurance/ questions and concerns) Faxing and

Filing. Handled all word processing and typing. Entered data for reports. Sent out daily check

registers to our groups. Encrypted word documents. Mailed out ID cards to clients. Sorted,

scanned and distributed daily mail.

Cashier/Guest Service Counter (2003-2004)

Target, Bowie, MD

Responsible for all cash/credit transactions. Maintained a tidy work area. Handled returns, and

exchanges. Answered phones, and assisted customers with all shopping needs.

Education

Bowie High School (2000-2004), GPA 3.85

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