Customer Service Sales

Jackie Rabenold McIntyre

**** ****** ***** **** 513-***-****

Cincinnati, Ohio 45242 **************@*****.***

NEW Business Development ( EXECUTIVE Sales AND Leadership

Vigorous and purposeful in identifying, developing and closing profitable

strategic customers

Proven ability to drive business expansion through aggressive strategic

agility. Action oriented and interpersonal savvy enable revenue growth,

market share, and market penetration. Strategic thinker who can plan and

implement sales, marketing, and business initiatives to support corporate

objectives. Particularly strong executive relationship management, team

building, managerial courage and advanced business acumen. Verifiable

track record of success driving revenue and profitability gains within

large, complex, organizations, industries, and markets. Ambitious,

aggressive, and intensely focused on bottom-line results.

PROFESSIONAL EXPERIENCE

May 2013 to present Corporate Sales Manager

Grainger

. Initiate new account development, further develop, maintain & grow

relationships across corporate buying influences by developing &

implementing strategic solutions which consistently meet customers'

evolving needs.

. Develop and implement programs for the delivery of specific solutions

which address customer's business objectives.

. Ensure effective positioning of Grainger's Value Proposition across

all Corporate Account locations through leveraging commercial sellers,

customer service partners, eCommerce channel, supply chain, suppliers

and marketing initiatives.

. Evaluate, negotiate and direct the development, maintenance,

extensions, renewals and/or discontinuation of Account agreements

through the contract management process. Take accountability to

recommend and implement creative solutions which meet customer's

evolving requirements and Grainger's financial and business

requirements

. Lead and facilitate ongoing performance evaluations with key measures

and value added insights to customers through quarterly business

reviews. Work across market based teams to include customer analytics

of purchase history, procurement tendency reporting, and cost savings

while incorporating industry overviews, market and segment analyses,

competitive intelligence and trending in the MRO market.

. Provide Leadership, direction and support to Commercial sellers and

internal Grainger resources relative to the strategic and tactical

implementation of customer specific market plans.

. Provide change management leadership and support for our customers as

our Corporate account Strategy and specific programs are implemented.

Leverage appropriate resources including executive relationships,

local personnel, consulting resources and cross functional partners of

marketing, sales support, sales effectiveness, finance and legal as

appropriate.

Develop and maintain knowledge & expertise of Grainger's selling

process, systems, strategies, key initiatives, resources and work

management processes to leverage these with our selling partners and

customers to provide profitable growth & sustainable, loyal

relationship.

October 2006 to May 2013 National Business Development Manager

International Paper, xpedx

. Profitably develop and execute large complex Programs with high

priority strategic multi-national organizations

. Collaborate with key suppliers and internal procurement to develop,

execute and communicate strategic sourcing strategies designed to

increase profitability and growth of Key Accounts

. Analyze internal logistic network capabilities to determine efficient

and cost effective distribution model to enable Key Customer service

requirements

. Lead cross-functional resources while working closely and effectively

with internal stakeholders, suppliers and Key Customer Contacts

requiring exceptional interpersonal and conflict resolution skills

. Design and deploy strong Financial Business and Service Models meeting

internal criteria for profitability and effective Program Dynamics for

Key Customer Corporate Initiatives

. Negotiate Long Term Contracts with Key Customer's Executive Level

Team.

. Generated $40MM sales, $8MM Gross Profit annually within 4 years

. Align internal capabilities with Key Customer's Corporate Initiatives

to successfully execute effective and profitable Programs validating

success against a predefined criteria

. Integrate internal logistics, E-Commerce, IT, procurement, demand

planning, vendor inventory management, legal, marketing resources in

development of Business Models

. Create and present regular sales presentations and business reviews to

Key Customer's Corporate decision makers

. Develop, Maintain and grow robust upper management relationships with

Key Customer's Executive Level Team

.

Key Achievements

> Top performer 2008, 2009, 2010

> Leadership Award 2008, 2009: "Leadership" Award "Being the

Best" Award for outstanding sales growth and leadership.

January 2005 to October 2006 Regional Sales Representative

International Paper, xpedx

. Successful local and regional sales experience of packaging,

facility and paper solutions

. Powerful closing abilities

. Masterful with creating loyal professional relationships with

clients

June 2003 to December 31, 2004 Sales Representative Pitney Bowes, Inc

* Exceeded overall annual quota at 171%

* Exceeded system software quota at 233%

* Exceeded new customer acquisition quota at 147%

* Exceeded volume attainment quota at 129%

Key Achievements

> First Honor Award winner - Exceeded all key measurements

quotas, 2003

> Top Honor award winner - stacked ranked 30 of over 1500

U.S. sales representatives

1992-2003 Owner, General Manager Delta 1018 Fitness

Center Cincinnati, Ohio

1994-1999 The Studio of Dance

Aerobics, Cincinnati, Ohio

. Managed 40 independent contractors, 12 sales associates and childcare

specialists and oversaw maintenance.

. Responsible for Profit and Loss Statements, financial viability and

growth

. Formulated and implemented marketing strategy.

. Directed inside and outside sales.

. Oversaw administrative, accounting and procedural staff duties.

. Interviewed, hired, trained, scheduled and terminated company

personnel.

. Facilitated fitness center expansion in 1993, new Spinning studio in

1998, consolidation of facilities in 1999 and new Yoga Center in 2000.

EDUCATION

. Xavier University, Cincinnati, OH - Completed 1 year MBA course work

of 2 year MBA program, 1991-1992

. The Ohio State University, Columbus, OH - BA Communication and BS

Business Administration with a marketing focus, 1985-1990

. Oxford University, Oxford, England - Liberal Arts/international

Business Certification, Fall 1989

. Cemenauh Ed. Center, Cuernavaca, Mexico - Spanish Language minor,

1998, Spring Quarter

. Indian Hill High School graduate 1985

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