Customer Service Life Insurance
Resume:
DR. PIERRE MICHEL
**** **** ****** *****, **** Worth, FL 33467
******@*****.***
EDUCATION
Doctorate of Philosophy (PhD): Educational Leadership, Keiser University
Master of Arts (MEd): Education, Florida Atlantic University
Bachelor of Arts (BS): Health Administration, Florida Atlantic University
Associate of Arts (AA): Education, Miami Dade College
PROFESSIONAL SUMMARY
I am a dedicated educator and leader with a strong work ethic and commitment to
excellence in higher education.
WORK HISTORY
Adjunct Professor, Palm Beach State College – Palm Beach, FL 01/2011 – Current
• Instructed courses for Introduction to College Experience and Strategies for
College Success. Provided academic support to first year undergraduates.
• Collaborated with faculty to develop learning communities intended to help
students during their first year of college.
• Assisted students with defining and clarifying educational and career goals and
issues related to academic progress.
• Planed and implemented projects and activities that address classroom success.
• Worked with chair on special projects to increase graduation rates of
underrepresented student populations.
• Assisted students with creating and adjusting their individualized educational plan
(IEP). Assisted adjunct instructors with differentiated instructional techniques.
Assisted the department chair with adjunct/student issues.
• Delivered instruction on technology integration to teachers and prospective
teachers. Collaborated on projects for first year experience students.
• Developed educational technology curriculum for delivery of classroom and
online coursework.
• Researched new and innovative applications and theories on technology.
• Inspired students to integrate technology into daily classroom activities.
• Restructured student attitudes regarding purpose and use of technology in
classroom. Developed programs and services that supported first year
undergraduates.
• Worked with the department chair in designing and implementing retention
strategies, graduation projects and activities.
Adjunct Professor, Broward College – Broward, FL 01/2010 – Current
• Instructed courses for Strategies for College Success.
• Provided training that allowed students to be successful in their first year of
college and beyond.
• Prepared and facilitated class instruction on learning styles, reading techniques,
note taking skills, memory development, time management, test taking,
communication skills, critical thinking skills, an understanding of diversity, and
career issues. Conducted conferences with students for each major paper
assignment to address individual goals and progress.
• Emphasized research as an ongoing process of discovery and growth,
encouraging students to see research and inquiry as activities central to daily life.
• Taught students to conduct research and to critically evaluate the quality of
sources.
• Evaluated student writing with an emphasis on skills that are transferable to other
classes and contexts.
• Worked with a diverse population of students, including many International
Students and ESL students, and developed strategies for responding effectively
to a wide range of writing abilities.
• Encouraged students to develop reading goals and then work to tailor each
assignment to these goals.
• Used online learning management systems to organize content and
communicate with students outside of class to encourage clarity and
transparency.
Human Resource Manager, Florida Atlantic University - Boca Raton, FL
01/1999 - 01/2008
• Provided visionary leadership for 3,500 university employees.
• Supervised six staff members and four student employees.
• Responsible for educating supervisors and employees in areas of
employment law and university policy.
• Fostered a work environment with an emphasis on respect for individuals,
highest standards of quality, innovation, and teamwork by developing and
implementing policies and "best" practices that reflect the vision and values of
the university.
• Manage benefit administration including medical, dental, vision, life, long-term
and short-term disability, supplemental life insurance program, defined
contribution 403(b) and 457(b) deferred compensation plans, holidays and paid
time off. Recommend and implemented new benefits.
• Counseled employees at all levels in dealing with communication issues and
sensitive concerns.
• Participated and ensured that requirements of Collective Bargaining Agreements
were met by the Human Resources department.
• Managed the relationship of selected group of vendors.
• Traveled as needed to address Employment, Management and Community
issues.
• Participated in the development and implementation of EEO policies and
procedures.
• Collaborated and partnered with internal HR department, as well Comptroller's
Office and IT for payroll and recruitment process.
• Collaborated with local and state compliance agencies and functioned as liaison
for the university.
• Administered and improved current operational procedures and assisted in the
development of strategic goals to improve efficiency, utilizing maximum potential
from systems capability; expanded the overall quality of customer service by
increasing efficiency in transactional processing.
• Participated on faculty and staff EEO investigations and third party insurance
complaints. Ensured that appropriate processes were in place to provide for the
prompt and equitable resolution.
• Maintained thorough knowledge and understanding of the University's grievance
procedures, current state and federal civil rights laws and regulations, including
those related to sexual harassment and sexual violence.
• Participated in efforts to strengthen a culture that supported a safe and respectful
learning and working environment for all students, employees (faculty,
administrators, support staff), and third party vendors.
• Maintained Quarterly report of department efficiency and monthly goals.
• Managed projects related to the overall strategic direction of the department.
• Worked with vendors, actuarial consultants and internal auditors.
• Established and updated University policy and procedures to comply with State
regulations.
• Administered the hiring, retention and separation of employees. Participated in
large recruiting events as well as at job fairs.
• Conducted workshops, training, outreach initiatives and organized various
meetings - new employee orientations, retirement seminars, health fairs and
training seminars on conflict resolution and legal compliance for various
departments.
• Collaborated with management and performed special projects as required.
• Conducted annual performance appraisals, and made recommendations for
appropriate employment actions.
• Maintained accurate employee information in the payroll system including new
employment, termination, transfers, pay increases/decreases, title changes, and
employment status.
SKILLS AND STRENGTHS SUMMARY
Communication: I have the ability to write clearly and concisely, speak effectively,
listen attentively, openly express ideas, negotiate, resolve differences, lead group
discussions, provide feedback, persuade others, and provide well-thought out solutions
after gathering appropriate information.
Interpersonal Skills: I work well with others. I am sensitive, supportive, and have the
ability to motivate others. I routinely share credit, counsel, cooperate, and delegate
effectively. I am self-confident and believe in accepting responsibility for one’s own
actions.
Research and Planning: My work experience has given me the ability to forecast,
predict, create ideas, identify problems, meet goals, identify resources, solve problems,
analyze issues, and develop strategies.
Organizational Skills: My leadership roles has given me the ability to handle details,
coordinate tasks, manage projects, multi-tasks, meet deadlines, set goals, and keep
control over budget.
Management Skills: Several years of management experience has developed my
ability to lead groups, teach, train, instruct, counsel, coach, and manage conflicts. I also
have the ability to delegate responsibility, make decisions, and enforce policies.
Presentations
Michel, P.R. (2014). Counseling strategies for students in higher education. Paper
presented at the Henderson University faculty training.
Michel, P.R. (2013). MINDING THE GAP: an exploration of teachers’ and instructors’
perceptions of mathematics education in k–12 and post-secondary education. Talk
presented at the Broward College senior administrative staff meeting.
RESEARCH INTERESTS:
• teacher education
• problem-based learning
• critical pedagogy
• post-secondary leadership
• the art of communication
• post-secondary math education
• technology integration
• minority faculty in higher education
ADDITIONAL INFORMATION
LEAP Scholar (Leadership award), Florida Atlantic University, 2001
Employee of the Quarter, Florida Atlantic University, 1999
Florida College, Speech Award, 1996
Palm Beach State College, Speech Award, 1996
South Florida Church of Christ Teacher of the Year, 1996
First Aid Responding to Emergencies and CPR, 1996
Missionary Intern Program, South Florida church of Christ, 1995
Substitute teacher at FAU Henderson University School
PBCC Internship, Student Activities
Active volunteer for H.O.P.E. Worldwide (Helping Other People Everywhere), Present
Volunteer for ManorCare Nursing Home
Contact this candidate