Customer Quality Control
Resume:
JAMES C BYRD
**********@*******.***
PROFESSIONAL EXPERIENCE
**/****–04/2014 HD Supply/ Interior Solutions, Aurora, CO
Order Processing Associate
• Performs accurate and timely entry of customer selection into order processing system. Calculates and
enters initial pricing at the time of order creation.
• Monitors and tracks customer orders to meet material lead times and ensure on-time delivery.
• Matches customer selection and customer purchase order to associated bid/pricing sheets to ensure
accurate billing.
• Maintains customer rituals regarding selection, billing back-up and order acknowledgments.
• Monitors orders using system reports and communicates progress to leadership. Proactively
communicates to resolve discrepancies in up-front data preventing accurate or timely order entry.
• Reviews job cost data to ensure accurate recognition of revenue. Enters job cost coding to reflect margin
status. Investigates and resolves job cost margin discrepancies.
• Identifies and escalates gaps in company and customer ordering information with appropriate level of
urgency. Researches shortages and provides accurate details of all shortage issues.
• Interacts with internal and external customers daily through clear and concise written and oral
communication. Performs other duties as assigned.
• SAP Experience
• Responsible for reviewing all paperwork front the DR Horton extranet which includes the Selection
Option Summary, Purchase Orders and all diagrams pertaining to new development homes in
Albuquerque, NM. Processing of all hardwood floors, tile, carpet, window coverings, backsplashes, and
countertops installed in the buyers homes through the SAP system..
• Initial point of contact for Designer and Field Managers to ensure proper installation of all materials
installed in all homes built by DR Horton in New Mexico.
• Responsible for the scanning of all Purchase Orders, Selection Options, Work Orders, and Diagrams
pertaining to the homes into a Document Storage System for all Managers, Field Managers, Designers,
and Schedulers to have access to.
06/2011-10/2011 Metron, Inc, Denver, CO
Shipping and Requisition Associate
Compiled reports on adjustments of inventory counts and stock records, damaged stock, shipping
location changes and refusal of shipments of all fire pump systems assembled
Distributed stock merchandise to production workers as requested while maintaining accurate records of
material used to build fire pump systems, i.e. FD4 systems, electrical systems and diesel fire pump
systems
Completed on-line shipping requests for FedEx Ground, FedEx International, FedEx Express and UPS
Shipping
Determines methods of storage such as identification of stock location considering the temperature,
humidity, height/weight limits and floor loading capacities and required space for products
Forklift Certified
02/2011-05/2011 Air Comm Corporation, Boulder, CO
Requisition and Kit Packing Associate
Kit Packing of aircraft hardware
Production and assembly including: riveting, plastics, forming, soldering, electronics and sheet metal
Coordination of spare parts orders for daily shipping
Assisted in production assembly work – packed and completed each component within an expected
timeframe without deficiency
Interfaced with programming department, network control, production control as required
Assisted with shipping and receiving
Ensured timely completion of assemblies and kit components for shipment to customers.
06/2008-07/2009 Great-West Healthcare, Greenwood Village, CO
Quality Control Associate
Delivered all output from print room to departmental mailboxes
Maintained a check sign out log required to release checks to authorized individuals
Shipped all outgoing correspondence through Federal Express via online shipping
Placed equipment service calls to the respective vendors
Interfaced with programming department, network control, production control as required
Verified all signatures, dollar amount, and check numbers for accountability of all checks (Health, Life
Insurance, 401k, 403b) for payout to policy holders
07/2005-06/2008 Weyerhaeuser, Denver, CO
Cutter/Inventory Control
Safely performed duties of receiving, storing, and staging building products while maintaining the
facility and equipment
Cut floor joist, Parallam, and Glulam to customer specifications using work order assigned by salesman
Accurately counted and documented shipping and receiving activities
Input completed work orders into system to ensure proper accountability
Forklift Certified
03/2004-07/2005 Foxworth /Galbraith, Colorado Springs, CO
Shipping/Receiving Coordinator
Examined outgoing shipments to ensure shipments met specifications
Collected all documentation for outbound freight and routed to the proper record keeping unit
Ensured that receiving inventory matched purchase orders and packing slips and resolved and
discrepancies immediately
Input information into database for accountability of merchandise
Processed all labor transactions in the computer system and investigated any discrepancies
Recorded scrap transactions and processed closing transactions on completed work orders
09/2002-09/2003 American La France, Ladson, SC
Assembly Associate
Prepared and installed flooring and ceiling cabinets adhering to work order specifications
Installed oxygen systems, electrical outlets, and grab rails in ambulances on assembly line
Trimmed flooring for ceilings, cabinets, and compartments
Completed framing repairs and finish work to ambulances prior to delivery deadlines
06/1999-09/2002 Fritz Export Packing, North Charleston, SC
Inventory Control Specialist
Compared and verified shipping records on incoming and outgoing shipments with shipping order
Examined materials to ensure completeness, quality, and accuracy of shipments
Maintained all shipping records in internal system including customer account updates and product
inventory
Tracked and managed stock levels for clients which resulted in accurate supply and demand levels
Prepared orders for shipment by applying postage or air bill number and delivery address according to
shipping instructions
Securely packaged products using manual packing operations
EDUCATION
Burke High School, Charleston, SC
US Army, Fort Lewis, WA
Communications Specialist/Postal Worker
US Army, Fort Lewis, WA
Military Leadership School
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